1. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 1
Specialties: Business and System Analysis, Project Management, Application Design, Application and
Enterprise Testing, Development and Implementation (Banking and Finance, Telecommunications,
Government)
Profile Summary
Rosselle is a Certified Scrum Master© who has accumulated more than 19 years of extensive work experience in the
fields of Information Technology, government and banking and finance. Specifically, she gained expertise in
telecommunications, commercial banking operations (e.g. accounts management and credit card systems), and
government systems development, enhancement, end-to-end testing and full implementation using various technical
applications/tools and standards (like CMMI, ISO, Sarbanes-Oxley and British Standards). For the past 15 years, her
primary focus has been on system analysis and design and project management, specifically in the areas of front end
and middleware systematics using applicable methodologies (waterfall, Agile, RAD, scrum, etc.).
Core Competencies
 Acquired proficiency on wireless telecommunications business, commercial banking operations (e.g. credit
card systems running on cross platforms – mainframe, web-based services/applications, and integrated voice
response systems) and associated business processes and standards/practices.
 Project conceptualization
 Requirements definition
 Project management in cross-cultural environments with demonstrated ability to handle large and complex
requirements
 Project costing/t-shirt sizing and resource allocation
 Change management with focus on business process improvements
 Applied expertise in UX (user experience) conceptualization and design (through wireframes, screen
mockups, etc.)
 Hands on experience on software development life cycle (e.g. waterfall, agile, RAD, scrum)
 Applied expertise in test planning, execution and defects management (using tools like JIRA, Quality Center,
Rally).
 Demonstrated expertise in technical documentation (using Confluence, JIRA, Sharepoint, Enterprise
Architect, BluePrint, Clarity, MS Project, Visio, Use Cases, User Stories, etc.) and business presentations
(using MS Powerpoint, Adobe Acrobat and real-time meeting tools like WebEx MeetMeNow, Adobe Connect
Breeze and Microsoft Livemeeting)
 Applied knowledge in writing complex programs and/or detailed designs for enterprise n-tier applications
 Highly flexible in supporting projects across multiple time zones with effective and efficient administrative skills
 Resourceful, dynamic, analytical and can work with minimum to no supervision at all.
Relevant Job Experience (past 15 years only)
March 19, 2012 to Present T-Mobile, USA Inc.
1 Ravinia Drive, Suite 1000
Atlanta, Georgia 30346
JOB ASSIGNMENT Senior Systems Analyst
Digital Product Transformation, Technology Product Transfer
Tasks/Responsibilities:
1. Participate in project conceptualization, requirements elicitation, definition, clarification and project scoping.
2. Facilitate design sessions with impacted groups and/or applications for all assigned projects and send
accompanying meeting notes as reference of discussions.
3. Provide UX functional design guidance to User Experience Design Team and approve final wireframes.
4. Deliver design documents for assigned projects (Functional Specification and Detailed Design Documents) and
communicate the same to stakeholders including development, quality assurance testing, technical delivery and
customer experience teams.
5. Evaluate team-owned application for project impacts based on inputs from business requirements document, other
systems’ functional specification documents, high-level system designs and/or architecture specification
document.
6. Assess project complexity, sizing and cost.

2. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 2
7. Provide project support from analysis phase up to post-implementation.
8. Manage and triage defects for assigned projects and address production remedy tickets raised against team-
owned application.
9. Communicate design status for assigned projects to project management (including business stakeholders).
10. Assess change requests for any impacts to team-owned application.
11. Serve as Lead for projects requiring senior team member expertise.
12. Mentor new team members.
December 11, 2006 – October 31, 2011 ACCENTURE, INC.
Manila: Cybergate 2, Pioneer St.
Mandaluyong City, Philippines
United States: 18850 North 56th
St.
American Desert Ridge, Phoenix 85054
Arizona, USA
JOB ASSIGNMENT Team Lead/Business Systems Analyst (BSA)
American Express Project – Triumph System
(Across USA, UK, Canada, Latin America, India and Philippines)
Client: American Express
Project: Develop and Implement Grandfathering in Triumph (DIGIT) and DIGIT Extension (DEX)
Project Size: 2 Project Managers, 3 Systems Architects, 3 Business Systems Analyts (2 Onshore, 1 Offshore),
approx. 20 Application Architects, approx. 60 designers, developers and testers
Role: Offshore Business Systems Analyst – based in Manila (Aug. 2010 – Oct. 2011)
DIGIT (Develop and Implement Grandfathering in Triumph) was the biggest multi-million dollar initiative in
AMEX aimed at changing customer experience that was set to be completed in 2013.
