 Having 2.8+ years of experience in the areas of Oracle and SQL Server applications using PL/SQL and SQL Technologies with Hospitality Domain.  Having good exposure to writing Complex Queries to get data from multiple tables by using Joins and Sub queries.  Basic knowledge on Performance and Tuning.  Well aware of the privilege and ROLE in oracle.  Knowledge in UNIX Commands.  Proactively involve in IM call.  Monitoring production server, trouble shooting and fixing bugs.  Expertise in attending & resolving the issues such as application outage, Issue impacting multiple users.  Adhering to best practices for project support and documentation like Preparing KB articles and JIRA.  Ability and willingness to learn new technology and deliver results timely.  Basic knowledge in Informatica.  Good Analytical and strong Interpersonal and excellent Communication skills, ability to work in a team, ability to pick up new skills quickly.  Working in 24/7 support.

1. 1
Sandeep Rout Contact No +91-9844966060
Email : sandeeprout55@gmail.com
RESUME
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2.8+ YEARS OF EXPERIENCE IN ORACLE (SQL/PLSQL), SQL Server, UNIX.
Professional Experience
 Working as a Product Support Analyst in Infor Bangalore Ltd from June to till date.
Experience Summary
 Having 2.8+ years of experience in the areas of Oracle and SQL Server applications using PL/SQL
and SQL Technologies with Hospitality Domain.
 Having good exposure to writing Complex Queries to get data from multiple tables by using Joins
and Sub queries.
 Basic knowledge on Performance and Tuning.
 Well aware of the privilege and ROLE in oracle.
 Knowledge in UNIX Commands.
 Proactively involve in IM call.
 Monitoring production server, trouble shooting and fixing bugs.
 Expertise in attending & resolving the issues such as application outage, Issue impacting multiple
users.
 Adhering to best practices for project support and documentation like Preparing KB articles and
JIRA.
 Ability and willingness to learn new technology and deliver results timely.
 Basic knowledge in Informatica.
 Good Analytical and strong Interpersonal and excellent Communication skills, ability to work in a
team, ability to pick up new skills quickly.
 Working in 24/7 support.
Technical Skills
Operating system : Windows family, UNIX
RDBMS : Oracle (SQL/PLSQL), SQL Server.
Tools & Technologies: Query Analyzer, Enterprise Manager, SQL Server 2008 R2,JIRA and
Informatica.
ACADEMICCREDENTIALS
 Completed B.Tech from Biju Patnaik University ofTechnology in the branch of Information and
Technology.
 CHSE from KENDRIYA VIDYALAYA,PURI,ODISHA.
 HSC from DAV PUBLIC SCHOOL,PURI,ODISHA

2. 2
PROJECTS DETAILS
# 1 (June 2013 to Till Date):
Project Title Epitome
Project Type Production/Application Support and
Maintenance
Client Hospitality Domain Client
Team Size 12
Technologies & Tools Used SQL Server, Oracle 10g,UNIX, Toad, SQL
developer,Jira .
Description:
The product Epitome:
1. It is designed with different modules such as Operation, A/R Receivables, Manager, History/Frequently
stay, Group, Travel Agent and Configuration modules.
2. It has been designed with windows or Internet Explorer version.
3. The application server with the IIS services has been designed.
4. The interface has been developed such as Liaison, IPU, UMM in which reservations comes and goes to
the application.
5. The SQL Management Studios 2012 R2 has been setup in the database server.
6. In the credit card module-lot transactions got settled and sent to protobase and the user settled over
their also then went to bank.
Roles and Responsibilities:
 Providing L1&L2 support to the client.
 As a Production Support Engineer the primary responsibility is code level investigation of the jobs.
 Interacting with clients and analyzing the business requirement and fixing the issues in adherence to
SLA.
 Proactively monitoring the Incidents and resolving it.
 Doing Health checkup of Database and Application Server on daily and weekly basis.
 Transferring files to particular locations in FTP servers.
 Managing Log files and log information.
 System monitoring, responding to customer queries and responding to critical/severe business issues
and doing appropriate escalation based on criticality and feasibility.
 Perform day-to-day operations, administration and maintenance activities in support of the
application.
 Preparing KB articles for the new issues and reviewing the Kbs prepared by team members.
 Providing KT regarding the application to the new resources.
 Written complex queries based on specifications
 Used Cursors for fetching data from database.
 Created Different Constraints and Triggers as per Requirements.
 Documented User Requirements and Testing of developed modules.

3. 3

PERSONAL INFORMATION
 Gender /Marital Status : Male/ Unmarried.
 Nationality : Indian
 Languages Known : English, Hindi and Oriya
I do hereby declare that the statements furnished by me are true to the best of my knowledge and
belief.
Place: Bangalore
Date:
With Regards,
Sandeep Rout