3. The LeadersSaid it… "A manager acts as an interface between the management and the employees" - Dilip Kumar Mohapatra VP, Global Learning and Development Tata Consultancy Services " Employees need to understand developments that are taking place in the organization and how it will affect them" - Manuel D'Souza VP-HR Intelenet Global Services

4. ROLES OF A MANAGER ROLES OF A MANAGER ACCORDING TO MINZTZBERG :

6. CHANNELS OF COMMUNICATION SPEECHES MEETINGS TELEPHONIC CONVERSATIONS Facial expressions Gestures Movement Eye contact Nodding the head Physical expression REPORTS LETTERS E-MAILS

7. C O M M U N I C A T I O N B A R R I E R S