Whether we’re logging into eServices to perform healthcare claims,
to vote or sign a digital transaction,
pay taxes, book or buy goods or services,
our trusted digital identity will become ever more significant in the years to come.
This is especially true when it comes to accessing a vast range of public and government services.
In 2020 we’ll see our trusted digital identity become a key enabler of everyday life.
We’ll also use our digital identity
or a derivation of this root identity (eg. Mobile)
in a host of time-saving lifestyle applications. Everything from accessing tailored promotions
and special offers at the point of sale,
to signing digital contracts online or renting a car.
These new services will drive wealth creation across economies and provide the foundation for an explosion in the development and adoption of next-generation government eServices.
While eGovernment services are projected to deliver significant financial returns in 2020
(You can download the full eGov survey from www.secureidentityalliance.org)
There are more than just quantifiable benefits.
The opportunities for increasing convenience, trust and citizen satisfaction are significant
The wider benefits of the trusted digital identity framework as a key enabler of the wider digital economy should not be underestimated.
As providers of essential online services to the whole population,
governments can take the lead in promoting high value trust-based economic and social interactions online,
establishing a clear national policy strategy for digital identity management
that benefits all
and enables the creation of innovative online public and private services.
But if citizens are to benefit from a trusted digital identity
that can be used to securely access public and private services,
then a fully interoperable ecosystem needs to evolve to support secure and transparent data exchange between all parties:
citizens, public and private sectors.
From a technical standpoint,
the trust framework will require policies and standards that establish
what user information is accessible
which entity provide it - and gives citizens a degree of control over
what data they make available
It will also require an infrastructure
that facilitates and enables
trust and confidence between all members,
and delivers streamlined identity and data verification
based on summary digital credentials.
Enabling the kinds of eService returns that are projected is also dependent
on establishing the accountability and responsibilities of all who operate within the digital economy
as well as enabling full interoperability across the framework
The role of trusted digital identity in enabling the eGovernment 2020 vision
1. The role of trusted digital identity
in enabling the eGovernment
2020 vision
Stephanie de Labriolle, Marketing & Communication
Director, SIA
Secure Identity Alliance – February 2014
3. Vision 2020: Trusted digital identity is a key enabler
of everyday life
8 Maintain personal information
Update central govt.
database with new
home address
7 Digitally sign contract
Sign contract
online using
trusted digital
identity
6 Receive entitlement
Get immediate cash
reduction at supermarket checkout
5 Use as mobile key
Unlock car from
carsharing pool using
trusted digital identity
on mobile device
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
Communicate securely 1
Use secure digital mailbox
for communication
with government
Trusted
digital identity
as center-piece
of everyday life
Consult physician online 2
Sign into secure
video chat to remotely
consult a physician
Vote online 3
Electronically vote
in city mayor election
Edit tax report online 4
View tax report
on tablet and send
clarifying questions
2
5. eGovernment yields $30–50B annual savings
by 2020—enabled by trusted digital identity
Annual eGovernment savings by 2020 ($B)
Eastern
Europe3
$2B
Europe2
$18B
$0.4B
$8B
Asia
North
America
$19B
$13B
Oceania
Africa
$0.2B
$0.1B
$1.5B
$0.7B
$0.1B
Savings potential
Annual savings
$1–2B
$6B
$0.5B
South
America1
$1B
< $1B
$10B
Middle
East
$2B
$2–10B
$10–20B
Minimum expected savings
Note: Savings measured vs. 2011, include interactions between government and citizens (excluding businesses)
1. South America, Central America, Caribbean 2. Western Europe, Central Europe, Northern/Southern Europe 3. Eastern Europe incl. Russia
Source: SIA; BCG analysis; Economist Intelligence Unit; UN eGovernment survey 2008-2012
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
4
