20090203 Rsm Consultants In Real Life

Consultancy in real life RSM Rotterdam, 3 February 2009 Mr. Drs A.M. Aelmans MBScA

Real life according to consultants Where are we now and where are we going to? ,[object Object],© 2009 Capgemini – All rights reserved consultants in real life S 1 S 2 B Current Situation Desired Result Benefits

So, where are we now? © 2009 Capgemini – All rights reserved consultants in real life Current Situations (S1) “ Don’t know if we should change” “ Know we need to change, but don’t know how” “ Know we need to change and know how, but lack time/resources to do so” Lack Insight Have Insight Have Plan

Alice lacks insight but she will find out where she is... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life You need to know what is going on and who is in the game. "But I don't want to go among mad people," Alice remarked. "Oh, you can't help that," said the Cat: "we're all mad here. I'm mad. You're mad.“ "How do you know I'm mad?" said Alice. "You must be," said the Cat, "or you wouldn't have come here.”

Are you 100% sure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life If you don’t understand the why, you can’t do the job.

Known consultant pit falls while gaining insight ,[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life ,[object Object]

Consultants know where we are going to…. © 2009 Capgemini – All rights reserved consultants in real life “ Know we need to change, but don’t know how” “ Know we need to change and know how, but lack time/ resources to do so” Lack Insight Have Insight Have Plan Want Insight Want Plan Want Plan Implemented Desired Results (S 2 ) Current Situations (S 1 )

But does Alice? ,[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life "Would you tell me, please, which way I ought to go from here?" "That depends a good deal on where you want to get to," said the Cat. "I don’t much care where--" said Alice. "Then it doesn’t matter which way you go," said the Cat. "--so long as I get SOMEWHERE," Alice added as an explanation. "Oh, you’re sure to do that," said the Cat, "if you only walk long enough."

We know where we are, we know where we are going to, how to get ‘there’? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life Begin at the beginning and go on till you come to the end: then stop. (said the King)

Consider the way along as a game, a difficult one... © 2009 Capgemini – All rights reserved consultants in real life Alice thought she had never seen such a curious croquet-ground in her life.. (…).the balls were live hedgehogs, the mallets live flamingoes, and the soldiers had to double themselves up and to stand on their hands and feet, to make the arches. The chief difficulty Alice found at first was in managing her flamingo.. (..).. as the doubled-up soldiers were always getting up and walking off to other parts of the ground, Alice soon came to the conclusion that it was a very difficult game indeed. ,[object Object],[object Object],[object Object],[object Object],[object Object]

With lots of obvious obstacles..... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

.... and more hidden obstacles to be taken. ,[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life Speak English! I don't know the meaning of half those long words, and I don't believe you do either! (eaglet)

Be sure you solve the right riddle! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life The Hatter opened his eyes very wide on hearing this; but all he said was, "Why is a raven like a writing-desk?" "Come, we shall have some fun now!" thought Alice. "I'm glad they've begun asking riddles”.

Who are you? ,[object Object],© 2009 Capgemini – All rights reserved consultants in real life ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],'I can't explain myself, I'm afraid, Sir,' said Alice, 'because I'm not myself you see.'

And what does the client want you to do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life Don’t fool yourself: every phase requires different skills, personalities and tools.

Are you really ‘there’ when you get ‘there’? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

For some it is worth it, for some it isn’t. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

Must reads.... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

App 1: Do customers really know what they want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

App 2: Do customers really want to work with you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Capgemini – All rights reserved consultants in real life

Capgemini is a Global Service Provider. We are known for our knowledge and worldwide reach, and appreciated for the way we work together with our customers € 8.7 billion revenue in 2007 > 83.000 employees > 300 offices in 30 countries ,[object Object],© 2009 Capgemini – All rights reserved consultants in real life

The Dutch Capgemini organization is structured into 3 disciplines which makes us an ideal partner for your business and technology transformation. © 2009 Capgemini – All rights reserved consultants in real life

Capgemini Consulting the Netherlands delivers two major types of consultancy: Business Transformation Consulting and Management Consulting © 2009 Capgemini – All rights reserved consultants in real life

(mr drs) Roosmarie Aelmans © 2008 Capgemini - All rights reserved | CV ,[object Object],Competences Name Roosmarie Aelmans Grade Managing Consultant Nationality Dutch Languages Dutch, English Roosmarie Aelmans is result driven and pragmatic in thought and act. Her no-nonsense approach is aimed at structural solutions for urgent problems. She likes to do the right things right. She is adaptable and always rises to challenges presented to her. Roosmarie is able to connect to the internal available expert to reach a good result together within the constraints given. These aspects contribute to her effectiveness as change manager. In complex and high pressure situations she gains insight quickly and creates overview and structure . Her ideas are based on quality and long term solutions approaches while starting with quick wins to get the change underway. Her experience and communicative skills enable her to shape and realize changes supported by the principal and the employees involved. Education ,[object Object],[object Object],[object Object],[object Object],[object Object],Professional experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

20090203 Rsm Consultants In Real Life

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