Robert Smith has over 15 years of experience in retail management and sales. He is currently an Assistant Store Manager at Sears in Hicksville, NY, where he is responsible for producing profits, building a team, and providing coaching and training. Prior to his current role, he held various leadership and sales roles at Sears and Target, including Tools Lead, Lawn and Garden Lead, and Electronics Lead. He has a high school diploma and some college coursework in information technology.

1. ROBERT SMITH
15 Valley Lane
Hicksville, Ny, 11801
(516) 880-4927
rsmi920@gmail.com
PROFESSIONAL EXPERIENCE
SEARS HOLDINGS HICKSVILLE NEW YORK UNITED STATES
Home improvement/Fitness Assistant Store Manager 2015 - Present
● Resposible for producing a profit for the department I control.
● Build a Team of engaged associates to drive profitable sales.
● Delegate necessary tasks and expectations to associates to keep up to company standards
● Provide coachings and training sessions monthly with associates to discuss way to improve
● Hold accountability of my associates daily.
● Weekly conference calls and meetings with district/region team
● All other responsibilities in below position
Tools Lead May 2013 - 2015
● Provide customer service by greeting and assisting customers, and responding to customer inquiries
and complaints.
● Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking
inventory.
● Plan and direct staffing, training, and performance evaluations to develop and controlsales and
service programs.
● Manage staff, preparing work schedules and assigning specific duties.
● Review operational records and reports to project sales and determine profitability.
● Monitor customer preferences to determine focus of sales efforts.
● Confer with potential customers regarding equipment needs and advise customers on types of
equipment to purchase.
● Answer customers' questions about merchandise and advise customers on merchandise selection.
● Itemize and total customer merchandise selection at checkout counter, using cash register, and accept
cash or charge card for purchases.
● Take inventory or examine merchandise to identify items to be reordered or replenished.
● Pack customer purchases in bags or cartons.
● Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
● Receive, open, unpack and issue sales floor merchandise.
● Clean display cases, shelves, and aisles.
● Transport packages to customers' vehicles.
● Stamp, attach, or change price tags on merchandise, referring to price list.
● Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to
attract customers and promote sales.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
● Instruct staff on how to handle difficult and complicated sales.
● Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers
when appropriate.
● Assign employees to specific duties.
● Enforce safety, health, and security rules.
● Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
● Plan budgets and authorize payments and merchandise returns.

2. ● Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
● Plan and prepare work schedules and keep records of employees' work schedules and time cards.
● Review inventory and sales records to prepare reports for management and budget departments.
● Establish and implement policies, goals, objectives, and procedures for their department.
Lawn and Garden Lead March 2011 - May 2013
● Same as Above
Electronics Lead March 2010 - March 2011
● Same as Above
Electronics sales Associate September 2008 - Present
● Greet customers and ascertain what each customer wants or needs.
● Describe merchandise and explain use, operation, and care of merchandise to customers.
● Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
● Compute sales prices, total purchases and receive and process cash or credit payment.
● Answer questions regarding the store and its merchandise.
● Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
● Maintain records related to sales.
● Demonstrate use or operation of merchandise.
● Place special orders or call other stores to find desired items.
● Prepare merchandise for purchase or rental.
● Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.
● Inventory stock and requisition new stock.
● Ticket, arrange and display merchandise to promote sales.
● Exchange merchandise for customers and accept returns.
● Clean shelves, counters, and tables.
● Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
● Open and close cash registers, performing tasks such as counting money, separating charge slips,
coupons, and vouchers, balancing cash drawers, and making deposits.
● Bag or package purchases, and wrap gifts.
TARGETHICKSVILLENEW YORKUNITED STATES
Backroom associate October 2006 - September 2008
● Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
● Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
● Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
● Dispose of damaged or defective items, or return them to vendors.
● Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
● Receive, open, unpack and issue sales floor merchandise.
● Clean display cases, shelves, and aisles.
EDUCATION
SUFFOLK COMMUNITY COLLEGEBRENTWOODNEW YORKUNITED STATES
Completed coursework towards Information Technlogy, Sep 2011
HICKSVILLE HIGH SCHOLHICKSVILLENEW YORKUNITED STATES
High School Diploma, Jun 2006
● Part of the Robotics Team and took 2nd Place in the National Finals (2006) Also Took home Rookie
of the year award
ADDITIONAL SKILLS
● Over the phone skills
● Excellent Person to person skills
● Quick Learner
● Creative
● Great selling skills
● Embraces Technology and change