DEX, on the other hand, is the extension of DIGIT which primarily covers impacts to online servicing and
statementing brought about by the new infrastructure that is being developed out of DIGIT.
Tasks/Responsibilities as Offshore Business Systems Analyst:
1. Maintains accurate technical documentation (i.e. methods of change, test approach, risks and issues log,
application requirements document) from analyze to high-level design phase (which is the current phase
of the project) with strict compliance to SOX Audit standards.
2. Facilitates technical and administrative meetings across multiple time zones.
3. Ensures that project tasks are properly executed and deliverables met business expectation.
4. Ensures that all issues are immediately and properly addressed by the correct people.
5. Ensures immediate alignment with all stakeholders on all project concerns.
6. Manages communications between front-end and development teams.
7. Ensures timely delivery of project hand-off on a daily basis (sending status reports, document updates,
etc. for onshore reference).
8. Assists offshore project manager in project planning and managing resourcing issues.
Client: American Express
Project: [COMPLETED] Unfair, Deceptive Act and Practices (UDAP) – Product Transfer Infrastructure Phases
1 and 2
Project Size: 1 Project Manager, 1 Systems Architect, 1 BSA (covering for both onshore and offshore tasks),
approx. 10 Application Architects, approx. 30 designers, developers and testers
Role: Business Systems Analyst – based in Phoenix, AZ (Feb. 2009 – Jul. 2010)
This project was part of American Express’ compliance to Federal Trade Commission Act more known as
UDAP (Unfair, Deceptive Acts and Practices). It was a multi-million dollar project under the UDAP umbrella
(a series of projects created to make AMEX fully compliant to UDAP Law) which built the infrastructure called
Product Transfer Process Component (PTPC) aimed to meet the following needs across all business areas:
Risk Decisioning for all Product Transfers: All transfer requested will go through the current decisioning
logic to determine if it is best to approve the product transfer request.

3. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 3
Consistent Channel Experience for Product Transfer: A Customer would have the same experience,
features and services available during a transfer regardless if they respond by mail, by phone or online.
Clear Disclosure of Change in Terms: Providing both written and verbal communication to the Customer
as to how their pricing would be changing as a result of the product transfer.
Tasks/Responsibilities as sole Business Systems Analyst (no onshore counterpart):
1. Maintained accurate technical documentation (i.e. methods of change, test approach, risks and issues
log, application requirements document) all throughout project life cycle with strict compliance to SOX
Audit standards.
2. Facilitated technical and administrative meetings with all impacted applications and interfaces across
multiple time zones.
3. Ensured that project tasks are properly executed and deliverables met business expectation.
4. Ensured that all issues are immediately and properly addressed by the correct people.
5. Ensured immediate alignment with all stakeholders on all project concerns.
6. Managed communications between front-end and development teams
7. Coordinated with interfaces with regard to cross-platform changes that entail downstream and upstream
impacts.
8. Acted as one of the UDAP umbrella Release BSAs leading testing and administering defect
management
9. Assisted on the creation and review of test plans and execution checklists.
10. Participated in implementation planning
11. Supported actual implementation and post-install validations.
Client: American Express
Project: Triumph Test Only Projects
Project Size: 1 Project Manager, 1 Business Systems Analyst also acting as Systems, approx. 2 to 4
Application Architects and 4 to 8 testers per test only project
Role: Business Systems Analyst also acting as Systems Architect – based in Manila (Dec. 2006 – Jan. 2009)
Rosselle supported multiple concurrent ‘test only’ projects providing functional support, managing issue
resolution and creating test data tailor-fit for various interfaces within AMEX that engaged Triumph as their
primary testing source.
As Business Systems Analyst for the platform, Rosselle analyzed business requirements and test
specifications cross-referencing the business needs for use in determining the appropriate sizing needed to
fund these test only requests. She was actively involved in all testing discussions, from planning down to data
setup and execution. She acted as primary contact person for all testing issues and concerns assigned to
Triumph for resolution. Rosselle was responsible for ensuring that post-analyze sizings were accurate based
on the scope, timelines and complexity of required testing to be supported by the Triumph team.
