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Twitter Stats & Case Studies
          by incitez
            June 2011          incitez
incitez
creating data-driven viral campaigns




                                       incitez
Twitter Statistics

Res ea rch a n d st ud y a b ou t Tw it te r



                                               incitez
It took Twitter
            3 years, 2 months & 1 day
                              to reach the 1st billion tweets




Source: Twitter, March 2011                                     incitez
Now, it takes 1 week to generate 1
                            billion tweets.




Source: Twitter, March 2011                          incitez
50 Million Tweets per day
                              in 2010



Source: Twitter, March 2011                 incitez
140 million Tweets
                              per day in 2011



Source: Twitter, March 2011                     incitez
460,000
                              new accounts created per day




Source: Twitter, March 2011                                  incitez
Fortune 500 Companies
                        with a Twitter Account

                                                                                      60%



                                                       35%




                                                      2009                            2010




Source: Source: University of Massachusetts Dartmouth Center for Marketing Research          incitez
Fortune 500 Companies
                        with a Twitter Account
                                                                  By Rank
                                      39%
                                                                                        2009         2010


                                            25%              25%
                                                      19%
                                                                         17%            17% 18%16%
                                                                      13%
                                                                                      11%




                                       #1-#100        #101-#200 #201-#300 #301-#400 #401-#500




Source: Source: University of Massachusetts Dartmouth Center for Marketing Research                         incitez
A Tweet is worth

                                   $5
                            for daily deals sites




Source: ChompOn, Feb 2011                           incitez
A Twitter “Follow” is worth    $2 for
                         daily deals sites.




Source: ChompOn, Feb 2011                              incitez
people who use Twitter congregate
                  online according to their mood, not
                     just by age or similar interests
             People who are happier on the social network tend to re-tweet or reply to others
                                          who are happy, too.




Source: Cornell University, March 2011. http://arxiv.org/abs/1103.0784                          incitez
Most tweets pointless babble

                              41%
                                                  38%




                                                                   9%
                                                                                      6%
                                                                                                  4%     4%
                         Pointless babble    Conversational   Pass-along value   Self-promotion   Spam   News




Source: Jeremy Dean, University College London 2010                                                             incitez
Source: Pew Internet & American Life Project 2009   incitez
Source: Pew Internet & American Life Project 2009   incitez
More women (55%) than
                   men on Twitter



Source: Harvard Business Review 2009. http://bit.ly/88r1p4   incitez
On avg, men had         more         15%
                            followers than women




Source: Harvard Business Review 2009. http://bit.ly/88r1p4         incitez
men twice as likely to follow
                  another man as they were a woman




Source: Harvard Business Review 2009. http://bit.ly/88r1p4   incitez
women                      25% more likely to
                                                             follow men




Source: Harvard Business Review 2009. http://bit.ly/88r1p4                incitez
shared information and
                                                               replied to other users



                                                          Informers
                                                             20%




                                              Meformers
                                                80%

             mostly sent out information about
                        themselves.




Source: Mor Naaman Rutgers University, 2010                                             incitez
Twitter trends rarely last longer
                    than a week and usually no more
                            than a few days.




Source: http://an.kaist.ac.kr/traces/WWW2010.html      incitez
85% of Twitter trends
                                  are news-related



Source: http://an.kaist.ac.kr/traces/WWW2010.html    incitez
10% of Twitter users contribute
                    90% of the tweets

Source: Heil & Piskorski, 2009                      incitez
Primary Reason US Internet Users Follow A Brand on Twitter


                                   Exclusive deals or offers                         43.5%

                                   I am a current customer                   23.5%

                         Interesting or entertaining content                 22.7%

                Other people I know are fans of this brand            6.3%

                           Service, support & product news       3.5%

                                                      other    0.4%




Source: Razorfish 2009                                                                       incitez
Twitter users
                 spent more
                than average,
                and more than
                most visitors to
                  Facebook.


Source: comScore, "State of the US Online Retail Economy in Q1 2010", May 27, 2010   incitez
Celebrities seem to have large
                       amounts of followers with low
                         Twitter authority levels




Source: Sysomos 2010                                   incitez
8 in 10
              Twitter Users Within 5 Steps or Less




Source: Sysomos 2010                                 incitez
1 in 5 Tweets is
                                      Brand-Related



Source: Penn State University 2009                      incitez
43% of Twitter account holders
               utilize the service through a mobile
               device compared to 34% and 9% for Facebook
                        and LinkedIn respectively




Source: Compete 2011                                        incitez
17% of Twitter users tweet about
                 a TV show while watching the show




Source: Compete 2011                                 incitez
Source: Compete 2011   incitez
Twitter                  Facebook




                                 56%




                                             47%

                            More Likely to Purchase



Source: Compete 2011                                       incitez
Twitter followers are much more
likely to use the platform for “updates
           on future products”
           than Facebook fans




