YASH implemented SAP HCM at biotechnology company Elan to automate HR processes and provide self-service access to employees and managers. The 4-month implementation included time management, employee self-service, and manager self-service modules. It improved collaboration, aligned HR with business objectives, and increased productivity by eliminating paper-based tasks. Elan benefited from decreased costs, improved satisfaction and retention, and faster information sharing.

1. SAP® Human Capital Management (HCM)
Success Story @ YASH
Biotechnology Company Updates HCM Solution
for Improved Collaboration and Productivity
Four-Month Global Implementation
Transformed HR into a Strategic Service Center
Quick Facts
Industry: Biotechnology Objectives: Why YASH:
Geography: Ireland ▪▪ Automate and eliminate paper- ▪▪ Vast experience in successful
based HR processes enterprise capabilities
The Client: ▪▪ Optimize the time management of ▪▪ Extensive HCM implementations
employees and provide seamless expertise
Elan Corporation is a neuroscience- process execution ▪▪ Credibility as an SAP partner
based biotechnology company that ▪▪ Upgrade existing Intranet portal to
focuses on discovering, developing, include remote self-service access Benefits:
manufacturing, and marketing to employees and managers
advanced therapies in neurology, ▪▪ Better alignment between
Solution: departmental decisions and
autoimmune diseases, and severe
pain. With over 1600 employees strategic business objectives in
▪▪ SAP ERP Human Capital
worldwide, Elan’s primary emphasis areas of budgeting, recruitment,
Management (HCM) Enterprise
is studying cell trafficking to discover compensation, and cost
Portal solution with Employee Self
ways to provide disease-modifying management
Service (ESS) and Manager Self
therapies for autoimmune diseases ▪▪ Effectively leverage internal
Service (MSS) modules
such as rheumatoid arthritis, multiple processes in a reliable, scalable,
sclerosis, and inflammatory bowel Implementation Highlights: and cost-effective manner
disease; and in severe pain, research ▪▪ Improvement of internal
efforts focus on inflammatory and ▪▪ Time management functionality collaboration due to faster
neuropathic pain. allowed Elan to electronically information flow
record hours worked, attendance,
Challenges and Opportunities: and time sheet information
▪▪ ESS automated paper-based
▪▪ Employee errors must be marginal processes and routine tasks
due to high profile nature of the ▪▪ MSS allowed managers to check
company critical variances between budgets
▪▪ Company’s previous HCM and actual costs
implementation by another vendor ▪▪ YASH conducted extensive change
created numerous inefficiencies and management program entitled,
low user adoption “Train the Trainer,” to build
commitment and guide key users on
how to prepare and use manuals

2. Business Process Improvement Allow Employees to Focus on Innovation
As a global neuroscience-based biotechnology company, Elan must ensure optimal
employee performance to consistently achieve corporate objectives. Because of the
high profile and critical nature of the company, employee errors must be marginal and
productivity at its best.
They needed to improve business processes by effectively managing their human
capital and synchronizing communications across all channels. Because Elan supports
a geographically distributed workforce, they needed to consistently share service
offerings to expand their geographic reach in order to augment the following business
needs:
▪▪ To automate and eliminate paper-based HR processes
▪▪ To optimize the time management of employees and provide seamless process
execution
▪▪ To provide support and increase efficiency to employees in their daily operational
activities
▪▪ To create a multi-level authorization procedure that would increase dependency
on HR for report creation and absence approvals
▪▪ To upgrade the existing Intranet portal to include remote self-service access to
employees and managers
In order to improve their internal business processes and allow employees to focus
on medical breakthroughs, Elan needed a comprehensive Human Capital Management
(HCM) solution, for its ability to cultivate the skills of their workforce. Elan chose
YASH Technologies as a strategic partner based on their vast experience in successful
enterprise capabilities, extensive HCM implementations expertise, and credibility as
an SAP Gold Channel partner.
YASH Proactively Addressed Challenges to Ensure Successful Implementation
After another vendor implemented a previous HCM solution, the client found that
it created numerous inefficiencies, resulting in low user adoption. End-users were
reluctant to implement another HCM solution. Upon project initiation, YASH performed
a comprehensive assessment of Elan’s existing landscape and consulted with their
end-users and internal IT team about their concerns.
YASH proactively designed a detailed roadmap with Elan’s key team members that
defined all of the processes and steps, SAP HCM screens and data fields that would be
used, and specifications for interfaces and conversions. This ensured that users were
familiar with the SAP HCM application from the beginning and provided a smooth
knowledge transfer. Based on the proactive project planning, YASH proposed to Elan
that they implement SAP’s HCM’s Enterprise Portal solution with Employee Self-
Service (ESS) and Manager Self-Service (MSS) modules. This solution would deliver a
world of information and resources to the desktops of HR staff, empowering them to
provide employees with top-notch customer service, respond efficiently to employee
requests, and free up their time to focus on more strategic, service-oriented tasks.

