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Virtual Environments for Healthcare

            Parvati Dev, PhD
             CEO, CliniSpace
           www.InnovationInLearning.com
              www.clinispace.com
My co-pilot has                                      … but I have flown 200
never flown this                                     hours on the simulator
model of plane                                      and am certified for this
   before …                                                   model




  © 2012 IIL Inc.   Serious Play, August 21, 2012                         2
My resident has
                                                      … but my chief is
 never done this
                                                     watching me very
surgical procedure
                                                     carefully as I do it.
     before …




 © 2012 IIL Inc.     Serious Play, August 21, 2012                           3
WHY DOES THIS MATTER ?


© 2012 IIL Inc.   Serious Play, August 21, 2012   4
The Cost in Life and Money

          The cost of medical errors is huge
                  – $22-38B (source: AHRQ)
          An example – Septicemia
                  – 2% of hospital discharges in the U.S. include septicemia
                  – Average charge is > $60,000 per case
          Prevention requires systemic change through training
                  – One case prevented can pay for the training
          Prevention training is difficult
                  Knowledge, Skills, ATTITUDE
                  requires emotional engagement

              Learning through Role playing is emotionally engaging

© 2012 IIL Inc.                         Serious Play, August 21, 2012          5
WHY VIRTUAL ENVIRONMENTS
     MAY BE THE BEST APPROACH TO
     ENGAGEMENT

© 2012 IIL Inc.   Serious Play, August 21, 2012   6
Medical Training

Current approach:
        – Classes, e-learning, manikins,
          standardized patients
        – Problems in scalability, expense,
          lack of engagement




© 2012 IIL Inc.                Serious Play, August 21, 2012   7
Virtual Environments are immersive



                  And immersive experiential learning
                           Is DISRUPTIVE




© 2012 IIL Inc.                Serious Play, August 21, 2012   8
So immersive that it’s real




© 2012 IIL Inc.            Serious Play, August 21, 2012   Comm. of the ACM
                                                                       9
Virtual Emergency Room Environment




© 2012 IIL Inc.   Serious Play, August 21, 2012   10
HOW EFFECTIVE ARE VIRTUAL
     ENVIRONMENTS ?

© 2012 IIL Inc.   Serious Play, August 21, 2012   11
The Data Show . . .




Comparison of Team Leadership Before and After Practicing Four
Resuscitation Scenarios on a Human Patient Simulator (HPS) or in an
Online Virtual Emergency Department (VED) with Virtual Patients
WHAT ARE VIRTUAL
     ENVIRONMENTS ?

© 2012 IIL Inc.   Serious Play, August 21, 2012   13
Scientific meeting in
                  World of Warcraft (May 2008)




© 2012 IIL Inc.             Serious Play, August 21, 2012   14
Azeroth




© 2012 IIL Inc.   Serious Play, August 21, 2012   15
Scientific meeting in
                  World of Warcraft (May 2008)




                  20 JUNE 2008, VOL 320, SCIENCE, www.sciencemag.org
© 2012 IIL Inc.                     Serious Play, August 21, 2012      16
‘Congressional Hearing’ in Second Life




© 2012 IIL Inc.   Serious Play, August 21, 2012   17
PROTOTYPE VIRTUAL ENVIRONMENT
               Forterra, 2005

     Multi-
    casualty
    Incident                                        Multi-
    Training                                        player,
     Event                                          Online
       @                                            Game
    Stanford                                      Technology
           –                                          by
       2005                                        Forterra
                                                       –
                                                    2005



© 2012 IIL Inc.   Serious Play, August 21, 2012           18
CliniSpace Virtual Emergency Department




© 2012 IIL Inc.    Serious Play, August 21, 2012   19
COMPONENTS OF A MEDICAL
     VIRTUAL ENVIRONMENT