                                          incitez
9 Case Studies
           Creative Twitter Campaigns

Tw it te r cam p a ig n s from Nes tle, O ra nge ,
Vol k swage n, K raft, Ben & Je rr y,
R adi osh ack s, Je ep


                                                     incitez
Tweets Posted within An Ad Unit
that can appear anywhere on the web
          Nestle Juicy Juice

                                      incitez
Tweet to Win 30K Miles
                                         American Airlines
      Participants had to register their AAdvantage number on a microsite, tweet the #Deal30 hashtag and follow the
                       @AAdvantageaccount to enter for a chance to win 30,000 AAdvantage miles.


via @mashable                                                                                                         incitez
Given a valuable enough incentive, users will complete several
            registration steps for entry. The requirement to share a specific tweet
           and hashtag to an entrants own social network is what drove the success
          of this promotion, especially given that it wasn’t heavily supported by other
          media channels. In the future, we’d probably require that users take fewer
               steps for entry in order to increase the total number of entrants.
               Including a specific and unique hashtag was essential for tracking
                                             purposes.
                       Colin Alsheimer, AAdvantage community manager




via @mashable                                                                             incitez
Tweets Turned into Movie Voiceover
Orange asked Twitter users to share their summer plans starting with
      'This Summer' or tweet them using #thissummer to get
         movie-voiceover treatment. http://bit.ly/jaBl5G

                                                                       incitez
Festival tickets location revealed via Google Map
  when based on how many people shared the
            hashtag #foxatplanetaterra
Volkswagen. The hashtag became a trending topic in Brazil in 2 hours


                                                                       incitez
Tweets Transformed into TV Ads
5 tweets about Kraft’s Macaroni & Cheese were converted into TV ads.




                                                                       incitez
Making use of unused characters to
       promote the cause
      Ben & Jerry, fairtweets.com

                                     incitez
Users Tweeted Photos Transformed with a mask
       & cape and Tweeted back to User
               Radioshacks

                                               incitez
Solving puzzles using several different
   images from 371 Twitter profiles
                 Jeep
                                          incitez
A smartphone (campaign focus) was packed in gift
boxes and covered with post-its. Players had to tweet
what was written on the post-its to unwrap the boxes.
                      Turkcell
                                                        incitez
For more tips and insights on digital marketing,
            you can subscribe here:
     http://www.incitez.com/whitepaper




                                                   incitez
Contact us for
     social media strategy &
     campaign development

Rocky Fu, Director of Digital Strategies, Incitez

Twitter: @rockyfu
Blog: http://www.rockyfu.com/blog
Email: rockyfu@incitez.com

Also Follow:
Company Blog: http://www.incitez.com/blog
@incitez_apac (digital insights and stats in Apac)
@chinainternet (China Internet related news and trends)


                                                          incitez

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Twitter Statistics & Case Studies

