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Mobile Optimisation
for Email
• Head of Email – tmw
• IAB Email Council Member
Stay in contact (twitter):
@hickling
@tmwagency
about me/
Ryan Hickling
our work /
our clients
• Current state of email on mobile
• What marketers should be doing right now
• The basics of responsive design for email
intro/
what to expect
the current state/
stats
Depending on sector & other factors up to 50% of your list are opening emails on
mobile devices right now.
• Smartphone / Feature phone adoption
64%/36% as of Dec 2012 - comScore
• Smartphone email usage
43% almost every day - comScore
• Email was the #1 most used mobile activity in 2012 - Ofcom
the current state/
stats
Mobile purchasing decisions are most influenced by Emails from companies
(71%) only surpassed by the influence of Friends (87%). – Adobe “2013 Digital Publishing
Report: Retail Apps & Buying Habits”
57% of smartphone and tablet owners checked email while watching a TV program. 59% during
commercials Nielssen – “State of the Media” (2011)
41.09% of emails are opened on a mobile operating system or device. – Knotice (2013)
the current state/
stats
• Monitor mobile device open rates
• Check mobile interaction
• Review customer journey
• Define KPIs
Mobile first!
what you should do/
check user base
what you should do/
options
• Do nothing
• Fluid layouts
• Responsive design
• Content display based on screen size
• Only one version
responsive email/
what & why?
responsive email/
a few of the benefits
• Image & Copy Resize
• Separate styling
• Control of CTA position
• No need to zoom
• Removal of horizontal scrolling
• Hide un-needed copy
• Mobile specific content
responsive email/
considerations
• Design
• Development
• QA
• Device support
responsive email/
examples
responsive email/
examples
Actively increases
sales of the target
group
responsive email/
examples
mobile first/
optimisation
• Forces concentration on objectives
• Design & copy improvements
• Removal of clutter
sources & further reading/
• comScore Mobilens 3 month avg end Dec 12 (UK)
• Ofcom Communications Market Report 2012
• Litmus – emailclientmarketshare.com
• http://www.emailmonday.com/mobile-email-usage-statistics
sitecore/
digital marketing system
• Device type reporting
• Advanced personalisation
• Triggered campaigns / Lifecycle Engagement
• Testing & Optimization
End

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Mobile Optimisation for Email

  • 1.
  • 3. • Head of Email – tmw • IAB Email Council Member Stay in contact (twitter): @hickling @tmwagency about me/ Ryan Hickling
  • 4. our work / our clients
  • 5. • Current state of email on mobile • What marketers should be doing right now • The basics of responsive design for email intro/ what to expect
  • 6. the current state/ stats Depending on sector & other factors up to 50% of your list are opening emails on mobile devices right now. • Smartphone / Feature phone adoption 64%/36% as of Dec 2012 - comScore • Smartphone email usage 43% almost every day - comScore • Email was the #1 most used mobile activity in 2012 - Ofcom
  • 8. Mobile purchasing decisions are most influenced by Emails from companies (71%) only surpassed by the influence of Friends (87%). – Adobe “2013 Digital Publishing Report: Retail Apps & Buying Habits” 57% of smartphone and tablet owners checked email while watching a TV program. 59% during commercials Nielssen – “State of the Media” (2011) 41.09% of emails are opened on a mobile operating system or device. – Knotice (2013) the current state/ stats
  • 9. • Monitor mobile device open rates • Check mobile interaction • Review customer journey • Define KPIs Mobile first! what you should do/ check user base
  • 10. what you should do/ options • Do nothing • Fluid layouts • Responsive design
  • 11. • Content display based on screen size • Only one version responsive email/ what & why?
  • 12. responsive email/ a few of the benefits • Image & Copy Resize • Separate styling • Control of CTA position • No need to zoom • Removal of horizontal scrolling • Hide un-needed copy • Mobile specific content
  • 13. responsive email/ considerations • Design • Development • QA • Device support
  • 17. mobile first/ optimisation • Forces concentration on objectives • Design & copy improvements • Removal of clutter
  • 18. sources & further reading/ • comScore Mobilens 3 month avg end Dec 12 (UK) • Ofcom Communications Market Report 2012 • Litmus – emailclientmarketshare.com • http://www.emailmonday.com/mobile-email-usage-statistics
  • 19. sitecore/ digital marketing system • Device type reporting • Advanced personalisation • Triggered campaigns / Lifecycle Engagement • Testing & Optimization End