Mais conteúdo relacionado Semelhante a Automating new hire process through BPM (20) Automating new hire process through BPM 1. Case Study: Seamless
Integration and Process
Management in a Complex
IT Environment
BB107SN
Business Service Optimization
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
2. Abstract
How do you meet the challenges of SOX
compliance in a business process that involves
people and systems across multiple divisions,
inside a company as well as outside of it? How
does a company meet the bigger challenge of
integrating with diverse systems ranging from
ERP to Content Management to Messaging?
Learn how one of the largest oil and gas
companies in North America used the simplicity
and elegance of Business Rules and Workflow
technology from CA to meet SOX compliance
and gain process efficiency, while creating a
state-of-the-art solution emphasizing the
principles of Service Oriented Architecture.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
3. Biography
Bharath Lingam
Satyam Computer Services Ltd.
Bharath leads the BPM practice and manages
key alliances at Satyam Computer Services.
He is responsible for evolving solutions and
service offerings, offering best practice based
consulting and implementation services and
global pre-sales
Prior to Satyam he worked as the CTO for
multiple technology and services startups and
brings with him useful insights in strategy,
consulting and global delivery management.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
4. Agenda
Business Process Management
Overview
Technology Background
BPM
Service Catalog
Case Study
New Hire Process Overview
Solution Approach
Engagement Methodology
Summary
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5. Business Process
Management
An Overview
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6. What is BPM?
A methodology and technology enabling
processes to be automated, integrated,
reliable, flexible, consistent and
predictable to achieve short-term
profitability and long-term success.
Proactively map business strategy,
tactics and operations to market
dynamics and anticipated customer
needs
Achieve business agility
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
7. What is BPM?
Drives towards being a real-time
enterprise
BPM manages an enterprise using a
closed-loop model
Model
Optimize
Process, People and Systems Simulate
Report Execute
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8. BPM Functionalities
Workflow and rules automation
System-to-system integration
System-to-human integration
Human-to-human integration
Process initiation and optimization
Work Item monitoring, archival and
access
Measuring, tracking, reporting and
control
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
9. Case Study
New Hire Process
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10. Company Background
One of the largest oil and gas companies
Exploration, production and distribution of
oil and natural gas
Operates internationally in both upstream
and downstream industry sectors
Around 5000 employees world-wide
Five core businesses
North American natural gas
East coast oil
Oil Sands
International exploration and production
Refining and marketing
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11. Business Scenario
New Hire process
Hiring and provisioning logistics for
contract employees
End-to-end process
Coordinated functioning of cross-
functional departments
Semi-automated process
Multiple disparate software applications
Compliance with industry regulations
Sarbanes-Oxley
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12. Solution Requirements
Automate process flows across
departments
Integrate with existing disparate
applications for end-to-end solution
Enable agility to cope with change
Ensure compliance
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13. Business Challenges
Optimize processes by eliminating
redundant steps
Enable concurrent functioning of diverse
departments
IT, Service Desk, HR, Finance, etc.
Seamlessly integrate multiple software
packages
Italic, Documentum, Employee Registry, etc.