© 2012 IIL Inc.   Serious Play, August 21, 2012   20
REALISTIC CLINICAL SPACES, INCLUDING IN BATTLEFIEL
   © 2012 IIL Inc.   Serious Play, August 21, 2012   21
CIAN, NURSE, THERAPIST, PATIENT, SOLDIER, BABY AVA
   © 2012 IIL Inc.   Serious Play, August 21, 2012   22
VIRTUAL PATIENTS, DYNAMIC PHYSIOLOGY AND ACTION
  © 2012 IIL Inc.   Serious Play, August 21, 2012   23
VIRTUAL OBJECTS THAT INTERACT WITH PATIENT
                            AND EACH OTHER
© 2012 IIL Inc.   Serious Play, August 21, 2012   24
CASE AUTHORING, USER ACTION TRACKING AND
                               ASSESSMENT
© 2012 IIL Inc.   Serious Play, August 21, 2012   25
Example of use




                  http://vimeo.com/41082428


© 2012 IIL Inc.         Serious Play, August 21, 2012   26
INTERMEDIATE QUESTIONS


© 2012 IIL Inc.   Serious Play, August 21, 2012   27
ANOTHER WAY OF LOOKING AT
     VIRTUAL ENVIRONMENTS

© 2012 IIL Inc.   Serious Play, August 21, 2012   28
The Virtual Environment is the
       ‘System’ around the Virtual Patient

                   Protocols, policies, rules



                        People/ Team
                       (real, computer)


                   Devices, supplies, meds

                                 Virtual
                                 Patient


© 2012 IIL Inc.       Serious Play, August 21, 2012   29
The Virtual Environment is the
         ‘System’ around the Virtual Patient
It is the “theater” --
    environment -- within
    which you can “role                                  Protocols, policies, rules
    play”
The “virtual patient” may                                       People/ Team
  play a Key or a                                              (real, computer)
  Supporting Role
Virtual environments                                         Devices, supplies, meds
   extend the usability of
                                                                    Virtual
   virtual patient                                                  Patient


  © 2012 IIL Inc.            Serious Play, August 21, 2012                             30
THE ‘SANDBOX’ AND THE ‘CAMPAIGN’


© 2012 IIL Inc.   Serious Play, August 21, 2012   31
Which one to build?

Sandbox                                                        Campaign
Explore the environment                                        Trigger actions cause game to
Unguided ‘play’                                                   advance – the ‘narrative’
Automated responsiveness to
  player input                                                 Reward is in advancement
                                                                        – Levels, side missions
Play has its own rewards                                                – Earn badges and promotion
        – Engaging - Save the patient                                   – Compete with self, others,
                                                                          teams
Environment rich enough to
                                                               Carefully crafted ‘story’
  satisfy

http://www.gamasutra.com/view/feature/4081/the_history_and_theory_of_sandbox_.php?print=1
© 2012 IIL Inc.                               Serious Play, August 21, 2012                            32
Our experience: Which one to build?

Sandbox                                       Campaign
Unguided ‘play’                               Trigger actions cause game to
Environment must be rich                         advance – the ‘narrative’
  enough to be satisfying                     Carefully crafted ‘story’

 This is CliniSpace today                     CS BattleCare, etc


Need much more content                        Sub-goals, overall goal are liked
And still need specified goals                But want some exploration !


© 2012 IIL Inc.              Serious Play, August 21, 2012                    33
BUSINESS MODELS FOR
     VIRTUAL ENVIRONMENTS

© 2012 IIL Inc.   Serious Play, August 21, 2012   34
System Overview

                                   Users



                  Content                                   Applications




                                Platform

© 2012 IIL Inc.             Serious Play, August 21, 2012                  35
Platform businesses

   Integration with other                                    Trainers,     Customization
        technologies                  Users                 curriculum   (branding, layout,
(Characters with AI, Natural                                developers       language)
    language processing)


Further specialization                  Specialized worlds                     Third Party
(Equipment testing in          (medical, kids, adult entertainment)
                                                                               developers
     virtual OR)               - Simulations of disease, equipment




                                          Platforms                             Custom
      New platforms
                                   (Second Life, OLIVE, Unity)                development



© 2012 IIL Inc.                      Serious Play, August 21, 2012                        36
CliniSpace: A Medical Platform




© 2012 IIL Inc.              Serious Play, August 21, 2012   37
Platform businesses

   Integration with other                                    Trainers,     Customization
        technologies                  Users                 curriculum   (branding, layout,
(Characters with AI, Natural                                developers       language)
    language processing)


Further specialization                  Specialized worlds                     Third Party
(Equipment testing in          (medical, kids, adult entertainment)
                                                                               developers
     virtual OR)               - Simulations of disease, equipment




                                          Platforms                             Custom
      New platforms
                                   (Second Life, OLIVE, Unity)                development



