14. FACTORS INFLUENCING ROLE SHIFT Scope for action Capability Education Buying power Resourceful-ness High Low Low High Willingness DISENGAGED Net cost to society or fall through cracks CAPABLE INDIVIDUALISTS Impact neutral WILLING & ACTIVE CITIZENS Net contributors WILLING BUT NOT ENGAGED Potential resource Moment of truth through catalytic events, professionals and local community leaders SSE & other Bottom up Initiatives - learning, reflection & experimentation, supported by facilitation and small investments Inducements - self-interest Reinforcement Arrows show scope for movement