1. An Overview of LAX Airport’s Airport
Modernisation Plan: Implementing
Technological Advances & Improving
Safety
Dominic Nessi
Deputy Director & CIO
Los Angeles World Airports

2. IMPLEMENTING
TECHNOLOGY TO IMPROVE
OPERATIONAL READINESS
AND IMPROVE SAFETY
LOS ANGELES
INTERNATIONAL AIRPORT
Dominic Nessi
Deputy Executive Director and CIO
Los Angeles World Airports (LAWA)
Airport
IT&T
2013
Copenhagen
Denmark

3. PRESENTATION OUTLINE
INTRODUCTION TO LAX
LAX MANAGEMENT CHALLENGE
AIRPORT RESOURCE COORDINATION CENTER
DEVELOPMENT CHALLENGE
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GOING MOBILE

4. LOS ANGELES WORLD AIRPORTS
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“The Sights and Sounds of LAX”

5. LOS ANGELES WORLD AIRPORTS
Owns & operates 3 airports LAX, ONT, VNY
LAX 6th busiest airport in the world, 3rd in US
Van Nuys busiest general aviation airport in the world
LAX - World’s busiest origin and destination airport
LAX served 61 million passengers in 2011
11th busiest cargo airport in the world
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6. LOS ANGELES WORLD AIRPORTS
Nine terminal buildings – 150 gates – four runways
1500 takeoffs/landings a day (1 per minute)
80 airlines – 20 cargo carriers
59,000 employees work at LAX – 408,000 jobs attributed to LAX
Over 350,000 passengers, visitors and employees each day
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7. LOS ANGELES WORLD AIRPORTS
24/7 working environment – the airport never sleeps
254 concessionaires, tenants and support services
In the midst of a $4b capital improvement program
Bradley International Terminal expansion over 2m sq feet
LAX contributes $61b to the economy each year
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8. LOS ANGELES WORLD AIRPORTS
8 Federal agencies – FAA, CBP, TSA, DOA, SS, FBI, DHS, Coast Guard
LAX - Number one terrorist target on the West Coast according to the FBI
Largest US Airport police force – over 1,000 officers
1,000 controlled doors and close to 3,000 camera views
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9. BUSINESS CHALLENGE FOR LAX
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No Central Operations or Communication Center
No Emergency Operations Center
Key units in siloed locations in different buildings across
airport grounds
• Operations
• Facilities
• Police
• Information Technology
Sporadic communications - just telephones and e-mail
Stand-alone, non-integrated systems

10. LAWA EXECUTIVE MANDATE
Mission - Rehabilitate the terminals and infrastructure to make
LAX a first-rate facility, while still operating the airport
Culture/Organizational change - various groups must work
together better
Airport Management tasked with:
Fast track building LAX centralized coordination center
Eliminate “silos” across the organization
SOPs
Select and Update Technologies
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11. AIRPORT RESPONSE COORDINATION CENTER (ARCC)
Centralizes and integrates people,
processes, technology
Core technology: Situational
Awareness Management System
(SAMS)
Improve day-to-day operational
efficiency & crisis management
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Int’l recognized best practice

12. PROJECT GOALS
Day-to-Day and Incident Management
Physically co-locate main stakeholders
• Police, Operations, Facilities and Information Technology
Enhance situational awareness
Continual scanning
Timely response
Increase operational efficiencies
Faster recovery to normal ops
Create accountability/solid documentation
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Improve customer service to:
• passengers, airlines, tenants, concessionaires, service providers, public

13. ARCC DESIGN AND CONSTRUCTION
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Raised floor system
Command Center
Video walls
Use rapid devolvement
methodology
 Key user involvement for
buy-in

14. ARCC RAPID DEVELOPMENT APPROACH
Translate CONOPS into Standard
Operating Procedures focused on Day
One requirements:
• Facilitated sessions across
functional groups
• Learn from other airports
• Adapt SOPs to LAX environment
• Understand integrated information
needs
• Rank and select new enabling
technologies
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• Configure and integrate old and new
systems to support SOPs

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16. THE NEW ARCC TECHNOLOGY PLATFORM
A nexus of information across Operations, Police, Fire,
Facilities Maintenance and external LAWA agencies:
• One number to call
• Timely notifications
• Ability to document
response
• Employee’s ability to
follow SOPs
• Ability to track/audit
customer satisfaction
• Integrated actionable information

17. NEXT PHASE - EXTENDING THE ARCC INTO THE FIELD
EGIS Map-based display of all
incidents, providing a single
mobile situational awareness tool
combining all airport operations
incidents
Uses
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• Crisis – Field Incident
Reporting
• Day to day ops – Part 139 field
& terminal inspection
• Public Safety

18. HARDWARE/SOFTWARE APPROACH
Integration of the following:
• Mobile Device (iPad)
• Situational Awareness Management Software
• Geographic Information System (GIS)
• LAWA Legacy Systems
• New LAWA Systems - Maximo
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19. MANAGING TERMINAL REPAIRS
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• Facility managers will be able to review completed repairs for quality assurance
• Determining repairs adjacent to one another which could cause passenger
flow issues

20. Entering repair information from the field allows staff to be more productive and
the data to be real-time
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MANAGING TERMINAL REPAIRS

21. MANAGING WORK ORDERS
MANAGING WORK ORDERS
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• Scheduling maintenance personnel
• Monitoring work order status and completion

22. MANAGING WORK ORDERS
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Pinpoint repair activities at a glance

23. ENTERING WORK ORDERS IN THE FIELD
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• Enter completion or commentary information while on the job
• Provide running commentary on ancillary issues
• Document repairs for future work orders

24. • Operations staff on the airfield entering potential NOTAMs
• Operations staff in the terminals identifying passenger safety and
convenience issues
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ENTERING DATA FROM THE TERMINALS OR AIRFIELD

25. UTILITY MANAGEMENT
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• Managing unplanned utility outages
• Managing planned electrical shutdowns

26. ELECTRICAL OUTAGES, DISRUPTIONS
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Allows personnel to see exact locations of outages and nearby patch panels,
fuse boxes, electrical closets

27. FOCUSING ON THE EXACT LOCATION
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Provides electricians with significant information on the extent of the outage

28. CLOSED CIRCUIT TV VIEWING
SECURITY VIEWS
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Allows for force multiplier by giving airport police the ability to choose camera
views based on geography

29. SECURITY OFFICER VIEW
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Responding police get the same view as the dispatch and the ARCC

30. • With an average of 300 door breaches a day, greater situational awareness
allows airport police to clear incidences much quicker
• With the accompanying camera view, police can determine the cause of the
breach
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PHYSICAL ACCESS CONTROL MONITORING

31. PERIMETER INTRUSION DETECTION
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Provides a force multiplier on long fence lines

32. PROVIDING SITUATIONAL AWARENESS TO POLICE
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Responding police get better situational awareness of the possible intrusion

33. POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
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Mobile devices extend situational awareness to the field
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Airport Police get instantaneous visual images of breaches
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Airport can close an incident more quickly – especially breaches
which can shut-down a terminal causing serious inconvenience
to the traveling public
Terminal managers walking the terminals can instantly report
issues and get quicker correction
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34. POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
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More proactive to serious maintenance issues
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The end of LAWA “silos”
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Improved safety for aircraft
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Drives additional innovation
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Realizes new efficiencies not previously envisioned
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Supports the team approach to both everyday operations and
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emergency management

35. Thank You for Allowing Los Angeles World
Airports to Participate in your Conference and
We Hope to See You in Our Airport Soon!!