© 2012 IIL Inc.                      Serious Play, August 21, 2012                        38
BUSINESS ECOSYSTEMS


© 2012 IIL Inc.   Serious Play, August 21, 2012   39
Ecosystem around a platform
             - from “Virtual World Monetization”, Stanford, 2010
                           Dynamic                                                       “Normalize” very
Embedded                                                                   3D virtual different people and
                        pathophysiolog
knowledge               Face models      Resell spaces                      sets for activities so that they
                           y
 (nursing, customization                 – branded or                    machinima can exercise together Fitness
 medical)                                  white label                                 Behavior         support
                  Animations                                                           therapy
                                  Virtual                               Therapy                   Behavior
    3D                            actors Increase                       sessions                  alteration
 medical
                                          engagement                                           through avatar
 avatars           Standardized
                                         of traditional                        Curriculum        association
                    role players
                                           interactive                        development        Designing
                                             content                                              game or
Virtual              Greeters,                                            Experience            competition
                  patients, sales     Actors for                                                  dynamic
goods                                 machinima                             designer
                      person                                                        Product          Automatic
                                       movies                                     design using
       Medical          User-                                                                       assessment
                                                                                     VR/AR               of
      furniture generated
                                                                                                   performance
                                                                                              Adding sensor
                      content                     Medical
                                                                                               networks to
                                                 Platform                                         worlds
  © 2012 IIL Inc.                            Serious Play, August 21, 2012                                    40
Ecosystem around a platform
                   - from “Virtual World Monetization”, Stanford, 2010


        Resell spaces                                                           3D virtual
        – branded or                                       Standardized
                                                                                 sets for
         white label                                        role players
                                                                                machinima
                              Dynamic
                           pathophysiolog                           Virtual
                              y models                              actors     Actors for
Animations                                                                     machinima
                                     3D                                         movies
                                   medical
                                   avatars                     Greeters,
       Virtual
                                                             patients, sales
       goods
                                                                 person
                                                                               Experience
                       Medical                                                  designer
                      furniture              Medical
                                             Platform
 © 2012 IIL Inc.                             Serious Play, August 21, 2012                   41
Ecosystem around a platform
                  - from “Virtual World Monetization”, Stanford, 2010

                                       Increase
          Face                       engagement                       Embedded
      customization                  of traditional                   knowledge
                                      interactive                      (nursing,
                                        content                        medical)

            Automatic                Designing
           assessment                 game or                         Curriculum
               of                   competition                      development
          performance                 dynamic

                                             User-
          Product                          generated                 Adding sensor
        design using                        content                   networks to
           VR/AR                                                        worlds
                                     Medical
                                     Platform
© 2012 IIL Inc.                      Serious Play, August 21, 2012                   42
Ecosystem around a platform
                  - from “Virtual World Monetization”, Stanford, 2010



                  Behavior               Therapy                            Fitness
                  therapy                sessions                           support




                                                                       “Normalize” very
                 Behavior
                                                                     different people and
                 alteration
                                                                     activities so that they
              through avatar
                                                                     can exercise together
                association



                                     Medical
                                     Platform
© 2012 IIL Inc.                      Serious Play, August 21, 2012                             43
Distribution/Revenue Models

   Resell spaces
   – branded or               courses                          Certification                    Grants and
    white label
                                                                                                 federal
                              Per virtual                                                        funding
                              patient per                               Per clinical
   subscriptions                                                        session per
                                 year
                                                                        patient e.g.
  License for                                                             therapy
bundle of seats               Per actor-                                               Link with music and
   per year                     hour                                                   movie assets to drive
                                                              Virtual
                                                                                           serious uses
                                                              goods
     Freemium                                                                               Loss of federal
                                                                                           reimbursement
                    Rent a                   Medical                                         (Medicare /
                    seat or                  Platform                                         Medicaid)
                     space
© 2012 IIL Inc.                         Serious Play, August 21, 2012                                         44
In conclusion …...