6. There are substantial benefits of a trusted
digital identity beyond the quantified potential
Benefits for citizens
Benefits for governments
Increased convenience—services
available 24/7 from everywhere
Monetize by selling e-Documents to
private organizations
Faster processing lead times
Enhance growth of digital economy by
educating citizens and introducing a
trusted digital identity as key enabler
Increased transparency of processes
Improved security of transactions
Higher process quality and citizen
satisfaction
Improved data basis for decision
making through detailed transaction
data
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
5
7. Governments create digital economy value by
introducing a trusted digital identity framework
EU-27: Digital identity value1
2020 per sector (B$)
Digital identity sectors
Public sector
1
Public
services/health2
Manufacturing
industries
2
Traditional
production
3
Retail
4
Financial
services
5
Telco and media
6
Web 2.0
communities
7
eCommerce
8
Info/
entertainment
Services
industries
Internet
industry
Frequency of
trusted digital
identity usage
522
95
53
1
130
1
31
53
305
197
February 2014 – Trusted Digital Identity for eGov
1. Combined value for organizations and consumers in EU-27 2. Large potential in public sector due to relatively low degree of digitization today
Source: SIA; Liberty Global and BCG "The Value of Our Digital Identity" (2012)
6
8. Backup
Governments create digital economy value by
introducing a trusted digital identity framework
Exemplary use cases
for digital identity system
Digital identity sectors
Public sector
1
Public
services/health
Self-service, automation, personalized
medicine, tax collection, digital
signature
Manufacturing
industries
2
Traditional
production
Personalized products, consumer
insight, subscription-based services
3
Retail
Loyalty programs, marketing,
service enhancements
4
Financial
services
5
Telco and media
Personalized services, monetization of
consumer insight, marketing,
automation
6
Web 2.0
communities
Service enhancements, monetization
of user-generated content, marketing
7
eCommerce
Secure transaction, monetizing
consumer insight, marketing,
fraud prevention
8
Info/
entertainment
Frequency of
trusted digital
identity usage
Personalized products, monetization of
consumer insight, marketing
Services
industries
Internet
industry
1
Automization, personalized products,
risk management, secure transaction
1
February 2014 – Trusted Digital Identity for eGov
Source: SIA; Liberty Global and BCG "The Value of Our Digital Identity" (2012)
7
10. Guiding principles for digital identity value
creation …
Provide options for control
regarding data sharing
Privacy
Transparency
Responsibility
Benefits
February 2014 – Trusted Digital Identity for eGov
Source: SIA; Liberty Global and BCG "The Value of Our Digital Identity" (2012)
Take accountability for a
trusted flow of data
Increase data security in order
to safeguard digital identity
Communicate benefits and engage
users for sustainable data usage
11
11. ... and how they apply for trusted identification
solutions
Implications for trusted digital identity
"Privacy by design"
Dashboard that allows citizens to
Privacy
change usage rights and to define
standard profiles for data usage
Organizations using the system
Transparency
have to comply to a codex for how
they treat and use personal data
Any misuse will also impact secure
identity providers' reputation
Highest degree of protection incl.
Responsibility
the processes of organizations
Trace misuse and hold offenders
accountable
Communication of the secure
Benefits
February 2014 – Trusted Digital Identity for eGov
Source: SIA; Liberty Global and BCG "The Value of Our Digital Identity" (2012)
identification solution focuses on
enabled use cases rather than
product features
12
12. Backup
Trust frameworks enable
widespread realization of benefits
4 Accountability
What is a trust framework?
Technically ...
A set of policies, standards, taxonomy
and infrastructure that facilitates and
enables trust and confidence between
members
Trust framework
• Governance
• Agreed standards
• Business process,
technical capabilities
Members/participants in
the trust framework
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
... but more importantly ...
A way to unlock better, harmonised
service delivery across government (and
beyond) to better respond to the needs
of customers
A way to take advantage of the
opportunities of the emerging digital
economy
... and practically ...
