This document discusses listening skills and defines listening. It dispels common myths about listening and explains why listening skills are important. Specifically, it outlines that listening improves relationships, knowledge, understanding, and leads to better results while preventing problems from escalating. The document defines listening as a mental process that requires active attention compared to merely hearing, and provides rules for good listening such as stopping talking, removing distractions, being patient, and asking questions.
3. Why listening skills are important
• Improves relationships
• Improves our knowledge
• Improves our understanding
• Prevents problems escalating
• Saves time and energy
• Leads to better results
4. Listening is the most powerful form
of acknowledgment
…a way of saying, “You are
important.”
5. WHAT IS LISTENING?
If you ask a group of people to give a one
word description of listening, some would
say hearing.
6. BUT LISTENING…
• Is following and understanding the
sound---it is hearing with a purpose.
7. DEFINITION OF LISTENING
• The process of receiving, constructing
meaning from, and responding to
spoken and/or nonverbal messages; to
hear something with thoughtful
attention
14. Solutions
• Awareness
• Be physical and mentally prepared to listen
• Set a goal
• Sitting Position
• Listening is a skill
• Pretend to be fascinated if you have to