During the course of the project life cycle, Rosselle ensured that all deliverables (like Requirements Report,
Test Approach or T910, analyze entry and exit criteria) were signed off accordingly
Past Job Experiences (July 2001 – December 2006)
July 9, 2001 – December 4, 2006 INTELLECTUAL PROPERTY PHILIPPINES (IPPhil)
Department of Trade and Industry
Office of the President, Republic of the Philippines
351 IPO Bldg., Sen. Gil Puyat Avenue
Makati City, Metro Manila, Philippines 1200
JOB ASSIGNMENT Information Systems Analyst

4. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 4
Job Description:
 Takes charge of planning, systems analysis and designing and all matters related to current and future
computer information system projects of this government agency
 Conducts feasibility studies, including surveys if necessary, as part of the planning process in search of
information system (IS)-based solutions to IPO’s business problems, or innovations even if current systems
pose no overt problems, taking into account budgetary, technical and organizational considerations with
highlights on the projects’ benefits, costs, and risks.
 Takes charge of preparing a project plan and proposal of the most feasible proposed system as an IS-based
solution to an operational or business process problem, specifying its objectives and purposes that support
IPO’s organizational goals, overall systems design set-up, timetable, costing and the like.
 Acts, through designation by the superior, as team leader/member or committee member/chairman, of projects
in which the key participants are the end-user representatives, management, and technical staff.
 Takes the responsibility of preparing and recommending to management any agreement, verbal or
understanding that the project concerned is the most technically and organizationally feasible, and that the
proposed system’s purposes and goals support the IPO’s organizational vision and mission.
 Takes charge of the detailed requirement analysis or software plan which produces a user-oriented description
of the capabilities and features (e.g. data input and retrieval screens, major reports and calculations) of the
proposed system in a document format called external specification.
 Coordinates with programmers regarding the system’s technical blueprint/details such as database structure,
programs inputs and outputs, modules and subprograms, etc.
Projects Handled
 IPCDL (Intellectual Property Cases Digital Library)
June, 2003 – December 4, 2006
Developed the initial application for database build-up of the country’s intellectual property cases, complaints,
charges and IP enforcement actions; designed and managed the development of its web application where all
participating agencies/government institutions namely the National Bureau of Investigation, Philippine National
Police, Bureau of Customs, Optical Media Board, Department of Justice, IP Courts, IPPhil, Court of Appeals
and Supreme Court will be given access to input/update their respective IP cases/actions. This system now
allows the public to view and generate reports of all IP cases in the country, including each case’s
status/historical documentations.
 IPDL-PATENTS (Industrial Property Digital Library for Patents)
December, 2001 – December 4, 2006
Developed an interface system called Granted Patents Encoding Module, the first phase of IPDL-Patents
Project which initiated the database build-up of searchable patent documents designed to be accessible via
IPPhil website; provided technical support to all participants of the IPDL-Patents Database Updating Project;
acted as part of the system analysis and design team for the final phase of the project involving development
of a web application to publish all Philippine patents and patent applications online.
 PACSYS (Patents Administration Computerized System)
July, 2001 – December 4, 2006
Assisted on the automation of IPPhil’s patent administration system from filing to post grant setting; handled
system enhancement activities parallel to implementation; created the PACSYS Patch Module for patent
specifications, claims and abstract documents and implemented the same, in compliance with the
organization’s E-Gazette and IPDL-Patents systems’ requirements.
 ILS (Integrated Library System)
April, 2004 – February, 2005

5. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 5
Took charge of the system’s general user specification requirements and system analysis for customization
process.
 INTERACTIVE IPO WEBSITE (ISI-WEB)
July, 2002 – December, 2004
Participated in the enhancement of IPPhil’s website, both physical layout and its contents.
Technical Documentations
 ISO 9001:2000 Institutionalization Project
August – December, 2004
Member of IPPhil’s ISO Patents Team; took charge of ICT support services and related processes identification;
involved in drafting quality manual, operating procedures, work instructions, forms, labels, and tags.
 ISSP (Information Systems Strategic Plan) for 2005-2009
May – December, 2004
Acted as a member of the team which drafted IPPhil’s Information Systems Strategic Plan for 2005-2009; took
charge of all ICT acquisition inventory reports, ICT organizational training assessment and the IS development
and investment plan (budgetary requirements and ICT acquisition projections).
