This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users.
Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Agile DevOps ValOps: Organizing IT for Business Value
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#tft14 @daveherpen & @marksmalley
MARK SMALLEY & DAVE
VAN HERPEN
Agile! DevOps!
What's next? ValOps?!
2. 2
#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps!
What's next? ValOps?
Dave van Herpen, Management Consultant
Mark Smalley, IT Paradigmologist
Mark Dave
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#tft14 @daveherpen & @marksmalley
Happiness(%)
Paradigmologist
[Smalley.IT]
THE SERVICE
MANAGEMENT
INAUGURAL
CONGRESS
IT Paradigmologist
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#tft14 @daveherpen & @marksmalley
Dave van Herpen
• Established in 1974
• Sogeti NL
• Management Consultant &
Service Line Manager
• Expertise:
• Agile ITSM, AM & DevOps
• Business Information Mgmt
• Sourcing & SIAM
• Cert: ITIL, ISO20000, Lean,
Agile, Scrum, SAFe, ...
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#tft14 @daveherpen & @marksmalley
What’s up?!
The world
is flat
We need
information
Things
change
rapidly
Information
systems are
complex
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#tft14 @daveherpen & @marksmalley
The good old days
Source: www.culture24.org.uk/science-and-nature/technology/art75361
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DevOps in real life
dev
ops
sec
supp
cust
arch
test
ext
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#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
Evolution of multi-
disciplinary approaches
Deploy
Develop
Integrate1)
Deliver2)
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
1) Not Continuous Integration of Code
2) Not Continuous Delivery of Software Releases
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#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
Evolution of multi-
disciplinary approaches
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
Agile
DevOps
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#tft14 @daveherpen & @marksmalley
But wait!
•What’s wrong
with this picture?
•Something’s
missing!
•Who actually
realizes the value
of I&T?
BUSINESS
AD/AMITSM
Deploy
Develop
Integrate
Deliver
Identify
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#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
USE
Use – the weakest link?
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
• Use information
systems & IT services
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“Our new IT system is
beautiful but you just
can't use it“
“It takes us five times
longer than with the
old system”
IT in real life
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#tft14 @daveherpen & @marksmalley
“Our new IT system is
beautiful but you just
can't use it“
“It takes us five times
longer than with the
old system”
IT in real life
IT causes 7.6% productivity loss
Univ. Twente, 2012,
‘Ctrl Alt Delete’ (Dutch)
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Do you just build cars?
Or get drivers from A to B?
Identity crisis?
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Demand-Supply-Use
User
Org Demand
SupplyUse
Info
Syst
IT
Org
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#tft14 @daveherpen & @marksmalley
Demand-Supply-Use
User
Org Demand
SupplyUse
Info
Syst
IT
Org
Realize
actual
value
Identify
potential
value
Develop
Integrate
Deploy
Deliver
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#tft14 @daveherpen & @marksmalley
Business Information Mgmt
28
• Decide how I&T can
help your business
survive and succeed
• Delegate the T to the
IT provider
• Organize the I
• Ensure effective and
efficient use of I&T
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#tft14 @daveherpen & @marksmalley
Information
strategy
I-organization
strategy
Functionality
management
Management processes
Use management
Connecting
processes
Connecting
processes
• Decide how I&T can
help your business
survive and succeed
• Delegate the T to the
IT provider
• Organize the I
• Ensure effective and
efficient use of I&T
BIM & BiSL
2
1
34
1
2
3
4
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Planning and resource
management
Financial
management
Demand
management
Contract
management
Use management Functionality management
Information strategyI-organization strategy
Connecting
processes
Change
management
Transition
management
End user
support
Business data
management
Operational
supplier
management
Specify
information
requirements
Design
non-automated
information
systems
Prepare
transition
Review
and testing
Establish
business
process
developments
Establish
information
chain
developments
Establish
technological
developments
Management
Processes
Connecting
processes
Infor-
mation
coor-
dination
Strategic user
relationship
management
Strategic
supplier
management
Define
I-organization
strategy
Strategic
information
partner
management
Information
lifecycle
management
Information
portfolio
management
BiSL (2012 edition)
StrategicManagingOperational
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POLL
How effectively and efficiently do
your users use their I&T?
• Don’t know
• Much room for improvement
• Some room for improvement
• Little room for improvement
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Chain vs. Rope Management
Inspiration for rope metaphor @bartstofberg
1
2
3
4
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SIAM Operational Model
Business
Unit
Business
Unit
Business
Unit
Business
Unit
Business
Unit
Retained IT (Demand) Organization:
Functional/Information Mgmt, Architecture, Strategy
Programs / Projects
Service Integration and Management
Demand
Supply
Operational
Service
Tower
Operational
Service
Tower
Private
Cloud Providers
Public
Cloud Providers
SaaS Provider
Application
Maintenance
Application
Development
Visual adapted from Mozaic.net
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Agile SIAM
Fit for
future
Fit for
enterprise
Fit for
lifecycle
Fit for
integration
Business
Integration
Services
Agile
Contract
Mgmt
Business
Driven
KPI’s &
SLA’s
Agile
ITSM
Value
Stream
Mapping &
Cycle Time
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PARTNERS
CUSTOMERS
SUPPLIERS
BUSINESS
AD/AMITSM
SUPPLIERS
DevOps
BiSL
S
I
A
M
Gaps
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• Agile filled the gap that silo IT created
• DevOps is filling the gap that Agile created
• What is going to fill the gaps after DevOps?
• SIAM addresses multi-vendor management
• BiSL connects product owners and service owners
• BiSL gives guidance for better use of I&T
• But without an Agile/DevOps philosophy,
this will only result in chains, not ropes
Summary
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• Organize in ropes, not chains
• Talk benefits, costs and risks
• Think demand & use, not supply
• Develop business knowledge and business empathy
• Observe and ask the users
• Work with process owners / system owners and proactive
super duper users
• Embrace Agile philosophy also for integration layers (SIAM)
• Start introducing Agile way of thinking outside software
development, including partners and suppliers
• Do not restrict the application of the DevOps philosophy to
just Dev + Ops for release automation
Guidance
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#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps!
What's next? ValOps?
Dave van Herpen, Management Consultant
Mark Smalley, IT Paradigmologist
Mark Dave
Q&A