1. Sean P. Yates
(215) 888-1638
Seanyates1982@gmail.com
EDUCATION
Bachelor of Science in Professional & Liberal Studies September 2014
Saint Joseph’s University
Major: Organizational Development and Leadership
WORK EXPERIENCE
Guest Services Agent July 2015 – Present
Hilton Hotels & Resorts, Philadelphia, PA
 Drive hotel service standards through uniquely engaging guests,listening attentively, and resolving issues
in a timely manner
 Successfully initiate and maintain in-house reporting program to complete in an effort to contribute to the
success and profitability of the business.
 Administering tasks such as balancing accounts,monitoring revenue, coordinating group room
assignments, and supporting other departments in service delivery.
Supervisor August 2012 – March 2014
Levi Strauss & Co., Philadelphia, PA
 Partnered with centralized staffing team, store manager, and in store operations manager to develop plans
to recruit, select, interview, hire, onboard,and train all temporary employees for the spring and summer
seasons.
 Successfully initiated and maintained new organizational development program to be completed seasonally
in an effort to have management remain focused on routine operations
 Coordinated seasonalhiring processes,analyzed and selected applicants, scheduled interviews, conducting
interviews, and conducting orientation/onboarding sessions.
Human Resources Intern
Purplelight Films, Philadelphia, PA July 2013 – Jan. 2015
WHYY, Philadelphia, PA June 2012 – August 2012
 Partnered with hiring managers to develop plans to recruit, select, interview, hire, onboard and train
employees
 Conducted employee file audits, employee development workshops, and internal investigations,
 Supported the human resource teams with various business functions such as leveraging payroll, re-staffing
to meet recommended headcount reports,and ensuring compliance is met across all areas of HR operations.
SUMMARY OF QUALIFICATIONS
 Exceptionally skilled in organization, communication, detail orientation, and teamwork
 Experience using Microsoft Word, PowerPoint, and Excel; Outlook.
 Approachable,enthusiastic, ambitious, determined, socially aware, and self-motivated.
 Socially flexible, observant of employee behavior, and capable of resolving issues in the workplace.
 Enjoys problem-solving pursues efficiency and quality when locating solutions,and seeks specialized
support when needed.
REFERENCES AVAILABLE UPON REQUEST