1. Around-the-clock operation.
When do trains and infrastructure
actually undergo maintenance?
Siemens Rail Services
Customized service solutions for rail systems
Answers for mobility.

2. 02

3. Linking people:
Complete mobility.
Mobility is one of the greatest challenges of our time.
To ensure our mobility both today and in the future, we
need fully networked transportation and information
systems.
We will only be able to meet future mo- Today transportation solutions have to
bility requirements through efficient co- be much more than the result of innova-
ordination and the perfect interaction of tive development work and professional
all modes of transportation. With this in production processes. Comprehensive
mind, Siemens has adopted a “Complete concepts, with integrated services tai-
mobility“ approach, which is aimed at the lored to the needs of the customer, are
creation of integrated transportation and required to achieve the desired results.
logistics systems for safe, cost-effective After all, you expect your railway systems
and sustainable passenger and freight to be highly available throughout their
services. Siemens has all the necessary entire lifecycle.
expertise – from infrastructure systems
for railways and roadways to solutions for
rolling stock, airport logistics and postal
automation.
Complete mobility. Rail Services Global service network
Intelligent networking of city center and Precisely the right servicing concepts Internationally active experts in over 50
metropolitan regions with pioneering for maximum reliability and availabil- countries, from Melbourne to Sacramen-
solutions for both road and rail. ity through the absolute integration of to, and from St. Petersburg to Buenos
maintenance services within platform Aires, ensure comprehensive service for
concepts. all your railway systems.
03

4. Ensuring mobility:
Siemens Rail Services
Sustainable, intelligent service concepts mean investment protection, and ensure
seamless operation throughout the entire life cycle of the rail system.
04

5. Investments in new railway concepts
should bring a sustainable, long-term
return. Effective service concepts are
therefore essential, and the only way to
guarantee – and even extend – the maxi-
mum reliability and availability of a trans-
portation system over its entire life cycle.
You can count on Siemens Rail Services
as your strong, reliable partner when it
comes to innovative service concepts that
protect your investments.
Maintenance Services
You mobilize goods and people –
we mobilize your railway systems
With our innovative technologies, we
design maintenance processes for you
that are entirely efficient – such as
Remote Services and predictive mainte-
nance. You can depend on our extensive
service expertise backed by years of
experience with all types of rail transpor-
tation solutions. As a vehicle and systems
manufacturer, we are not only familiar
with your technical requirements, but we Spare Part Services
know how much importance you place
on rigorous obsolescence management
and the optimization of spare part assets.
You expect precisely tailored service –
we have the answer
Our extensive range of services includes
flexible, customized service solutions.
Our service experts are happy to work
with you in developing fast, reliable solu-
tions for your trains – throughout their
entire life cycle.
Workshop Services
Test- and Validationcenter
05

6. Optimizing operating procedures:
Maintenance Services
Long-distance travelers, commuters and industry
expect punctual and reliable train operation.
Our customized services help you provide it.
Our Maintenance Services ensure that You have individual needs –
your rail systems are always reliable and we offer precisely tailored solutions
available. In close cooperation with your Our service agreements are precisely ori-
experts, we work out tailored service ented to your particular requirements. Our
concepts for your light rail, regional, Maintenance Services are freely scalable
main-line and high-speed service. These thanks to their modular structure. Com-
are always formulated and implemented, bine our three service levels – Support,
in line with your needs, with the goal of Management and Execution – with the
increasing or maintaining the efficiency modules you need to create a service
of your fleet and infrastructure. product that is right for you.

7. Support Management Execution
Our experts analyze and optimize your Certified Siemens project managers carry Siemens specialists execute all mainte-
maintenance processes, focusing on the overall responsibility for controlling and nance activities. Vehicle and infrastruc-
development of specific processes for a monitoring the defined maintenance mod- ture services are performed on site and
long-term improvement in the efficiency ules, including personnel and material worldwide.
of your maintenance activities. management.
Service modules
Preventive Maintenance
Condition-based and predetermined
maintenance activities based on well-
established standards Corrective Maintenance
Maintenance carried out after
failure
Spare Part Logistics
Logistics concepts and
spare parts supply
Vandalism and Accident Repair
Repair of damage caused by
vandalism and accidents
Overhaul
Comprehensive examination
and restoration of components
and systems

8. Whether you need specific consulting on
service-related issues, the incorporation
of self-contained levels of the service
value chain in our Performance Packages,
or a complete maintenance solution in
the form of Charter Rail with your own
personnel or Full Service provided by
Siemens specialists – our packages cover
a wide range of requirements and also
include Railcover, a mobile service that
arrives on site without delay whenever
the need arises.
You operate rail systems –
we maintain them
As your satisfaction and that of your
customers are the primary concern of our
daily work, our experts are there to help
you every day – 24/7 if need be – keeping
your operations running. So whether it is
overhead contact lines, signals, inter-
lockings or grade crossings – trainsets,
locomotives, metros, trams or light rail
vehicles: We have many years of experi-
ence when it comes to maintaining fleets
and entire systems worldwide. Take
advantage of our international network
to achieve your goal of ensuring and con-
solidating your success in the future.