Enhanced discoverability
Summary digital credential
"Tell us once"
Information re-use/pre-filling
Streamlined identity and data
verification
Central location for info. and
communication (e.g., digital inboxes,
vaults)
13
13. Framework to discuss trusted digital identity use
cases and product evolution towards 2020 vision
Future
Physical ID,
no online access
1
ID derivation and/or
wireless solutions
ID technology
Single-factor
authentication
2
Mostly card-reader
based solutions
Two-factor
authentication
Context-sensitive multifactor authentication
Authentication
Limited scope of
services available
Terms of
service
5
6
User has choice
and transparency
Government as
single ID supplier
4
Trust
framework
"Take it or
leave it"
3
Broad service range across
jurisdictions and sectors
Mostly market-based system1
with multiple ID suppliers
Applicability and
interoperability
Accountability
Privacy and transparency
Supply of IDs
Status quo case
February 2014 – Trusted Digital Identity for eGov
1. Some countries (e.g., with small population and already established eGov infrastructure) may still opt for a government supply model
Source: SIA; BCG analysis
Future case
14
14. Backup
Future ID technology will be based on
smartcards and ID derivation method
1 ID technology
Smartcard-based eID
Disadvantages
Advantages
Description
Smartcard-based eID securely stores
personal ID information
Devices (e.g., smartphones) access eID
card via standard interface (e.g., NFC)
Authentication on device via available
methods (see part 2 of framework)
Secure storage of personal ID on
smartcard
Direct control over personal identity and
eID derivation
"Root ID" held in secure document
Additional IDs derived from root ID for
end user devices and stored either
locally (phone SIM, TEE1, etc.) or in
cloud
Authentication on device via available
methods (see part 2 of framework)
Maximum mobility
Inherent compatibility across devices
data
Requires standardized contactless
communication interface (NFC, lowpower Bluetooth, or other)
Lower flexibility compared to option 2
February 2014 – Trusted Digital Identity for eGov
1. Trusted Execution Environment Source: SIA; BCG analysis
Highest convenience level can be
achieved through cloud-based storage
of eIDs, which may be less secure than
local storage in a secure document
15
15. Backup
Context-sensitive multi-factor ID breaks the
compromise between convenience and security
2 Authentication
Future ID methods break today's
compromise of security vs. convenience
Convenience
Identification method depends on
device type and features
Biometric sensor
(e.g., fingerprint, face, voice)
Non-biometric
(e.g., PIN, TAN1, password)
Future methods break this
compromise and offer
convenient authentication
at all security levels
Future
Traditionally, convenience
decreases with added
security as authentication
becomes more
cumbersome
Future ID optimizes security, convenience,
and cost through context awareness
Identification method depends on
security requirements of use case
Simple authentication for lowstake applications (e.g., small
payments)
Multi-factor authentication for high
stake applications (e.g., access
health records)
Today
Security
Identification method is
economical
Most economical ID solution is
chosen for particular situation and
application
Convenience and security can go hand in hand
in next-generation identification methods
February 2014 – Trusted Digital Identity for eGov
1. Transaction Authentication Number Source: SIA; BCG analysis
16
16. Backup
Today, trusted digital identities often limited to
few use cases, preventing a broader adoption
3 Applicability and interoperability
Today: Mostly non-compatible systems,
each requiring separate access ID
Multiple
jurisdictions
Future: Fully interoperable ecosystem,
accessible by a trusted digital identity
Public
Public
authorities
Public
authorities
sector
Social security
Public
Public
Sector
Public
Sector
sector
Social security
Registry
Social security
Registry
Taxes
Registry
Taxes
Automobile
Taxes
Automobile
Visa
Automobile
Visa
Buildings
Visa Police
Buildings
Buildings
Police
Health
Police
Health
Health
Secure,
standardized data
exchange
and identity
federation
Citizens
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
Multiple …
IDs— …
one per service …
…
…
…
…
…
…
…
…
…
…
…
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
Trusted
digital
identity
2
Citizens
Private
sector
Private
sector
Public services/health
Traditional production
Retail
Financial service
Telco and media
Web 2.0 communities
eCommerce
Info/entertainment
1
1 Data exchange allows parties to share information
in a convenient, yet secure and transparent way
•
Increases data richness for decision making
•
Reduces volume of (manual) data requests
•
Facilitates information maintenance, as each
type of information is stored in one database only
•
Single sign-in enabled by identity federation
2 Trusted digital identity can be used by citizens to
securely access public and private services
17
17. Backup
Privacy and transparency are important pillars
of a successful eGov implementation
5 Privacy and transparency
Information richness and
degree of sharing correlate with
eGov usefulness
Richness of available data determines
type and quality of applications
Use case feasibility depends on certain
set of data
Quality and automation of decision
making increases with data richness
Data sharing enables efficiency gains
Sharing enables each set of data to be
stored in one place only, without
duplicates
• Maintenance of data is facilitated
• Data on average is more accurate
Sharing reduces data requests as system
feeds itself
There are substantial benefits in
generating citizen trust in the system
Implementation success based on a
positive perception of benefit-risk ratio
Speed of digitization depends on public
acceptance
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
Relentless focus on
transparency and user control
required for citizen trust
Transparency
Make data usage highly
transparent
Type of information stored
and rationale for storage
Access rights and access log
Legal framework for data use
User control
Give users degree of control
Make trade-offs regarding
service availability explicit
Give user choice to surrender
more data for non-core
services
Independent
audits
Generate credibility via
regular audits
Help discover and eliminate
system weaknesses
Additional credibility from
third-party assessment
18
18. Backup
e-Documents can be supplied by
governments and/or private organizations
6 Supply of IDs
Starting point for most countries
Government as
single supplier of eIDs
Many countries will move to a mixed supply
in the medium- to long-term future
eID supply by government
and private organizations
Some countries may opt for a
full market-based solution
eID supply only by
private organizations
Risks
Highest trust level in
e-Documents
Could lead to increased
innovation
Could lead to increased
innovation
Direct and full control
Leverage of existing govt.
