1. SARAH OLIVEIRA
1345 Baysland Court
San Jose CA 95131
408.469.9269
sek_prpassion@yahoo.com
CAREER PROFILE
Highly motivated and dynamic Senior Management and Customer Service Professional with more than 15
years of experience in customer service, management and operational environments. Experienced in working in
culturally diverse environments and proven ability to provide superior customer service. Graduate level
knowledge and experience in Public Relations, leadership and organization. Detail-oriented and well-organized
without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in
addressing process and people-centric work issues even under stressful work conditions. Recognized for
management and customer services skills and ability to design and reflect back the desired outcomes aligned with
actionable solutions. Talented to formulate short and long-term strategies, communicate values, drove critical
business decisions in order to meet stated goals and objectives of organization.
AREAS OF STRENGTH AND EXPERTISE
 Office Management
 Team Management
 Revenue Growth
 Performance Optimization
 Process Implementation
 Strategic Planning & Analysis
 Administration& Operations
 Development & Training
 Customer Services
 Project Management
 Relationship Building
 HR Management
PROFESSIONAL EXPERIENCE
Atlas Payment Processing/MBA, Santa Clara, CA 2009 to Current
Operations Manager
Streamline the office management and operations, efficiently delivers hands on management of the company’s
daily operations with the goal of effectively serving client’s needs. Execute customer service operations and
ensure high-level customer care through individual account management, (pricing, tech support, add value
services, etc.).
Key Accomplishments:
 Successfully direct and control sales management functions and manage inside/outside sales teams, hires, and
trains, supervises, motivates and develops staff. Manages performance and develops employee’s skills.
 Execute human resource management and formulate, conduct payroll, all accounting duties, administers all
employee documentation such as personnel files, verbal and written communications, tax information
updates, government agency forms, new hires.
Master Tile Inc., San Jose, CA 2006 to 2009
Customer Service/Showroom Consultant
Key Accomplishments:
 Facilitated and helped all customers with placing orders, delivered design expertise and product education.
 Marketed products through sample boards and delivered to top contractors, set up displays in client
showrooms.
Fireclay Tile, San Jose, CA 2002 to 2006
Customer Service/Design Consultant
Key Accomplishments:
 Effectively designed and retailed custom Fireclay Tile, ran showroom and facilitated customers with design
concepts, educated clients about sustainable tile.
 Executed and coordinated marketing functions, special events (i.e. The Sunset Idea Home 2005).
Edelman PR Worldwide, Mtn. View, CA 2001 to 2002
Assistant Account Executive for Apple
Key Accomplishments:
 Successfully sold Apple's operating system Mac OS X v10.1, and other software products to national
broadcast and print media
 Directed and produced media lists, helped write press releases, compiled newspaper clip reports for PR team.
 Led and coordinated special events such as staffed info booth for MacWorld San Francisco 2002.
EDUCATION AND TRAINING
Bachelor of Science, Public Relations, San Jose State University, San Jose, CA