Part of "Unleashing Your Power," presented at joint Delaware and Maryland Library Association annual conference in May 2016.

1. MLA/DLA Joint State Conference
2016
Customer Service Gone Mobile
Sarena Fletcher, Emerging Technologies Librarian
Delaware Division of Libraries
DelawareLibraries.org

3. Touch the little
microphone and say
“Google Delaware
Libraries calendar”

4. What is iOS?
• iPhone Operating System is an operating
system developed by and distributed
exclusively for Apple hardware
• Based on the XNU kernel
• Powers your iPad, iPhone, and iPod Touch
• First iPhone released June 2007
• Current iOS Version 9.3

5. What is Android?
• An operating system (OS) currently developed
by Google
• Based on the Linux kernel
• Designed primarily for touchscreen mobile
devices such as smartphones and tablets
• First Android device released September 2008
• Current publically released version Android 6
Marshmallow

6. Android Versions
http://www.techtimehub.com/total-list-of-android-mobile-os-versions/

7. iOS to Android = One to Many
Apple

8. iOS Tips & Tricks
• How to take a screen shot -
https://support.apple.com/en-us/HT200289
• Share content with AirDrop -
https://support.apple.com/en-us/HT204144
• iOS 9 Tips and Tricks -
https://tips.apple.com/en-us/ios

9. iOS“Hey Siri”
• Hands free calling / texting
• Set reminders / “Remember this …”
• “Siri, tell me a bedtime story”
• “Why did the chicken cross the road?”

10. iOS“Hey Siri”
• Secret Siri commands: cool questions you can ask right
now! http://www.imore.com/secret-siri-commands-
ten-ways-amp-your-digital-assistant
• Tip of the Day: Have Siri Tell You a Story
http://www.iphonelife.com/blog/5/tip-day-have-siri-
tell-you-story
• 8 amusing things people ask Siri from bedtime stories
to 'OK, Glass
http://www.irishexaminer.com/examviral/technology-
and-gaming/8-amusing-things-people-ask-siri-from-
bedtime-stories-to-ok-glass-357202.html

11. Amazon echo &“Alexa”
http://www.amazon.com/ https://www.ecobee.com/

12. https://www.linkedin.com/topic/internet-of-things

13. #Iot

14. iOS Extending Battery Life
• Turn off Bluetooth when not using it
• Stop Location Services
• Turn off “Hey Siri”
• Turn off Background App Refresh
• Turn off Push notifications from apps
• Turn off Automatic Downloads
• Turn on Low Power Mode
• Facedown detection

15. Stop Location Services
Settings > Privacy > Location Services
Disable any app you don’t feel needs to be
tracking your location.
iPad view

16. Turn off “Hey Siri”
Settings > General > Siri > disable Allow
“Hey Siri”
Alternative – manage Siri’s voice
iPad view

17. Turn Off Background App Refresh
Settings > General > Background App
Refresh
iPad view

18. Turn off Push Notifications
Settings > Notifications > Clumsy Ninja and
disable Allow Notifications
Alternative – manage Notification style
iPad view

19. Disable Automatic Downloads
Settings > iTunes & App Store > disable
option to receive automatic Updates
iPad view

20. iOS Storage
• Find out which apps are taking up most space
• Select which iOS apps to back up
• Delete documents & data you don't need from
apps
• Delete photos you don't need
• Turn off Photo Stream
• Remove e-books you aren't reading
• Spring-clean your Notes
• Delete old iMessages

21. Which Apps Take Up Most Space
Settings > General > Storage & iCloud
Usage > Manage Storage
iPad view

22. Manage iCloud Storage
• Delete old Apple iCloud backups
to free up space
• Manage your iCloud storage -
https://support.apple.com/en-
us/HT204247

23. iCloud Storage
• The total amount of storage space available
on iCloud.
• Free 5GB (gigabytes)
• Once your iCloud Storage is full, your device
will stop backing up to iCloud.
• iCloud Drive and iCloud-enabled apps will no
longer update across your devices, and you
won't be able to send or receive messages
with your iCloud email address.

24. iCloud Backup
• A feature on iOS devices that backs up your
entire device to iCloud, just in case something
unfortunate happens.
• iCloud Backups are one big file that restores
your entire device – there’s no way to access
individual files.
• iCloud Backups count against your available
iCloud Storage.