infrastructure possible
Could save cost if designed
well
Could save cost if designed
well
Benefits
Potentially less cost effective
Need to actively ensure trust
Potentially less innovative
Need to ensure sufficient
trust
Need to manage
compatibility
Risk of e-Document
proliferation and resulting
compatibility issues
Increased coordination
effort
Sufficient market size
required to make it attractive
for companies
Choice of e-Document supply model depends
on local conditions and preferences
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
19
19. Agenda
Vision 2020
Motivations
From vision to reality
Bringing it all together
The role of Secure Identity Alliance
February 2014 – Trusted Digital Identity for eGov
20
20. Examples—governments are actively pushing
eGov improvements with digital service delivery
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis
21
21. Different models implemented by Governments
as a result of cultural, legal and political influences
Model 1, National eID as a Root : a multi-channel Identity
framework based on the National eID as a root
Model 2, a structured Identity framework under a Federation
of endorsed Identity Providers
Model 3, Open Identity framework without any National
scheme
February 2014 – Trusted Digital Identity for eGov
22
22. Examples of successful eGov implementations
pave the way for other countries
Examples: UAE, South Korea, Estonia
…
…
UAE
South Korea
Estonia
Single entry
Interoperable
strategy
Mobile
strategy
Business
collab.
Data
exchange
E-vote
Open Data
eParticipation
Legal
innovation
Process
innovation
Everyday use
Transparency
Highlights
Success
story
Focused eGovernment effort since
2001, today one of the most
advanced eGovernments
Detailed eGovernment strategy
outlining priorities until 2021
~ 90% of govt. interactions can be
performed online today
~ 400 government services fully
integrated, more to follow
Improved data use eliminated
~ 70% of civil document requests
Great acceptance by the public
Cumulative worldwide eGov experience to guide
a successful implementation in other countries
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG analysis; governments of UAE, South Korea and Estonia
23
23. Successful eGov implementations follow
five key principles
1
2
Benefits and communication
Prioritize service digitization by expected benefit
Technology and infrastructure
Explicitly communicate benefits to
relevant parties
Ensure availability of trusted
digital identity technology
Use performance-based program mgmt.
with clear goals, objectives, shortand long-term plans and deadlines
Enforce technology and data
standards for interoperability
Ensure wide availability of Internet
in sufficient quality for eGov access
Central steering
and commitment
Incentivize use of eGov solutions
Showcase successful examples
3
Legal and process innovation
5
View eGov introduction as an
administrative step change, creating
opportunities for large-scale change
Create fast track for passing eGov-related
laws in order to keep momentum
Central eGov agency for
day-to-day project
management
4
Transparency
Set up portal website for citizens
to view their data and its use
Regularly report on digitization
effort, detailing successes, and
additional improvement
opportunities
Conduct regular third-party audits
to verify effectiveness and security
Adjust government processes to reflect
new reality of digital environment
Chief Information Officer
with end-to-end
eGov responsibility
February 2014 – Trusted Digital Identity for eGov
Source: SIA; BCG experience
24
24. Agenda
Vision 2020
Motivations
From vision to reality
Bringing it all together
The role of Secure Identity Alliance
February 2014 – Trusted Digital Identity for eGov
25
25. About the Secure Identity Alliance
• The Secure Identity Alliance is committed to helping public bodies across the
world deliver e-government services to citizens through the widespread
adoption of secure e-document technologies.
