1. SANDY JHAGRU
135 Upper Humber Drive
Etobicoke, Ontario M9W 7B7
Home: 416-675-1433 Cell: 416-668-6744
Email: sandyjhagru458@hotmail.com
Dear
I am writing to apply for the position within the Human Resources space. My extensive
experience in Human, Resources, Customer Service and Administrative functions including my
academic qualifications will make a perfect match for this position. Please consider the
following:
- A steady and extremely versatile Human Resources, Customer Service and
Administrative background along with proven track record of excellent leadership,
performance, achievement and results in all areas of Customer Service life cycle
- A strong customer service mentality that is compelled to provide an outstanding
experience for front line customers, clients and fellow colleagues
- Refined conscientiousness to handle last minute details to perfection without losing sight
of the big picture
- Strong administrative skills; proven by providing work that is accurate, complete, detailed
and prompt
- Genuinely great at working with people in the “people business”; exhibit good listening
skills; thoroughly enjoy, and look forward to each and every interaction
- Business oriented; understand the needs of the business and in part, how to make a
profit and completing tasks that would realize the goals and objectives of the
organization
I would hereby welcome the opportunity to speak with you in an interview setting about a
possible employment match and/or the industry in general. If you have any questions, please
feel free to contact me at 416-668-6744 or via email. Thank you for your time and
consideration.
Sincerely
Sandy Jhagru

2. SANDY JHAGRU
135 Upper Humber Drive
Etobicoke, Ontario M9W 7B7
Home: 416-675-1433 Cell: 416-668-6744
Email: sandyjhagru458@hotmail.com
OBJECTIVE:
Accomplished Human Resources Professionaland Operations Administrator currently looking for
a new direction that presents a challenge to my extensive skills, knowledge and experience and
preferably with a scope of upward mobility.
DESCRIPTION:
Ambitious human resources professional with demonstrated competencies in conducting
effective talent searches in recruiting and hiring high-performing individuals. Committed to
fostering professional environments and best practice implementation. Highly skilled in
developing, implementing and managing human resources, payroll practices and employee
databases to contribute towards organizational growth and profitability. Areas of Expertise:
Employee Relations • Team Building •Organization Development • Orientation and On Boarding
• Performance Management • Training and Development • Staffing Requirement • Book keeping
and Payroll • HR Policy Design • Operations, Records Management and Office Management.
Core Competencies: Organization and Planning skills, Exceptional customer service approach,
People Management skills, Problem assessment/solving, Adaptability, Decision making,
Attention to detail and highly effective communicator. A high degree of integrity, diplomacy,
discretion and confidentiality.
EMPLOYMENT HISTORY:
Topnotch Employment Services Inc. 1993 – Present
Human Resources/Operations Manager
• Direct and coordinate all aspects of daily operations and customer service functions
• Responsible for sourcing, selecting and hiring process of potential candidates, ensuring all
qualification criteria is met. Ensuring proper on-boarding and off-boarding of assigned
contractors and temporary employees
• Receive and qualified all job orders, gaining approval from different hiring managers to service
the orders and to advertise, source, screen, interview, check references, test and submit direct,
contract and temporary candidates for customer for consideration
• Demonstrate independent judgement and interviewing skills to select and place provisional
Employees on appropriate temporary assignments, as well as work closely with other
Recruitment Specialists to ensure customer staffing needs are met
• Serve as liaison between potential candidates and managers, while representing the company
with excellent business values and professionalism
• Delivers employee orientation, trained and managed employee background checks, pre-
screening interview, offer letters, job letters, and employee recognition programs
• Handle HR Administration including management of employee’s database and records

3. • As required, develop descriptions and supports full cycle recruitment process
• Maintain various job board and social media sites with up to date job opportunities
• Manage special projects and other duties as assigned within the HR department
• Provide guidance and support to operations to ensure that the company is in compliance with
all legislative requirements including Employment Standards, Human Rights, Health & Safety,
Accessibility Standard as well as business practices and standards
Payroll and Benefits Administration
• Collaborate with Payroll Department to administer all payroll processing in KIS payroll software
• Input all payroll data, processes payroll, handles payroll adjustments/corrections and assists
with year-end activities. Reconcile and resolves any payroll issues such as incorrect hours, sick
days, vacation days and absentees
• Calculate and submit all required Source Deductions, Corporate Tax Liabilities, T4s, Records of
Employment, Employers’ Health Tax, WSIB and HST monthly remittances
• Administered allemployee benefits including employee communications and invoice payments
• Responsible for ensuring new enrollments, terminations and any changes to the Pension and
Health & Dental benefits plans are administered correctly and efficiently
• Liaise with insurance carriers and brokers in providing information pertaining to Pension and
Benefit issues while ensuring confidentiality and sensitivity
Occupational Health and Safety Administration
• Performed effective claims management inclusiveof accident investigations,reporting to client
(s) & WSIB. Consistently follows up with injured workers, doctors and the WSIB representative
to ensure early and safe return to work and effectively managed cost control
• Responsible for the maintenance of accident database, analyzed workplace accident and
hazards, identify trends and recommend corrective actions as considered necessary
• Determine and prepare offer of modified duties in keeping with the requirements of WSIB and
the Occupational Health & Safety Act
• Contributed to the general improvement of the Company’s Health & Safety Program by actively
participating in employees training initiatives and policy development
• Participated in the development of the Company’s Health & Safety manual
Bank of Nova Scotia 1992 - 1993
Consumer Credit Clerk/Typist
• Provided efficient and courteous services to prospective clients
• Screened loan applications, reviewed loan documentation and disbursed funds
• Processed principal and interest payments
• Updated customer database and loan portfolios
• Typed reports and correspondences
Bank of Baroda 1988 - 1992
Customer Service Representative
• Validated and clear cheques from various banking institutions. Balance cash register
• Opened new accounts

4. • Performed accounting functions including interest calculations
• Typed reports and correspondences and trained new staff
TECHNICAL SKILLS:
Strong computer skills including proficiency with Microsoft Office (Word, Excel, Outlook and
PowerPoint). CURA, Enterprise Time Recording System, KIS Payroll and QuickBooks.
EDUCATION:
2009 – 2015 | Humber College of institute & Technology
Diploma – Human Resources Management Program
2000 – Present | ACSESS Toronto
Core Industry Training/CPC Designation
Related coursework: Legal Aspects - /Staffing Services and Recruitment Practices, Business
Practices & Ethics, Recruitment & Selection and Health & Safety.
HOBBIES:
Travelling, Reading and Cooking
REFERENCES:
Available upon request