Virtual environments can impact the cost of healthcare

- By changing attitudes by training with role playing

A virtual environment is an entire ‘system’ around a
  virtual patient (or patients)

To succeed, virtual environments must scale up to
  include multiple business models and a business eco-
  system

© 2012 IIL Inc.       Serious Play, August 21, 2012      45
www.clinispace.com


©
2012, CLINISPACE, INC.                                   parvati@clinispace.com
 © 2012 IIL Inc.         Serious Play, August 21, 2012                            46
THANK YOU
           & QUESTIONS

                  Slides are on SlideShare.
                       Search for ‘parvatidev’ or ‘clinispace’

                  Email us at
                     info@clinispace.com
                     parvati@clinispace.com



© 2012 IIL Inc.                 Serious Play, August 21, 2012    47
Useful Links:
www.seriousplayconference.com
www.seriousgamesdirectory.com
www.seriousgamesassociation.com

Contact:
sbohle@seriousgamesassociation.com

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"Virtual Environments for Healthcare" By Pavarti Dav- Serious Play Conference 2012

  • 1. Virtual Environments for Healthcare Parvati Dev, PhD CEO, CliniSpace www.InnovationInLearning.com www.clinispace.com
  • 2. My co-pilot has … but I have flown 200 never flown this hours on the simulator model of plane and am certified for this before … model © 2012 IIL Inc. Serious Play, August 21, 2012 2
  • 3. My resident has … but my chief is never done this watching me very surgical procedure carefully as I do it. before … © 2012 IIL Inc. Serious Play, August 21, 2012 3
  • 4. WHY DOES THIS MATTER ? © 2012 IIL Inc. Serious Play, August 21, 2012 4
  • 5. The Cost in Life and Money The cost of medical errors is huge – $22-38B (source: AHRQ) An example – Septicemia – 2% of hospital discharges in the U.S. include septicemia – Average charge is > $60,000 per case Prevention requires systemic change through training – One case prevented can pay for the training Prevention training is difficult Knowledge, Skills, ATTITUDE requires emotional engagement Learning through Role playing is emotionally engaging © 2012 IIL Inc. Serious Play, August 21, 2012 5
  • 6. WHY VIRTUAL ENVIRONMENTS MAY BE THE BEST APPROACH TO ENGAGEMENT © 2012 IIL Inc. Serious Play, August 21, 2012 6
  • 7. Medical Training Current approach: – Classes, e-learning, manikins, standardized patients – Problems in scalability, expense, lack of engagement © 2012 IIL Inc. Serious Play, August 21, 2012 7
  • 8. Virtual Environments are immersive And immersive experiential learning Is DISRUPTIVE © 2012 IIL Inc. Serious Play, August 21, 2012 8
  • 9. So immersive that it’s real © 2012 IIL Inc. Serious Play, August 21, 2012 Comm. of the ACM 9
  • 10. Virtual Emergency Room Environment © 2012 IIL Inc. Serious Play, August 21, 2012 10
  • 11. HOW EFFECTIVE ARE VIRTUAL ENVIRONMENTS ? © 2012 IIL Inc. Serious Play, August 21, 2012 11
  • 12. The Data Show . . . Comparison of Team Leadership Before and After Practicing Four Resuscitation Scenarios on a Human Patient Simulator (HPS) or in an Online Virtual Emergency Department (VED) with Virtual Patients
  • 13. WHAT ARE VIRTUAL ENVIRONMENTS ? © 2012 IIL Inc. Serious Play, August 21, 2012 13
  • 14. Scientific meeting in World of Warcraft (May 2008) © 2012 IIL Inc. Serious Play, August 21, 2012 14
  • 15. Azeroth © 2012 IIL Inc. Serious Play, August 21, 2012 15
  • 16. Scientific meeting in World of Warcraft (May 2008) 20 JUNE 2008, VOL 320, SCIENCE, www.sciencemag.org © 2012 IIL Inc. Serious Play, August 21, 2012 16
  • 17. ‘Congressional Hearing’ in Second Life © 2012 IIL Inc. Serious Play, August 21, 2012 17
  • 18. PROTOTYPE VIRTUAL ENVIRONMENT Forterra, 2005 Multi- casualty Incident Multi- Training player, Event Online @ Game Stanford Technology – by 2005 Forterra – 2005 © 2012 IIL Inc. Serious Play, August 21, 2012 18
  • 19. CliniSpace Virtual Emergency Department © 2012 IIL Inc. Serious Play, August 21, 2012 19
  • 20. COMPONENTS OF A MEDICAL VIRTUAL ENVIRONMENT © 2012 IIL Inc. Serious Play, August 21, 2012 20
  • 21. REALISTIC CLINICAL SPACES, INCLUDING IN BATTLEFIEL © 2012 IIL Inc. Serious Play, August 21, 2012 21