9. Maintenance contract packages
Consulting
Expand your knowledge: Siemens provides qualified and comprehen-
sive consulting expertise on all aspects of maintenance in the rail
transport sector.
Performance Package
Organize intelligently: With the Performance Package, Siemens
assumes full responsibility for part of the value chain in the
maintenance process.
Charter Rail
Rational workload reduction: The Charter Rail package includes plan-
ning and performance of all maintenance activities while bearing full
responsibility, using experienced customer personnel, plus supplying
the materials.
Full Service
Focus on operation: The Full Service agreement defines the terms for
taking over and implementing all maintenance, including responsibility
for personnel and materials – all from a single source.
Railcover
Operate with no worries: Railcover is your modular, mobile service,
supporting you through the Rail Support Center, mobile technicians,
and an extensive network of service facilities in Central Europe.

10. Supplying replacements:
Spare Part Services
The efficiency of a railway company hinges on
the continuous availability of its rolling stock
and infrastructure. And that calls for an optimum
supply of spare parts.
Spare parts supply is always a balance late evening, it can be delivered the next it takes is a single mouse-click. As a
between keeping down the amount morning: With our sophisticated, high- company steeped in tradition, Siemens
of inventory and ensuring availability. performance express logistics, you have stands for reliability and sustainability,
The flexible concepts of our Spare Part easy access to a defined range of parts. including and especially when it comes to
Services permit the best possible com- life-long material availability. We support
promise for making sure your specialists You need help – we provide it you in monitoring obsolescence and
receive exactly the components they You can also take advantage of our pack- supply compatible replacement products
need – quickly and reliably. Whether you age solutions. They contain everything as needed. Place your trust in an experi-
have a logistics contract or just want to you need for your corrective and preven- enced service provider.
order items individually, we react swiftly tive maintenance – including for the long
to your specific inquiries and get the term. And with our e-business solutions,
necessary parts to the right place at the we make ordering spare parts even more
right time. If you place your order in the convenient and less complicated – all
Express Logistics Rail Mall
Overnight delivery: The track-and-trace With a mouse-click to your spare part: This
function enables you to view the current e-business solution provides access to over
status and location of a delivery via an IT 20,000 spare parts and components for
connection. Siemens vehicles and infrastructure.
11

11. Obsolescence Management
Spare parts supply over the entire service life
and beyond: Consistent preventive and reactive
measures guarantee the ability to deliver.
Individual Orders and Package Solutions
We process individual orders for the spare parts
you want at short notice or package solutions
custom-made for your maintenance intervals –
quickly and easily.
Component Repairs & Returns
Want to have defective parts, components or
modules repaired? Our Return Center will take
care of all the details for you.
12

12. Refurbishment After Sales Product Support
Replacing obsolescent equipment or Support after warranty: Product support
installing new systems – modernization includes customized services, from tech-
makes vehicles and infrastructure fit for nical consulting to design changes.
operation again.
13

13. Making rail systems fit for the
future: Workshop Services
Our experts will get your vehicles and infrastructure
ready for daily service again – today, tomorrow and in
the future, improving their attractiveness and extending
their service life.
Reduced emissions, increased energy conversion, system upgrade, or basic
efficiency, greater comfort, and enhan- component refurbishment are quick ways
ced technology – there are plenty of to update your systems to the state of
good reasons for modernizing your rail the art. And you can be certain that your
systems. The most important, though, fleet will be equipped for comfortable,
is extending their lifetime – because a low-emission, and energy-efficient travel
long operational life saves your own as far into the future – on a most modern
well as the planet’s resources. Interior infrastructure.
You need support – we provide it You’ve suffered damage –
Our specialists have gained experience we’re qualified to handle it
in numerous projects worldwide, and we You can be sure that as a reliable partner,
gladly offer their expertise to you. From we are at your side to help whenever
engineering, installation and startup, to damage occurs. We assume responsibi-
testing and system training courses – our lity for all the technical, commercial and
experts are happy to support your entire logistics aspects of accident repairs, thus
product line with customized service offe- reducing your cost of repair – and we
rings and expertise from a single source. do it around the world. With innovative
repair concepts and tools, we ensure that
your damaged vehicle is back in service
without delay.
Crash & Accident Repair
We take the problem off your hands when
damage occurs – from damage assess-
ment to repair, by acting as consultant or
as contractor either locally or in a Siemens
workshop.
14

14. Safeguarding quality:
Wegberg-Wildenrath Test- and Validationcenter
State-of-the-art infrastructure and expertise in testing at a single location –
this unique combination makes us the ideal partner for testing, validation and
certification.
Rail operators expect innovations that
function perfectly right from day one.
However, it is becoming more and more
difficult to carry out tests and trial runs
on increasingly busy public lines. The ac-
credited and certified Wegberg-Wildenrath
Test- and Validationcenter is the logical
answer to changing conditions in rail
traffic, providing customized rail-system
testing services from a single source.
State-of-the-art infrastructure Standards-based test facilities Special tests
Work pits, elevated track sections, roof- Measuring curve, turn-tilt table and ve- Tilting coefficient, safety against derail-
height working platforms, and bogie hicle weighing scales are just some of the ment, high-voltage tests – with our
changing devices in two 220-meter-long numerous test items we provide to give state-of-the-art infrastructure we can also
train formation halls make it easy to gain you the results you need for acceptance perform special tests.
access to a vehicle from every conceiv- by the relevant certification authorities.
able angle, permitting a variety of tests to
be performed quickly and conveniently.
15

