Using Your EQ to Enhance Resilience
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Kathy Ashton, People Development Manager, Leeds Metropolitan University - Develop an understanding of how emotional intelligence impacts on resilience. - Be able to assess your own emotional quotient. - Produce a personal action plan for developing your own resilience.
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Using Your EQ to Enhance Resilience
- 1. Using your EQ to Enhance Resilience Kathy Ashton Head of People Development Leeds Metropolitan University
- 2. Learning outcomes • Develop an understanding of how emotional intelligence impacts on resilience. • Assess your own emotional quotient. • Produce a personal action plan for developing your resilience.
- 3. Definitions – EQ “The ability to monitor one‟s own and other‟s feelings and emotions, to discriminate among them and to use this information to guide one‟s thinking and actions .” Salovey and Mayer “The innate potential to feel, use, communicate, recognize, re member, describe, identify, learn from, manage, understand and explain emotions.” Hein
- 5. Why is EQ important? • Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles (Stephen Covey) • A survey of managers in a UK supermarket chain revealed that those with high EQ experienced less stress, enjoyed better health, performed better and reported a better work/life balance (UMIST, 2001) • Police officers who are able to identify and manage emotions report lower levels of stress (Goldsmiths College, 2000)
- 6. The 15 EQi Facets • Intra Personal – Self regard – Emotional Self Awareness – Assertiveness – Independence – Self Actualization • Inter Personal – Empathy – Social Responsibility – Interpersonal Relationships • Stress Management – Stress Tolerance – Impulse Control
- 7. The 15 EQi Facets • Adaptability – Reality Testing – Flexibility – Problem Solving • NB. Reuven Bar-On • General Mood – Optimism – Happiness
- 8. The ability to respect and accept yourself Self-regard
- 9. “Knowing yourself is the beginning of all wisdom” Aristotle Emotional self-awareness
- 10. The ability to recognize your feelings, to differentiate between them, to know why you are feeling these feelings, and to recognize the impact your feelings have on others around you Emotional self-awareness
- 11. The ability to express feelings, beliefs and thoughts openly and stand up for personal rights Assertiveness
- 12. The ability to be self-directed and self-controlled in your thinking and actions Independence
- 13. The ability to recognize your potential capacities by becoming involved in pursuits that lead to a meaningful, rich and full life Self-actualization
- 14. The ability to demonstrate that you are a co- operative, contributing and constructive member of your social group Social responsibility
- 15. The ability to be aware of, to understand and to appreciate the feelings and thoughts of others Empathy
- 16. The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection Interpersonal relationships
- 17. The ability to assess the correspondence between what‟s expected and what objectively exists Reality testing
- 18. The ability to adjust your emotions, thoughts and behaviour to changing situations and conditions Flexibility
- 19. The ability to identify and define problems as well as to generate and implement potentially effective solutions Problem solving
- 20. The ability to withstand adverse events and stressful situations without developing physical or emotional symptoms by actively and positively coping with stress Stress tolerance
- 21. The ability to resist or delay an impulse, drive, or temptation to act Impulse control
- 22. The ability to feel satisfied with your life, to enjoy yourself and others and to have fun Happiness
- 23. The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity Optimism
- 24. Staff Developers and EQ! • What do you think are the five most important factors for developers/trainers? (star performers)
- 25. Staff Developers 1. Self-Regard 2. Interpersonal Relationships 3. Assertiveness 4. Self-Actualization 5. Happiness
- 26. “The greatest glory in living lies not in never falling, but in rising every time we fall” Nelson Mandela Resilience
- 27. Emotional Resilience • Emotional Resilience may be described as „the general capacity for flexible and resourceful adaptation to external and internal stressors‟ (Klohen, 1996). • Emotional Resilience refers to effective coping and adaptation when faced with hardship and adversity (Collins, 2008). • Emotional Resilience has been characterized by an ability to experience and „bounce back‟ from negative emotional experiences by adaptation, to check the changing demands of stressful experiences (Tugade and Fredrickson, 2004).
- 28. Four Key Components of Personal Resilience (Robertson Cooper, n.d.)
- 29. Exercise: building resilience • In pairs, consider the 15 Eqi facets and consider which are worth developing in order to improve your resilience?