3. “YASH’s successful YASH implemented the following SAP HCM functionalities to meet the vital needs of
implementation Elan:
of SAP HCM at our
company gave our ▪▪ Time Management and Personnel Administration components of ESS
employees more
▪▪ ESS module options:
flexibility, convenience,
and coverage to - View and maintain personal information
ensure consistent,
personalized service - Record work time based on project type
around the clock, and
- View benefit and payroll information provided by a third party vendor
has allowed greater
productivity to focus on ▪▪ MSS module options:
our primary business,
medical research.” - Approve work time data
- Manager,
- View their “reporting to” employees’ personal, attendance, and absence data
Elan Corporation
- Auto approval capabilities
- View various BW and R/3 reports
The Time Management functionality allowed Elan to electronically record hours
worked, attendance, and time sheet information. By involving the employees to a
greater degree, management could now review and approve work hours and coordinate
schedules more efficiently. The application eliminated potential errors, and ensured
synchronization across all points of employee contact.
Employee Self-Service automated paper-based processes and routine tasks and
enabled Elan’s employees to manage important life and work events on their own.
Available in multiple languages, self-service functions support more than 80 employee
activities– from employee search and benefits management to travel management and
procurement – in ways that improve productivity and efficiency by simplifying tasks,
reducing paperwork, and optimizing workflows.
Manager Self-Service gave managers an intuitive portal through which they could
accomplish their key tasks. They could make departmental decisions that align with
strategic business objectives in areas such as budgeting, recruitment, compensation,
and cost management; manage competencies; conduct recruiting and annual employee
reviews; and plan compensation and future staffing quotas. Managers could also
monitor travel expenses, track budget consumption per project, and check critical
variances between budget and actual costs. By leveraging analytical information and
flexible reporting options, managers could now plan, measure, and communicate the
effects of their strategies on overall business results.
An integral part of YASH’s methodology was to uncover issues and resolve them prior
to implementation with simulation testing. By utilizing an onsite-offshore model, YASH
was able to successfully address the challenge of incorporating routine production
changes seamlessly with minimal downtime. Because the power users at Elan were
unfamiliar with the Enterprise Portal functions, YASH initiated an extensive change
management program entitled, “Train the Trainer”, to build commitment and guide
key users on how to prepare and use manuals.

4. Elan Realized Increased Operational Efficiency with Comprehensive,
Integrated Solution
The comprehensive implementation provided the added-value the company needed to
thrive in an increasingly competitive environment. With SAP HCM, Elan realized both
financial and non-financial benefits:
▪▪ Decreased service costs, increased corporate margins and improved employee
retention rates due to HR staff working more productively
▪▪ Increased overall employee satisfaction, by actively involving them in business
processes
▪▪ Increased HR staff motivation and moral by automating tasks and allowing them to
focus on strategic, mission-critical information
▪▪ Reduced error sources, routes, and paper consumption
▪▪ Increased employee productivity and enhanced internal collaboration due to faster
information flow.
▪▪ Provided easier access to information for employees and managers with self-service
functionality
▪▪ Managers were able to make effective departmental decisions that align with
strategic business objectives in budgeting, recruitment, compensation, and cost
management areas
About YASH Technologies
YASH Technologies focuses on customer success. As a leading technology services and
outsourcing partner for medium and large global customers, we leverage technology
and our flexible delivery models to drive performance and business value throughout
a customer’s enterprise. YASH’s comprehensive service approach incorporates a
holistic view of our customers that extends beyond delivery. This approach integrates
enterprise solutions and services, proprietary best practice offerings, strategic
application and maintenance outsourcing, as well as consulting and integration
services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with
U.S. and India headquarters and regional sales and development offices spread across
three continents. YASH is also part of a select group of companies that are SAP -
certified global providers of application management services.
For more information, please visit www.yash.com or email info@yash.com
YS-HCM-Biotech183-0811
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