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John Hagel: Knowledge stocks to flows
1.
From Knowledge Stocks
to Knowledge Flows: Opportunities and Challenges Ahead John Hagel Co-Chairman, Center for the Edge
2.
The Big Shift Foundations
Flows Exponential Learning -2-
3.
The Challenge Return on
Assets for the U.S. Economy (1965-2010) 6.00% 5.00% 4.00% Return on Assets (%) 4.2% 3.00% 2.00% 1.00% 0.6% 0.00% 1965 1970 1975 1980 1985 1990 1995 2000 2005 2010 Economy ROA Source: Deloitte Shift Index -3-
4.
Where’s The Value? Ecosystem
Enterprise Knowledge Knowledge Stocks Flows -4-
5.
Explicit vs. Tacit
Knowledge Explicit Percent of Total Knowledge Tacit New 10 Years Experience Later -5-
6.
Rate of Knowledge
Depreciation High 20th Century Value 21st Century Low Start 5 Years -6-
7.
Challenge
Tacit Knowledge Doesn’t Flow – It Is Sticky -7-
8.
What’s Required to
Access Tacit Knowledge? Trust Based Relationships -8-
9.
Multiple Forms of
Trust Person Skill Institution -9-
10.
The Foundation of
Personal Trust Shared Purpose Vulnerability Passion - 10 -
11.
Scaling Access to
Tacit Knowledge Team Collaboration Reputation and Relationships Individual Problem-solving - 11 -
12.
Enabling Knowledge Flows
Learning Search Serendipity - 12 -
13.
Potential Implications for
Knowledge Management 1) Knowledge People 2) Contribute Capture 3) Objects Environments 4) Search Serendipity 5) Transfer Create 6) Firm Beyond 7) Leverage Through Passion 8) Stock Metrics Flow Metrics - 13 -
14.
Stay In Touch jhagel@deloitte.com
– email @jhagel - twitter - 14 -
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