15. You expect reliability – You want realistic conditions –
we test it for you we have them
The Test- and Validationcenter has been Thanks to an infrastructure in line with
certified and accredited for its test me- the latest technological standards, we
thods and procedures by independent can test practically all standard-gauge
bodies. Whether stationary or dynamic, and meter-gauge vehicles as well as rail
there is virtually no limit to the tests that systems and components commonly used
can be performed at Wegberg-Wilden- throughout the world – 24 hours a day,
rath. You can rely on our wide range of 365 days a year. You can set the agenda
facilities for testing high-speed, main- yourself by carrying out your own tests at
line, regional and mass transit systems. our facility under highly realistic condi-
tions. Or have our specialists perform the
tests on your behalf – giving you the cer-
tainty that only systems of proven quality
leave the facility.
Track facilities for every need All from a single source
Curve and gradient performance, braking On request, we also offer an all-inclusive
distance measurements, and measure- service package, whereby we coordinate
ment of noise levels – train operation un- the transfer of your vehicles to and from
der realistic conditions can be simulated the test center or actually carry out trans-
on 28 km of test track. fer ourselves.
16

16. Infrastruktur
Multiple Units
Impressive worldwide:
Our references
With customer projects around the world, our
Rail Services have been applying their expertise to
create tailored solutions for several decades.
As a globally active company, we are the service concept that meets your requi-
never far from our customers. Whether rements best. The success of this approach
in Brazil, the Netherlands or Russia – for is evident – our global experience with our
us, local customer service is a given. customers started back in 1881.
We work closely with you to develop
Velaro RUS, Russia: Charter Rail for High Speed Trains
In 2009, Russia’s fastest train – achieving PDAs and Computerized Maintenance
speeds of up to 250 km/h – is placed Management Systems (CMMS). All the
into service. At the same time, Siemens technicians undergo intensive practical
enters into a maintenance agreement for and theoretical training – with successful
the next 30 years and sets up one of the results. The Velaro RUS comes through
world’s most advanced maintenance de- its first winter with flying colors, experi-
pots, which uses innovative maintenance encing only two minor delays despite ice,
technologies and methods, including snow, and temperatures as low as -32°C.
Metro BTS Bangkok, Thailand: Full Service for a Turnkey System
As part of a 15-year contract, Siemens the track superstructure, and the depot
has been maintaining Bangkok’s 35 air- and workshop facilities for a line totaling
conditioned metro trains, signaling and 33 km. Thus, for over 10 years Siemens
interlocking equipment, and operations has been ensuring that 99 % of the trains
control center since the year 2000. Among reach their destinations on time.
other things, the agreement also inclu-
des maintaining the medium-voltage po-
wer supply, the “third rail” power supply,
17

17. Siemens Rail Services
We keep rail systems running.
Components
High Speed
Mass Transit
Locomotives
Infrastruktur
Multiple Units
HSL Zuid, The Netherlands: Full Service for Infrastructure
In 2006, the Dutch government contracts services are provided from two different
with Siemens to maintain the HSL Zuid locations. In addition, a spare part store
railway network, comprising two lines is constructed near the main office in
with a total length of 100 km. Besides the Dordrecht. Since the start of the contract,
power supply system and contact lines, these services – which are coordinated by
Siemens will also be maintaining all sig- an independent maintenance corporation
naling technology and communications (IMBV) – have achieved all availability
equipment until 2031. To reduce distan- goals.
ces and speed up response times, the
Metro São Paulo, Brazil: Refurbishment of a whole fleet
Starting in 2009, the entire metro fleet such as the traction unit, on-board power
of the Companhia do Metropolitano de supply, entrance doors, air conditioning,
São Paulo is being completely renova- compressed air supply, fire alarm system,
ted and brought up to the technological passenger information system and CCTV
state of the art. Within a period of 63 are being replaced with new, modern
months, Siemens modernizes all 150 systems. These measures not only extend
car bodies and eliminates the central the operational lifetime of the fleet, but
driver’s cabs. In addition, subsystems also increase passenger capacity.
18

18. Siemens AG
Sektor Industry
Division Mobility
Integrated Services
P.O. Box 32 40
91050 Erlangen
Germany
service.mobility@siemens.com
www.siemens.com/mobility/railservices
© 2010 Siemens AG
Printed in Germany
HL 10055004 241284 WS 09101.0
Dispo 21700 c4bs 7638
Order no.: A19100-V920-B118-X-7600
The information in this document contains general
descriptions of the technical options available, which
do not always have to be present in individual cases.
The required features should therefore be specified in
each individual case at the time of closing the contract.
www.siemens.com