- 30. Why do people have different levels of resilience? • The American Psychological Association (n.d) believes that a number of factors influence a person‟s level of resilience and might also explain why resilience levels differ from person to person. It cites the factors as: 1. Capacity to make realistic plans and to take steps to carry them out (self- actualization) 2. Holding a positive and optimistic view of oneself (optimism) 3. Having confidence in one‟s strengths and abilities (self-regard) 4. Possessing strong communication and problem solving skills (interpersonal relationship; problem-solving) 5. Capacity to manage strong feelings, emotions and impulses (emotional self- awareness; impulse control)
Notas do Editor
- SELF AND OTHERS
- Howard Gardner – multiple intelligences (1980s) Term “emotional intelligence” was formally coined by Mayer and Salovey in 1990 Daniel Goleman’s book was incredibly influential – although some say it’s unreadable!!!!Today’s session is based around the BarOn model for EQ explained in the orange book Introduce BarOn’s tool for measuring EQExplain the correlation between the book and the tool Mention the 15 EQ areas WHICH GENDER DO YOU THINK HAS THE HIGHEST EQ?
- AS WE GO THROUGH THESE, BE THINKING OF WHICH WILL HELP MOST IN BUILDING RESILIENCE Big impact on someone’s overall EQ Solid foundation on which to build (if someone has low self-regard, this can have knock-on effect on other areas)Age, gender, background, past experiences could all have an impact Gender split Split between body image and accepting ‘whole’ self
- Can you trace your feelings/emotions? Another key area – having high levels of self-awareness will help you in lots of others EQ areas e.g. if understand self, may find it easier to understand others too Split between understanding themselves and being able to express this, which has a clear link to assertiveness
- Strong link between assertiveness and self-regardIf very high assertiveness, would look at empathy and impulse control, too; if they were low, what might this behaviour look like? What might behaviour look like if someone had high levels of assertiveness with low levels of impulse control?
- High independence would indicate an individual who is happy to go their own way, even if other team members don’t agree What if we have lots of managers with high levels of independence?
- Ability to understand where you want to go in life – are you on the right path? Low SA could also be depression rather than lack of compass Possibly a national movement with the recession?
- Also related to team awareness and ability to work together
- Obama identified the empathy gap (see page x in workbook) Also, our Government has identified that there needs to be a greater emphasis on recruiting nurses with demonstrable empathic skills So we know it’s an important! Empathy often developed within families – needs to be nurtured in childhood in order to avoid problems later If someone had high levels of empathy and low levels of assertiveness, what might their behaviour look like?
- Manager who is taking people through change will need strong relationship skills POSSIBLE QUESTION – FOR A MANAGER WHO IS TAKING A TEAM THROUGH SIGNIFICANT CHANGE, WHICH EQ AREA WILL BE THE MOST USEFUL?
- Walking down the street
- Responding to change Someone may appear to be very flexible – but may actually be low in assertiveness!
- If you solve problems based on “gut” reaction, it is likely that problem solving won’t be one of your highest strengths
- Ability to cope Strong links to wellbeing
- Strongly linked to stress tolerance is impulse control - access to ‘pause’ button, highly desirable in a manager Has anyone been managed by someone with poor impulse control? How was that as an experience? What did that behaviour look like?Why isn’t impulse control given its due in the workplace? Indicator of poor impulse control - road rage Supermarkets
- Barometer – good link to what is going on and will be highly influenced by bereavements, divorce, etc.
- Importance of optimism - strong links between it and general wellbeing and longevity
- 1.50pm Refer to definitions in on page 11 of workbookKey words to pick up on: ‘recover’, ‘adjust’ and ‘toughness’ – so there’s something around bouncing back and adjusting to change Before I wrote this module, I asked you what you wanted me to cover and the work that kept coming up was a variation of ‘bouncebackability’!, which relates nicely to these key words Something to remember – we can all increase our levels of resilience. Throughout today, we’re talking about behaviours and skills that can be learned and developed
- Growing in emotional resilience requires that you work towards greater self-knowledge. It is important, for example, that you to learn to identify how you react in emotional situations. Becoming aware of how you react when stressed helps you gain better control over those reactions.In short, emotionally intelligent people intentionally use their thinking and behavior to guide their emotions rather than letting their emotions dictate their thinking and behavior. People who are highly emotionally intelligent tend to also be highly emotionally resilient. (Harry Mills, & Mark Dombeck)