• Founded in March 2013 by leading e-Document and e-Service Companies
• Members at date:
February 2014 – Trusted Digital Identity for eGov
26
26. Its Objectives
Accelerate the transition to smart eDocuments to support an open,
interoperable and efficient roll-out of eGovernment online services by:
Describe and promote use cases of convenient value-added eGovernment
services
Share experiences and best practices between industry and governments
modernizing their services, in particular towards ensuring the privacy of
end-users’ personal information
Promote standardization of relevant and appropriate industry specifications
Make recommendations on the most up-to-date means to properly address
the governments identity and privacy challenges
• eDocument hardware, software and secure printing technologies, materials and physical security
expertise
• Deliver the level of confidence and assurance needed for the rapid adoption of eServices that can
be trusted by citizens
Provide consistent reference information on security, identity and privacy
challenges in a transparent manner
In short, the Secure Identity Alliance offers a trusted partner for governments
when defining their eDocument strategies and implementing associated
eGovernment services.
February 2014 – Trusted Digital Identity for eGov
27
27. What makes the work of SIA unique
SIA is a global organization whose Members are leaders in
the provision of secure identity
SIA has a free ‘Advisory Observer’ membership opened to
Governement Agencies willing to contribute and influence
the work of the Alliance
SIA Members cover the full lifecycle of secure documents
from design and manufacture through to their use for
eServices in the field
SIA’s expertise is built through its collective heritage and
knowledge
SIA is a trusted partner: making recommendations for the
interest of governments and citizens/ non profit
February 2014 – Trusted Digital Identity for eGov
28
28. Interested to participate?
contact the Secretary General or the Marketing Director:
Jean-Claude Perrin at jean-
claude.perrin@secureidentityalliance.org
Stéphanie de Labriolle at
stephanie.delabriolle@secureidentityalliance.org
www.secureidentityalliance.org
February 2014 – Trusted Digital Identity for eGov
29
Editor's Notes
Whether we’re logging into eServices to perform healthcare claims, to vote or sign a digital transaction, pay taxes, book or buy goods or services, our digital identity will become ever more significant in the years to come. This is especially true when it comes to accessing a vast range of public and government services. In 2020 trusted digital identity will become a ubiquitous part of our everyday lives. We’ll use it every time we engage with our national governments – when we apply for benefits or pay our taxes. And when we vote online in national or municipal elections, our trusted digital identity will give us the permissions to do so.We’ll see our trusted digital identity become a key enabler of everyday life. Using a secure digital mailbox we’ll be able to communicate with government bodies, view and edit tax returns and submit clarifying questions to tax inspectors. We’ll even be able to use our identity to participate into a secure video chat with our doctor, or to collect a medical prescription. Not only that, we’ll also use our digital identity or a derivation of this root identity (eg. Mobile) in a host of time-saving lifestyle applications. Everything from accessing tailored promotions and special offers at the point of purchase, to signing digital contracts online. We’ll even be able to use our mobile devices to unlock a rental car booked in our name or drive a shared car pool vehicle. These new services will drive wealth creation across economies as well as seeing new identity providers emerge to push the boundaries of what is possible today. Ultimately, our trusted identities will give us access to an exciting world of new on-line experiences, and provide the foundation for an explosion in the development and adoption of next-generation government eServices. There’s already a pent-up demand and appetite for both public and private eServices, fuelled by today’s digitally confident citizens who expect services to be available across all channels, the instant they need them. From simple identification processes like the electronic submission of photos to renew a driving license or passport to registering the birth of a child, there’s a growing public willingness to replace in-person procedures with online engagement and to give – or receive – information electronically.