  • 22. CIAN, NURSE, THERAPIST, PATIENT, SOLDIER, BABY AVA © 2012 IIL Inc. Serious Play, August 21, 2012 22
  • 23. VIRTUAL PATIENTS, DYNAMIC PHYSIOLOGY AND ACTION © 2012 IIL Inc. Serious Play, August 21, 2012 23
  • 24. VIRTUAL OBJECTS THAT INTERACT WITH PATIENT AND EACH OTHER © 2012 IIL Inc. Serious Play, August 21, 2012 24
  • 25. CASE AUTHORING, USER ACTION TRACKING AND ASSESSMENT © 2012 IIL Inc. Serious Play, August 21, 2012 25
  • 26. Example of use http://vimeo.com/41082428 © 2012 IIL Inc. Serious Play, August 21, 2012 26
  • 27. INTERMEDIATE QUESTIONS © 2012 IIL Inc. Serious Play, August 21, 2012 27
  • 28. ANOTHER WAY OF LOOKING AT VIRTUAL ENVIRONMENTS © 2012 IIL Inc. Serious Play, August 21, 2012 28
  • 29. The Virtual Environment is the ‘System’ around the Virtual Patient Protocols, policies, rules People/ Team (real, computer) Devices, supplies, meds Virtual Patient © 2012 IIL Inc. Serious Play, August 21, 2012 29
  • 30. The Virtual Environment is the ‘System’ around the Virtual Patient It is the “theater” -- environment -- within which you can “role Protocols, policies, rules play” The “virtual patient” may People/ Team play a Key or a (real, computer) Supporting Role Virtual environments Devices, supplies, meds extend the usability of Virtual virtual patient Patient © 2012 IIL Inc. Serious Play, August 21, 2012 30
  • 31. THE ‘SANDBOX’ AND THE ‘CAMPAIGN’ © 2012 IIL Inc. Serious Play, August 21, 2012 31
  • 32. Which one to build? Sandbox Campaign Explore the environment Trigger actions cause game to Unguided ‘play’ advance – the ‘narrative’ Automated responsiveness to player input Reward is in advancement – Levels, side missions Play has its own rewards – Earn badges and promotion – Engaging - Save the patient – Compete with self, others, teams Environment rich enough to Carefully crafted ‘story’ satisfy http://www.gamasutra.com/view/feature/4081/the_history_and_theory_of_sandbox_.php?print=1 © 2012 IIL Inc. Serious Play, August 21, 2012 32
  • 33. Our experience: Which one to build? Sandbox Campaign Unguided ‘play’ Trigger actions cause game to Environment must be rich advance – the ‘narrative’ enough to be satisfying Carefully crafted ‘story’  This is CliniSpace today  CS BattleCare, etc Need much more content Sub-goals, overall goal are liked And still need specified goals But want some exploration ! © 2012 IIL Inc. Serious Play, August 21, 2012 33
  • 34. BUSINESS MODELS FOR VIRTUAL ENVIRONMENTS © 2012 IIL Inc. Serious Play, August 21, 2012 34
  • 35. System Overview Users Content Applications Platform © 2012 IIL Inc. Serious Play, August 21, 2012 35
  • 36. Platform businesses Integration with other Trainers, Customization technologies Users curriculum (branding, layout, (Characters with AI, Natural developers language) language processing) Further specialization Specialized worlds Third Party (Equipment testing in (medical, kids, adult entertainment) developers virtual OR) - Simulations of disease, equipment Platforms Custom New platforms (Second Life, OLIVE, Unity) development © 2012 IIL Inc. Serious Play, August 21, 2012 36
  • 37. CliniSpace: A Medical Platform © 2012 IIL Inc. Serious Play, August 21, 2012 37
  • 38. Platform businesses Integration with other Trainers, Customization technologies Users curriculum (branding, layout, (Characters with AI, Natural developers language) language processing) Further specialization Specialized worlds Third Party (Equipment testing in (medical, kids, adult entertainment) developers virtual OR) - Simulations of disease, equipment Platforms Custom New platforms (Second Life, OLIVE, Unity) development © 2012 IIL Inc. Serious Play, August 21, 2012 38
  • 39. BUSINESS ECOSYSTEMS © 2012 IIL Inc. Serious Play, August 21, 2012 39