25. iCloud Drive
• Allows apps on Macs, iPhones, and iPads to
synchronize files using iCloud.
• iCloud Drive shares files like documents and
user preferences.
• Files in iCloud Drive count against your
available iCloud Storage.

26. Check If You Are Using iCloud
Settings > iCloud
iCloud Drive is enabled
iCloud Photos is enabled
iCloud Backup is disabled
iPad view

27. Manage iCloud Drive
Settings > iCloud > iCloud Drive and
disable any app you don’t want to save to
iCloud Drive
Icon displays on Home Screen
iPad view

28. iCloud Photo Library
• Uploads and stores all of your photos and
videos in iCloud so you can access them from
all your devices.
• Photos and videos in iCloud Photo Library
count against your available iCloud Storage.
• Get help with your iCloud Photo Library -
https://support.apple.com/en-us/HT204570

29. My Photo Stream
• Uploads all your new photos and sends them
to all your devices.
• Uploads your photos to iCloud so they’re
automatically downloaded on devices with My
Photo Stream turned on.
• Only works over Wi-Fi.
• Photos in My Photo Stream do not count
against your available iCloud Storage.

30. iCloud Photos
iCloud Photo Library is enabled
Photo Stream is enabled
Settings > iCloud > Photos
iPad view

31. iOS Accessibility
• VoiceOver
• Speak Screen (speed)
• Zoom
• Font Adjustments
• Safari Reader
• http://www.apple.com/accessibility/ios/

32. iOS Accessibility
iPad view

33. Android Tips & Tricks
• How to take a screen shot
• Using Widgets for home screen customization
http://developer.android.com/design/pattern
s/widgets.html
• Android Tips -
https://www.android.com/intl/en_au/tips/#/

34. Android“Okay Google”
• Runs on any smartphone running Android 4.1
or later.
• Can be accessed via voice control from your
phone’s home screen.
• Say “Okay Google” to launch the app.
• Most responses come in the form of Google
search results.

35. Android Extending Battery Life
• Adjust screen brightness & timeout
• Turn off Bluetooth when not using it
• Turn off GPS/Location Services
• Turn off “Okay Google”
• Turn off Auto-syncing for Google apps
• Turn on Power saving mode

36. Manually Adjust screen brightness
Settings > Display > Brightness
Samsung Galaxy Note 8.0 view

37. Turn off GPS/Location Services
Settings > Location disable when not in use
Samsung Galaxy Note 8.0 view

38. Turn off “Okay Google”
Open Google app > Settings (top corner) >
Voice > “Ok Google” detection” > Disable
From the Google app
Samsung Galaxy Note 8.0 view

39. Turn off Auto-syncing for Google apps
Open Google Play app > Settings (top corner)
> disable Auto-update apps
Samsung Galaxy Note 8.0 view

40. Android Storage
• Find out which apps are taking up most space
• Select which apps to back up
• Delete documents & data you don't need from
apps
• Delete photos you don't need
• Remove e-books you aren't reading
• Clear out old Notes
• Delete old messages

41. Which Apps Take Up Most Space?
Settings > Storage > Used space >
Applications
Samsung Galaxy Note 8.0 view

42. Alternative Cloud Storage
• Amazon Cloud Drive -
https://www.amazon.com/clouddrive/home
• Dropbox - https://www.dropbox.com/
• Google Drive -
https://www.google.com/drive/
• Microsoft OneDrive -
https://onedrive.live.com/about/en-us/
• Some Android devices have MicroSD slots

43. Android Accessibility
• TalkBack
• Text-to-Speech (TTS)
• Magnification gestures
• Font Size
• https://support.google.com/accessibility/andr
oid

44. Android Accessibility
Samsung Galaxy Note 8.0 view

45. iOS Jailbreak
• iOS jailbreaking is the process of removing
software restrictions put in place by Apple on
devices that run the iOS operating system.
• Involves installing a modified set of kernel
patches to grant root access to the device.
• Allows the user to download & use apps that
aren’t in the App Store.

46. Android Rooting
• Android is an open source OS, built on a Linux
kernel.
• Users can install 3rd party apps on their
devices out of the box.
• Rooting an Android device gives the user
access to the entire OS. Users can remove the
OS & replace with their own.

47. Sarena Fletcher
Administrative Librarian, Emerging Technologies
Delaware Division of Libraries
delawarelibraries.org
sarena.fletcher@state.de.us
@sarenafletcher