1. ROXANNE PEPUGAL
Sharjah,United Arab Emirates
Mobile#:050 218 2785 /052 708 3877
Email ad: roxannepepugal@gmail.com
Objective:
Searching for an excellent opportunity to work in a positive, fun environment where my experience and
skills gain profit to the company.
Employment Highlight:
Payless Car Rental-DUBAI, AIRPORT (Terminal 1) & Al Bustan Rotana Hotel, Dubai-UAE
Job title: Rent A Car Agent /Customer Service Representative August 09, 2015- Present
 Primary job duties include greeting customers, answering and receiving telephone calls,
processing rentals and selling optional services, responding to customer questions and
complaints, resolving overdue rentals, communicating with shuttle drivers for customer pick-ups
and servicing vehicles for customer rentals.
 To offer world-class customer service.
 Dealt with customer enquiries about the availability and cost of vehicles.
 Maintained and updated rental agreement files; contacted and notified customers of overdue
rental vehicles and processed rental extensions.
 Reviewed and submitted various reports to supervisor.
 Collected money and credit card transaction in counter, retrieved amount of money accumulated
during shift, completed deposit slip and placed money in safe
HUMANATIC crowd sourced solution for call categorization that filters, sorts, and tags calls for new
business opportunities.
Job title: online Call reviewer (home base job) November2014-Present
 Review leads and identify those that represent an opportunity for new business.
 Identify and Tag the right answers to the callers inquires
 Filters the calls to find the calls that are extra important and delivers them for listening and optimization.
 Reviews calls mostly on car Dealership in the United States of America. Ex Dealer Request Outcome,
Dealer Appointment outcome, Handled by etc.
Avis UAE Rent a Car-DUBAI, AIRPORT (Terminal 3)-UAE
Job title: Rent a Car Agent/Cashier December 21, 2010-May 2013
 Primary job duties include greeting customers, answering and receiving telephone calls, processing rentals
and selling optional services, responding to customer questions and complaints, resolving overdue rentals,
communicating with shuttle drivers for customer pick-ups and servicing vehicles for customer rentals.
 To offer world-class customer service.
 Dealt with customer enquiries about the availability and cost of vehicles.
 Maintained and updated rental agreement files; contacted and notified customers of overdue rental vehicles
and processed rental extensions.
 Reviewed and submitted various reports to supervisor.
 Collected money in counter drawers, retrieved amount of money accumulated during shift, completed
deposit slip and placed money in safe.
 Ensured that counter was stocked with appropriate supplies to provide smooth and effective counter
service.
 Maintained cleanliness of rental office area and performed associated custodial duties.
 Skilled in operating car reservation software (CARPRO system).
 Determined customer needs by making use of company approved sales and service techniques.
 Prepared all rentals and return documents accurately and completely.

2.  Assisted all customers with directions, maps, appropriate service information, etc.
 Reviewed rental parameters with all customers to ensure complete understanding of rates and service
charges.
 Provided ongoing service and sales support.
Global Link Communication “Radioshack-Telefonika”- UAE
Job title: Sales Clerk/Cashier/Customer Service Representative
3yrs experience in UAE-December 2006-November2009
 Assist different customers (nationalities) that will provide all the help that the company can give
and give information about the items
 Maximize and utilize properly the time spend inside the showroom
 Handle cash (cashier) ,credit card and debit card machines transactions & tally the sales for the
day correctly and accurately
 Handles a;; computers, notebook PC’s and accessories section as well as all mobile section and
Camera section for merchandising ,inventory, stock replenishment/ re-ordering and
selling;electronicsacccessories as well as selling and activating of du and etisalat sim card
 Responsible for receiving stocks and transferring-in and out to other showroom and warehouse
 Answer telephone calls regarding customer complaints and answering questions about the
 Ensure that products on display are in place, tidy, clean and attractive to the customers
 Stock replenishment according to provided number of products-replace sold items according to
sales report given by his/her manager
 recommend and advice of other available products (UPSELL)
 Keep up to date with the latest releases products by the company
Toshiba Information Equipment Philippines
Job Title: Operator/ Encoder May2006-Nov2006
 Encode the output products HDD units (hard disk drive) using the machines and other programs
provided by the company
 Accomplish monitoring forms and check sheet
 Updates and maintains an organized files and records.
 Make an inventory in order to determine the variance of stocks and report to the concern personnel
 Developed and maintained product knowledge
 Updates and maintains an organized files and records
Ace Hardware-Philippines
Job Title: sales Clerk April 2004-September 2004
 Check the availability of the products
 Ensures that the customer’s product requirement was met
 Maintains orderliness and cleanliness of the items and designated area
 Assist and determine the customer’s need and offer the items which the company have
 Verify stocks daily and place order with the Shop Supervisor for the required quantity of
products/brands to ensure that minimum stocks are maintained at all times
 Merchandise products in the store shelves to ensure maximum visibility and exposure to the
product/brand
Educational Background:
College: B.S. Information Technology -3rd
yr under graduate
Skills:
 Experienced and have knowledge in sales marketing, customer service and retail sales
 Computer literate (Ms Word, Excel, PowerPoint & Internet)
 Proven ability to reach a targeted goal and can work with minimum supervision
 Experienced in handling all kinds of operating system(2003/XP/Vista)
 Experienced in handling Oracle Database,SQL Server 2000,Microsoft Retail
Management System (MRSM), NAVISION Software and CarPro System
Key strength:
 Service oriented and can get along easily with different races that can speak and understand

3. English.
 Courteous, well-mannered, responsible, self driven and can work under pressure.
 Can perform numerical calculations w/ accuracy and needs little direction to complete assigned
task.
Personal Data:
Dad
Date of Birth : March 27, 1982
Age : 34
Civil Status : Married
Visa Status : Visit Visa