  • 40. Ecosystem around a platform - from “Virtual World Monetization”, Stanford, 2010 Dynamic “Normalize” very Embedded 3D virtual different people and pathophysiolog knowledge Face models Resell spaces sets for activities so that they y (nursing, customization – branded or machinima can exercise together Fitness medical) white label Behavior support Animations therapy Virtual Therapy Behavior 3D actors Increase sessions alteration medical engagement through avatar avatars Standardized of traditional Curriculum association role players interactive development Designing content game or Virtual Greeters, Experience competition patients, sales Actors for dynamic goods machinima designer person Product Automatic movies design using Medical User- assessment VR/AR of furniture generated performance Adding sensor content Medical networks to Platform worlds © 2012 IIL Inc. Serious Play, August 21, 2012 40
  • 41. Ecosystem around a platform - from “Virtual World Monetization”, Stanford, 2010 Resell spaces 3D virtual – branded or Standardized sets for white label role players machinima Dynamic pathophysiolog Virtual y models actors Actors for Animations machinima 3D movies medical avatars Greeters, Virtual patients, sales goods person Experience Medical designer furniture Medical Platform © 2012 IIL Inc. Serious Play, August 21, 2012 41
  • 42. Ecosystem around a platform - from “Virtual World Monetization”, Stanford, 2010 Increase Face engagement Embedded customization of traditional knowledge interactive (nursing, content medical) Automatic Designing assessment game or Curriculum of competition development performance dynamic User- Product generated Adding sensor design using content networks to VR/AR worlds Medical Platform © 2012 IIL Inc. Serious Play, August 21, 2012 42
  • 43. Ecosystem around a platform - from “Virtual World Monetization”, Stanford, 2010 Behavior Therapy Fitness therapy sessions support “Normalize” very Behavior different people and alteration activities so that they through avatar can exercise together association Medical Platform © 2012 IIL Inc. Serious Play, August 21, 2012 43
  • 44. Distribution/Revenue Models Resell spaces – branded or courses Certification Grants and white label federal Per virtual funding patient per Per clinical subscriptions session per year patient e.g. License for therapy bundle of seats Per actor- Link with music and per year hour movie assets to drive Virtual serious uses goods Freemium Loss of federal reimbursement Rent a Medical (Medicare / seat or Platform Medicaid) space © 2012 IIL Inc. Serious Play, August 21, 2012 44
  • 45. In conclusion …... Virtual environments can impact the cost of healthcare - By changing attitudes by training with role playing A virtual environment is an entire ‘system’ around a virtual patient (or patients) To succeed, virtual environments must scale up to include multiple business models and a business eco- system © 2012 IIL Inc. Serious Play, August 21, 2012 45
  • 46. www.clinispace.com © 2012, CLINISPACE, INC. parvati@clinispace.com © 2012 IIL Inc. Serious Play, August 21, 2012 46
  • 47. THANK YOU & QUESTIONS Slides are on SlideShare. Search for ‘parvatidev’ or ‘clinispace’ Email us at info@clinispace.com parvati@clinispace.com © 2012 IIL Inc. Serious Play, August 21, 2012 47

Notas do Editor

  1. Multi-player virtual worlds are well-suited to training teams to work together.
  2. My favorite is a scientific meeting in which I participated in the World of Warcraft. We all assembled in this great hall – both humans and non-humans
  3. Then we all rushed across the countryside to the quiet remote spot for our discussion I would surely have dies many grisly deaths if I had nothad the protection of my staffer an experienced level-60 witch
  4. We ended the session with this quest on top of a hill The meeting itself went on fro two days And was reported in Science magazine
  5. Does anyone remember … Those were the wild and woolly days of virtual environments, in 2008 When everyone jumped in, and then they all jumped out.
  6. But we had been building medical virtual environments since 2004
  7. Sandbox is actually very difficult to do well. If these are at two ends of a balance scale,build something that is mostly Campaign, with a little Sandbox. Much more likely to be successful and to satisfy. Of course, the end goal is a richly detailed Virtual Hospital, a Sandbox, in which the stories and the learning are emergent.
  8. There were so many ideas they did not fit on a slide.
  9. Direct additions to a medical virtual environment
  10. Ways of increasing the richness of the environment