 Korean Intellectual Property Office (KIPO) Technical Assessment of IPPhil
September, 2002
Provided a documentation for KIPO’s survey on IPPhil’s Information Technology level which served as a major
reference material for the KIPO’s Consultative Project on mapping out IPPhil’s 2005-2009 Information Systems
Strategic Plan.
 ASEAN-Australian Development Cooperation Program (AADCP)
September – October, 2002
Prepared a research proposal with topic on curbing out software piracy in the ASEAN region. This served as
one of IPPhil’s official research proposals to the Regional Economic Facility of the AADCP.
November 16, 1999 – June 30, 2001 LAND BANK OF THE PHILIPPINES
319 Sen. Gil Puyat Avenue Extension
Makati City, Metro Manila, Philippines 1200
JOB ASSIGNMENT Administrative Services Officer
Job Description:
 Handles Health Maintenance Organization (HMO) Program, including the development of its computer
information system and maintenance
 Administers all HMO-related cases for top management’s information and system updating
 Developed and manages application for managing medical records of all Land Bank employees
 Provides immediate assistance to all branches concerning HMO-related and medical encashment issues
 Validates all medical insurance billings for payout
 Studies/evaluates all HMO proposals for presentation to the top management.

6. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 6
July 21, 1997 to November 15, 1999 LAND BANK OF THE PHILIPPINE
319 Sen. Gil Puyat Avenue Extension
Makati City, Metro Manila, Philippines
JOB ASSIGNMENT New Accounts Officer/Bank Teller/Interim Bookkeeper
Job Description:
 Enters all branch document on-line via Land Bank’s integrated financial system run through VSE/ESA
operating system
 Balances daily branch transactions and enters the same in the field unit general ledger (FUGL) system
 Prepares daily and other periodic reports such as daily/weekly trial balance, monthly/quarterly/annual
statement of income and expense, annual consolidated income and expense, reports on loans and overseas
bank check clearing, remittance summaries for Social Security System, PhilHealth, NHMFC and Bureau of
Internal Revenue payments)
 Provides technical assistance in the troubleshooting of off-line consumer terminals and/or branch’s file server
 Handles on-line payroll transmissions
 Accepts deposits/withdrawals/payments made over-the-counter
 Acts as executive assistant to the branch manager
Education
Baliuag University (Bulacan, Philippines)
Bachelor of Science in Computer Science (Magna cum Laude)
Skills
Accounts Management (Commercial Banking)
Advanced Functional Testing
Application Design and Architecture
Application Programming and Development
Bookkeeping (for Banks and Government)
Cash Management
Client/Server Architecture
Capability Maturity Model Integration (CMMI)
Commercial Banking
Communications Management
Credit Card System
Data Modeling – Normalized/Relational
Data Modeling – Object Oriented
Database Administration
Database Backup/Recovery
Database Conversion/Migration
Database Development
Information Systems Strategic Planning (ISSP)
Mainframe Application Development (COBOL)
Project Management
Project Monitoring and Control
Project Planning
Quality Management (using HP Mercury Quality Center, Rally)
Risk Management
Service Level Agreement (SLA) Management
Scope Management
Software Quality Assurance
Test Strategy/Test Architecture
Test Data Management
Test Environment Management
Test Execution

7. ROSSELLE V. ARN AIZ -CRUZ
Mobile No.: 1-404-786-1227
E-mail: rosselle.arnaiz@gmail.com
Page 7
Test Management
Test Planning
Time Management
Technical Writing
Personal References
1. Dan Mo
Senior Partner Delivery Manager, Technology Product Development
T-Mobile USA, Inc.
O: 425-383-7037 / M: 425-890-2688
2. Kevin Patel
Senior Manager, EIT ITSO National Retail
T-Mobile USA Inc.
O: 678-690-4526 / M: 678-860-7767
3. Carlito A. Reyes
Former Division Chief, Management Information System
Intellectual Property Philippines
H: 818-502-9262 / M: 323-803-3944
4. Stacy Gelina
Strategic Management Capabilities Director
American Express (New York, NY)
O: 212-640-6397
5. Tara Muldner
Project Manager/Former Lead Business Systems Analyst
American Express (Phoenix, AZ)
O: 602-576-9434
6. Lisa Garcia
Lead Business Systems Analyst
American Express (Fort Lauderdale, FL)
M: 954-296-1337