  • 1. Twitter Stats & Case Studies by incitez June 2011 incitez
  • 3. Twitter Statistics Res ea rch a n d st ud y a b ou t Tw it te r incitez
  • 4. It took Twitter 3 years, 2 months & 1 day to reach the 1st billion tweets Source: Twitter, March 2011 incitez
  • 5. Now, it takes 1 week to generate 1 billion tweets. Source: Twitter, March 2011 incitez
  • 6. 50 Million Tweets per day in 2010 Source: Twitter, March 2011 incitez
  • 7. 140 million Tweets per day in 2011 Source: Twitter, March 2011 incitez
  • 8. 460,000 new accounts created per day Source: Twitter, March 2011 incitez
  • 9. Fortune 500 Companies with a Twitter Account 60% 35% 2009 2010 Source: Source: University of Massachusetts Dartmouth Center for Marketing Research incitez
  • 10. Fortune 500 Companies with a Twitter Account By Rank 39% 2009 2010 25% 25% 19% 17% 17% 18%16% 13% 11% #1-#100 #101-#200 #201-#300 #301-#400 #401-#500 Source: Source: University of Massachusetts Dartmouth Center for Marketing Research incitez
  • 11. A Tweet is worth $5 for daily deals sites Source: ChompOn, Feb 2011 incitez
  • 12. A Twitter “Follow” is worth $2 for daily deals sites. Source: ChompOn, Feb 2011 incitez
  • 13. people who use Twitter congregate online according to their mood, not just by age or similar interests People who are happier on the social network tend to re-tweet or reply to others who are happy, too. Source: Cornell University, March 2011. http://arxiv.org/abs/1103.0784 incitez
  • 14. Most tweets pointless babble 41% 38% 9% 6% 4% 4% Pointless babble Conversational Pass-along value Self-promotion Spam News Source: Jeremy Dean, University College London 2010 incitez
  • 15. Source: Pew Internet & American Life Project 2009 incitez
  • 16. Source: Pew Internet & American Life Project 2009 incitez
  • 17. More women (55%) than men on Twitter Source: Harvard Business Review 2009. http://bit.ly/88r1p4 incitez
  • 18. On avg, men had more 15% followers than women Source: Harvard Business Review 2009. http://bit.ly/88r1p4 incitez
  • 19. men twice as likely to follow another man as they were a woman Source: Harvard Business Review 2009. http://bit.ly/88r1p4 incitez
  • 20. women 25% more likely to follow men Source: Harvard Business Review 2009. http://bit.ly/88r1p4 incitez
  • 21. shared information and replied to other users Informers 20% Meformers 80% mostly sent out information about themselves. Source: Mor Naaman Rutgers University, 2010 incitez
  • 22. Twitter trends rarely last longer than a week and usually no more than a few days. Source: http://an.kaist.ac.kr/traces/WWW2010.html incitez
  • 23. 85% of Twitter trends are news-related Source: http://an.kaist.ac.kr/traces/WWW2010.html incitez
  • 24. 10% of Twitter users contribute 90% of the tweets Source: Heil & Piskorski, 2009 incitez
  • 25. Primary Reason US Internet Users Follow A Brand on Twitter Exclusive deals or offers 43.5% I am a current customer 23.5% Interesting or entertaining content 22.7% Other people I know are fans of this brand 6.3% Service, support & product news 3.5% other 0.4% Source: Razorfish 2009 incitez
  • 26. Twitter users spent more than average, and more than most visitors to Facebook. Source: comScore, "State of the US Online Retail Economy in Q1 2010", May 27, 2010 incitez
  • 27. Celebrities seem to have large amounts of followers with low Twitter authority levels Source: Sysomos 2010 incitez
  • 28. 8 in 10 Twitter Users Within 5 Steps or Less Source: Sysomos 2010 incitez
  • 29. 1 in 5 Tweets is Brand-Related Source: Penn State University 2009 incitez
  • 30. 43% of Twitter account holders utilize the service through a mobile device compared to 34% and 9% for Facebook and LinkedIn respectively Source: Compete 2011 incitez
  • 31. 17% of Twitter users tweet about a TV show while watching the show Source: Compete 2011 incitez
  • 33. Twitter Facebook 56% 47% More Likely to Purchase Source: Compete 2011 incitez
  • 34. Twitter followers are much more likely to use the platform for “updates on future products” than Facebook fans incitez
  • 35. 9 Case Studies Creative Twitter Campaigns Tw it te r cam p a ig n s from Nes tle, O ra nge , Vol k swage n, K raft, Ben & Je rr y, R adi osh ack s, Je ep incitez
  • 36. Tweets Posted within An Ad Unit that can appear anywhere on the web Nestle Juicy Juice incitez
  • 37. Tweet to Win 30K Miles American Airlines Participants had to register their AAdvantage number on a microsite, tweet the #Deal30 hashtag and follow the @AAdvantageaccount to enter for a chance to win 30,000 AAdvantage miles. via @mashable incitez
  • 38. Given a valuable enough incentive, users will complete several registration steps for entry. The requirement to share a specific tweet and hashtag to an entrants own social network is what drove the success of this promotion, especially given that it wasn’t heavily supported by other media channels. In the future, we’d probably require that users take fewer steps for entry in order to increase the total number of entrants. Including a specific and unique hashtag was essential for tracking purposes. Colin Alsheimer, AAdvantage community manager via @mashable incitez
  • 39. Tweets Turned into Movie Voiceover Orange asked Twitter users to share their summer plans starting with 'This Summer' or tweet them using #thissummer to get movie-voiceover treatment. http://bit.ly/jaBl5G incitez
  • 40. Festival tickets location revealed via Google Map when based on how many people shared the hashtag #foxatplanetaterra Volkswagen. The hashtag became a trending topic in Brazil in 2 hours incitez
  • 41. Tweets Transformed into TV Ads 5 tweets about Kraft’s Macaroni & Cheese were converted into TV ads. incitez
  • 42. Making use of unused characters to promote the cause Ben & Jerry, fairtweets.com incitez
  • 43. Users Tweeted Photos Transformed with a mask & cape and Tweeted back to User Radioshacks incitez
  • 44. Solving puzzles using several different images from 371 Twitter profiles Jeep incitez
  • 45. A smartphone (campaign focus) was packed in gift boxes and covered with post-its. Players had to tweet what was written on the post-its to unwrap the boxes. Turkcell incitez
  • 46. For more tips and insights on digital marketing, you can subscribe here: http://www.incitez.com/whitepaper incitez
  • 47. Contact us for social media strategy & campaign development Rocky Fu, Director of Digital Strategies, Incitez Twitter: @rockyfu Blog: http://www.rockyfu.com/blog Email: rockyfu@incitez.com Also Follow: Company Blog: http://www.incitez.com/blog @incitez_apac (digital insights and stats in Apac) @chinainternet (China Internet related news and trends) incitez