2. Engagement Experience
Accenture (From June 2010 onward)
From: February 2016
Role: Service Delivery Manager
Project context: Team size 65, supporting three custom developed .Net and Maximo based business critical Asset
Management applications of world’s largest Oil Field Services operator
Focus Area:
 Ensure transition to new contract and deliver KPI performance green;
 Capability Building of team;
 Address client expectations on - Knowledge Management; High Quality, Ontime Delivery
Outcomes/Value delivered:
Organization redesign in line with new contract,
Proactive KPI performance monitoring;
Succession plan developed, Knowledge
Management system enhanced, Utilized all avenues
of Reward/Recognition and covered ~80% of eligible
contributors;
Code review team set up, SONAR code review tool
implemented, Quality review meeting conducted after
every release;
Defect Prevention/Formal RCA mechanism for
quality issues & results shared with client;
Release process is reviewed with client, expectations
set up and process base lined. Thereafter we
delivered 18 releases within 10 months across 3
applications, all on time agreed with client;
Estimator tool is standardized and put in
implementation for major/minor enhancements. This
helped in objective basis for estimations, reduce
leakage (from 50% last year to 30% now) and
schedule release;
Sprint dashboards in TFS Tool made mandatory for
all projects for daily scrums and status check (along
with participation from client SME) for Agile Delivery
From: June 2010 - January 2016
Role: Delivery Excellence Manager
Project context: Team size 20, Performing Risk assessment, Process compliance, driving Innovation,
Industrialization and continuous improvements in SI and AO engagements across Energy, Utilities, Chemicals and
Natural Resources portfolio.
Focus Area:
 Delivery governance, Risk assessment, Industrialization, ways to improve Profitability, drive service
improvement, address client escalations
 Harvesting best practices and reusability
 Automation and leveraging intelligent tools
Outcomes/Value delivered:
Ensuring implementation of Accenture Delivery
Methodology (ADM) in the delivery using knowledge
and experience of industry standards and best
practices (ITIL, CMMi, Agile, Six Sigma, DevOps and
other);
- Supported a portfolio of ~300 projects
(Application maintenance and System
Integration) on multiple technologies like SAP,
Oracle and .Net
Actively engaging in End-to-End lifecycle activities;
Setup work plan, milestones, metrics and tools;
Assessing project risks and health through periodical
checks/reviews; Perform Stage Gate reviews like
Contract Review, Service Readiness, Service
stabilization and Sharing outcome with Director of
Delivery and Senior leadership;
Participate in Delivery governance with multiple
stakeholders including client, account team and
Quality Assurance Director;
Drive Automation, Innovation, Industrialization and
Client Value creation through Continuous
improvement in projects;
Managing code quality through reviews, testing
results, ensure defects are captured and quality
metrics are analyzed. Support in causal analysis and
defining action plans;
Use and share delivery experience / learnings from
similar engagements to benefit the new / projects
under risk.

3. Wipro Consulting Services (From March 2008 - June 2010)
Role: Sr. Consultant Value Realization Organization
Context: Consultancy services specialized in Business Performance Management and Software Process Improvements. Involved in multiple overseas
and domestic engagements with mainly Telecom clients for providing Business operational excellence advisory.

4. Infotech Ent Ltd. (now Cyient) Hyderabad, India (From July 2002 to March 2008)
Role: Manager Quality (Engineering Services and Software Services)
Context: The Company is specialized in providing Engineering services to Aerospace and defense, Rail
Transportation, Telecom primarily.
Indosoft International Ltd. (From May 2001 to June 2002)
Role: Software Engineer/ L1 Support Desk
Context: A transition to Software industry by learning Oracle DBA, Functional SME and L1 Support desk engineer
Laxmi Hydraulics Pvt. Ltd., India (From Oct 1996 to May 2001)
Role: Engineer Quality Assurance and Customer Services
Context: The Company is a leading manufacturer of Electric motors in India. After graduating as Mechanical
Engineer joined the Company and have got extensive exposure on entire manufacturing value chain covering Shop-
floor to Service center.
End of the Profile