While eGovernment services are projected to deliver significant financial returns in 2020(You can download the full eGov survey from www.secureidentityalliance.org)
the opportunities for increasing convenience, trust and citizen satisfaction are significant
As well as stimulating the wider digital economy.The wider benefits of the trusted digital identity framework as a key enabler of the wider digital economy should not be underestimated. As providers of essential online services to the whole population, governments can take the lead in promoting high value trust-based economic and social interactions online, establishing a clear national policy strategy for digital identity management that benefits all and enables the creation of innovative online public and private services. And by acting as the national validation gateway for ID service providers, governments can help accelerate the wider digital economy.
From a citizen/consumer acceptance perspective, the take up of digital identity applications is heavily dependent on trust. How digital identity develops is an important concern; but if privacy controls and benefits are calibrated appropriately, people will be ready and willing to share personal data.So what does it take to turn the eGovernment – and wider digital economy – vision into a reality? The first step is to understand and follow the four guiding principles that underpin digital identity value creation, and then apply these to technology solutions:
But if citizens are to benefit comprehensively from a trusted digital identity that can be used to securely access public and private services, then a fully interoperable ecosystem needs to evolve to support secure and transparent data exchange between all parties – citizens, public and private sectors. From a technical standpoint the trust framework will require policies and standards that establish what user information is accessible which entity provide it and gives citizens a degree of control over what data they make available and the option of surrendering additional data for non-core services. It will also require an infrastructure that facilitates and enables trust and confidence between all members, and delivers streamlined identity and data verification based on summary digital credentials.Ultimately, enabling the kinds of eService returns that are projected is dependent on establishing the accountability and responsibilities of all who operate within the digital economy as well as enabling full interoperability across the framework
Enabling this will require a trust framework that encompasses ID technology, authentication, application and interoperability alongside accountability, privacy and transparency and ID supply. All of which will be essential to generating citizen trust and a positive perception of the benefit/risk ratio to assure take-up.Many of these elements are already in place. Today’s card-reader based solutions are evolving towards smartcard-based secure electronic ID verification, and smartphones can now deliver electronic ID via standard contactless interfaces such as NFC (near field communications) and Bluetooth. Meanwhile authentication technologies already support multi factor authentication processes such as PINS, usernames, passwords and/or OTA tokens – and biometrics will deliver a further authentication layer.
The question of where these identities are stored is crucial for obvious security reason and tamper resistance. The form factor of the electronic identity may vary but shall be stored or accessible using a secure element such as a smart card, a mobile UICC (SIM card), an embedded secure element in the mobile or a microSD card for example. eDocuments are able to authenticate the user based on access to appropriate levels of the root identity – offering only enough information to authenticate the transaction without revealing the details on which that identity is built. In this way privacy is served, and a greater level of user trust assured.
As we evolve towards the 2020 vision, context aware authentication will be required to determine the identification method (s) most appropriate to the user case in hand.
, in contrast to the limited scope of the services that operate today.
Model n°1 : a multi-channelIdentityframeworkbased on the National eID as a rootOman, UAEModel n°3 : a structuredIdentityframeworkunder a Federation of endorsedIdentity ProvidersSweden, Estonia, FinlandModel n°2 : an open Identitymarketwithoutany National schemeUK
Since 2001 the United Arab Emirates (UAE) has been engaged in building a competitive and resilient economy and today is acknowledged as having one of the most advanced eGovernments in the world. The ultimate objective of Emirates’ eGovernment strategy is to provide innovative channels in a time and cost effective manner – through the Internet, fixed and mobile phones and kiosks alongside traditional service centres. Citizens reap the benefits of efficient connectedness in their digital lives while UAE businesses can network, transact and interact to share knowledge and innovation. In South Korea, 90 per cent of all government interactions can now be performed online. As one of the most comprehensive, mature and high performance eGovernmentprogrammes in Asia, if not the world, Korea’s strategy integrates and coordinates responsive, efficient customer services, governance and policy making. Customised services for individuals and corporates, available via the Internet and mobile devices, have successfully eliminated 70 percent of all document requests. Meanwhile, the tiny state of Estonia – one of Europe’s smallest countries – has become an eGovernment role model with over 400 government services now fully integrated online. Full transparency has seen widespread positive acceptance of the eGovernment agenda by citizens. State issued ID smart cards unlock all the government’s eServices and allow Estonians to send and receive encrypted emails. In Estonia you can register your tax, vote in national elections, access e-health records or school reports – and even register your newborn child – online.