Reduce process cycle time
Enable a hassle-free first day for new hires
Track and control processes for compliance
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14. “As-Is”
New Hire Process
Overview
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15. “As-Is” New Hire Process
ROLES
N
Identify Vacancy Budget Approval Complete NSR E
Requirement to NSP
Line W
SCM
Manager
H
I
R
Send Request to Selection Identify E
Approved Agency Process Candidate
HR
S
A Send Completed T
C Verify/Negotiate Send NSR Form NSR Requirement A
Work Order to Line Manager to OS & IT
T SCM R
O T
E
R Create IT Confirm to LM R
S Amenities
IT Service P
R
O
Create Other Confirm to LM C
Amenities E
Office S
Service S
Process Documentation
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
16. Inefficiencies in “As-Is”
Process
Pain Areas Implications
Manual handoffs Avoidable, error-prone
Serial processing repeatable process
Lack of centralized Prolonged cycle time
work engine Difficulty maintaining
Movement/storage of and tracking records
excessive paper work Inefficient leveraging
Limited use of Web of IT infrastructure
based communication Lack of audit trail
Inefficient Failure in Sox
documentation compliance
Core activity time
eroded
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17. Solution Approach
“To-Be”
New Hire Process
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18. Redesigned “To-Be” Process
Line Manager Initiates Initiate
Workflow PeopleClick.com
New Hire Process
Automate Business Rule
Default Provisioning for
Decision Process Engine
Job Title and Department
Pre-start Office Service
Initiate Pre-provisioning
Independent Activity
Activity
Commercial Group,
Parallel Network Access
Start Provisioning Activity Processing of Management Group,
Associated IT Service
Activity
Start First Day Activity New Candidate
Document Process Data Base
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
19. “To-Be” Process Objectives
Rationalize process by eliminating
redundant steps
New Hire process automation with
powerful, intuitive business rules and
rapid graphic development tools
Configurable and easy-to-use
interfaces for processing
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
20. “To-Be” Process Objectives
Integrate with existing technology stack
Italic, Documentum, Employee Registry,
etc.
Provide audit trail and ensure SOX
compliance
Report status of various requests
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
21. Solution Approach
Challenge Solution Approach
Process Identify and eliminate
Optimization redundant steps during
consultation
Manual Workflow defines and
Handoff automates process
Process Cycle Critical path analysis isolates
Time independent activities for
parallel processing
Cross- Integrate diverse departments
Functional through common workflow
Departments supported by intuitive easy-to-
use Web interface
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
22. Solution Approach
Challenge Solution Approach
Compliance Business rules for process
compliance; Documentum
repository for key approval
documents
Process Audit trail and data
Control management facility
Leverage Integration with existing
Existing IT technology stack (e.g. Italic,
Employee Registry,
Documentum)
Reduce Cost 50% reduction in process time
and Time and reduced headcount in New
Hire process
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
23. Solution Architecture
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24. Solution Architecture
NEW STARTER REQUEST - Integration
NSR Info
Subselect.me
PeopleClick.com Service Catalog
Hiring
Manager BPM
BRM
Aion Process Manager
SQL Server
Reports
Documentum
Repository ARP
PeoplePages Exchange Active
(Oracle)
Server Directory
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25. Solution Architecture -
Technical Advantages
Business rules abstract logic and
improve agility
Leverage existing adapters built for
Documentum, Exchange Server,
Active Directory
Built-in Identity Management in
Service Catalog
Robust and proven workflow technology
High performance capabilities of rule
and workflow engines
Disparate database for flexible reporting
and database maintenance
Distributed architecture for flexibility,
extensibility and easy maintenance
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26. Business Challenges
Scalability
Services provided by Embedded Apache Tomcat 5
container provide industry-leading JSP 2.0/Servlet
2.4 specification support
Extensibility
Keeps interfaces and base class and domain models
flexible and generic
Reusability
Exposes core components as Java components,
which are easily adapted and configured
Manageability
Menu-driven or file replacement methods simplify
installation and maintenance
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27. CA Process Manager – Value
Proposition
Complete Business Process Management solution
combining Workflow, Business Rules, Reports,
Business Activity Monitoring, Portal and Identity
Management technologies
Robust platform with hundreds of customers using
Workflow, Business Rules and Portal technologies
User-intuitive, easy-to-use product that is highly
flexible and very manageable
Out-of-box integration with companion CA products
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28. Implementation
Methodology
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29. Implementation Methodology
Ana Des Buil
Test Roll
lyze ign d
out
Activities
•Requirements •Integration •Coding •SIT •Roll out
