1. Trase Miller Overview
Trase Miller provides premium contact center fulfillment solutions to major travel brands and their loyalty programs. All Rights Reserved 2012.

2. Fast Facts
Ownership and Focus Management and People
 Privately held – Owner Jim  Tight-knit management
Miller/JFM Enterprises, Inc . team has worked together
for 17+ years. Bios on
 Travel vertical concentration website.
and expertise.
 Current average tenure of
 Ownership has successful front-line employees is 5.6
30+ year track record in years.
travel, travel technology
solutions, contact center  Professional affiliations with
outsourcing, hospitality, SPHR, QATC, SWPP and
engineering & motorsports, ICSA.
private equity.
 Profitable since inception in
1994.

3. Facilities and Technology
 Presently occupy 19,000 square feet of a multi-tenant building with
options for additional space in Tulsa, OK
 Also employ a virtual workforce (20% of our total)
 We hold Level 1 Service Provider and Merchant PCI certifications through
SecurityMetrics™ Payment Card Industry Data Security Standards (PCI
DSS) and operate with a Tier 3 Data Center Environment.
Voice Data & Redundancy Other Systems
• Avaya Communication Manager • SAS 70 (Type 2) certified data • Switchfly (formerly ezRez)
(Enterprise Solution) & CMS hosting partner • Sabre
• Primary fiber by Verizon • Redundant ISP Internet backbone • Amadeus
• Auxiliary AT&T relationship • Our site is situated on a campus • Aspect Workforce Management
with access to two simultaneous
power grids
• Dedicated, on-site diesel generator
with automatic transfer switch

4. Services and Solutions
Reservations & Enrollment Solutions Customer Care & Support Services
 Vacation Packages (bundled  Pre-Trip Changes/Modifications
products)
 On Trip Problem Resolution
 Air / Hotel / Car Rental Reservations
& Service  Post Trip Customer Satisfaction
 Excursion Sales – Access to  Rewards Program Assistance
hundreds of destinations/thousands
of experiences  Customer Engagement Calls
 Loyalty Program Enrollment and
Travel Redemptions
 Cruise Sales and Service
 Travel Agent Help Desk

5. Our Promise - “We’re Here To Help You”
“We’re here to help you”
is our promise that as a
customer you will be
completely satisfied, as
a client we will help you
grow your business, and
as a company Trase
Miller will be a great
place to work.