•Process Spec •Module •UAT •Defect fixing
Optimization •Architecture Development •Support
•Process •Technical •Unit Testing
Design Design
•Rule
Harvesting
Business Artifacts and Output
•To-Be •TDD •Object model & •Acceptance •User
Process •TAD Rule sets Criteria Manuals
•Functional •Classes & •Test •Training
Spec Properties Reports •Post
•Rule •Forms, Interfaces Implementation
Document Support
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30. Summary
Approach
Automated process with powerful, intuitive business
rules and rapid, graphical development tools
Process rationalization of Proposal Management for
New Hire process
Configurable, easy-to-use interface for work,
management, and reporting
Provided interoperability and ensured seamless and
automated integration with related support systems
through extensive use of Web services
Removed multiple touch-points
Multi-processing instead of serial-processing
Executed an Onsite/Offshore model along with CA
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
31. Summary
End Results
Reduce paperwork and manual handoffs via
enhanced Web-based communication
Compliance with statutory regulations such as
Sarbanes-Oxley
Workflow visibility; rules externalization and
management
Ease in implementing rule and workflow
changes/adjustments in real-time
Minimal interruption in service
Ability to monitor business processes controlled by
workflow with standard and customizable reports
Ease in enforcing SLAs and alerts for breach
Ability to monitor business rule performance
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
32. Legal
This presentation was based on current information and
resource allocations as of April 21, 2007 and is subject to
change or withdrawal by CA at any time without notice.
Notwithstanding anything in this presentation to the contrary,
this presentation shall not serve to (i) affect the rights and/or
obligations of CA or its licensees under any existing or future
written license agreement or services agreement relating to
any CA software product; or (ii) amend any product
documentation or specifications for any CA software product.
The development, release and timing of any features or
functionality described in this presentation remain at CA’s
sole discretion. Notwithstanding anything in this presentation
to the contrary, upon the general availability of any future CA
product release referenced in this presentation, CA will make
such release available (i) for sale to new licensees of such
product; and (ii) to existing licensees of such product on a
when and if-available basis as part of CA maintenance and
support, and in the form of a regularly scheduled major
product release. Such releases may be made available to
current licensees of such product who are current subscribers
to CA maintenance and support on a when and if-available
basis. In the event of a conflict between the terms of this
paragraph and any other information contained in this
presentation, the terms of this paragraph shall govern.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
33. Legal
Certain information in this presentation may outline
CA’s general product direction. All information in this
presentation is for your informational purposes only
and may not be incorporated into any contract. CA
assumes no responsibility for the accuracy or
completeness of the information. To the extent
permitted by applicable law, CA provides this document
“as is” without warranty of any kind, including without
limitation, any implied warranties or merchantability,
fitness for a particular purpose, or non-infringement. In
no event will CA be liable for any loss or damage, direct
or indirect, from the use of this document, including,
without limitation, lost profits, lost investment,
business interruption, goodwill, or lost data, even if CA
is expressly advised of the possibility of such damages.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
34. Questions & Answers
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35. Related Sessions
BB108LN – 4/25 – Sands 201-202
Hands-On Lab: Building and Using
Process Manager in Complex IT
Environments
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36. Exhibition Center
Related CA Technology
CA
Booth 233 – Process Management
Solutions
Booth 339 – Unicenter Service
Catalog
Exhibition Center Tours
Sign up at the CA TS Booth 439 or
the Information Desk in Booth 453
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37. CA Technology Services™ and
CA Education
Hear how CA’s learning solutions can
help you meet your business objectives
Visit CA Education in the Exhibition
Center in Booth 439, visit
ca.com/education or call us at 1800-
237-9273
Learn how CA Technology Services can
help your business
Visit the CA Technology Services
stations in the exhibition center in
Booth 439 or on the web at
ca.com/services
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38. CA Technical Support
Innovative Support for the Real World
New Support Portal
Business Critical Support and Custom
Support Offerings
Global Service Center – “One CA”
Green Books a.k.a Implementation
Guides
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39. Session Evaluation Form
After completing your
session evaluation
form ...
... place it in the
basket at the back of
the room.
Please left justify the
session number
The session number
for this session is
BB107SN
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.