1. Robert A. Kindness
198 Lebanon Hill Road
Southbridge, MA 01550
Telephone: (508) 765-1548 Email: bkindness1166@outlook.com
OBJECTIVE: A positionutilizingmyanalytical,problemsolving,negotiatingandleadershipskillstoproduce
immediate resultswithinthe insurance industryinthe areaof commercial linesunderwritingorproduct
development.
PROFILE: Creative articulate CommercialInsurance underwriterwithover20yearsin underwritingand
productdevelopment experience withcarriersandMGAs. Skilledinaccountanalysis,pricingandmonitoringto
generate maximumprofit. Lifelongcommitmenttocustomerservice. Expertatproblemsolving,workflow
analysis,monitoring,research,andprocessrestructuringtoachieve highestlevelof efficiencyandimprove
returnon investment. Managedsuccessful underwritingoperationsaswell asnumerousprojectstodevelop
systems,procedures, pricingandproductsforcarriers,managinggeneral agents,programmanagersand
wholesalers. Strongcommunicationsskillsanda historyof buildingeffective,productivebusinessrelationships.
HIGHLIGHTS OF QUALIFICATIONS
• Technical Insurance Knowledge • Product/FormsDevelopment • ResultsOriented
• Effective Negotiator • Excess/SurplusLinesExperience • StrategicPlanning
• ExcellentCommunicationsSkills • Strong ComputerSkills • ProjectManagement
• BuildsStrongRelationships • Team PlayerandLeader • Creative Thinker
SELECTED ACHIEVEMENTS
Prepared/ Researched/Coordinated/Implementedbusinessandmarketingplansforestablishmentof anew
program managementcompany. Negotiatedwithcarrierandprospective MGAs. Recruited,directed,trained,
and managedkeystaff membersandmanagedprojectstodevelopspecialtyinsurance productsandprograms.
RESULT: Wrote over $70 MM inprofitable businessintwoyears.
Oversaw / Negotiated/Coordinatedthe acquisitionof active programsandwholesalebrokerage facilityto
formnewbranch office forestablishedMGA writingbothadmittedandsurpluslinesbusiness. RESULT:
Expandeddistributionandstrongerregional presence withadditional $5MM inpremiumandenhanced
customerservice.
Negotiated/Implemented/Managed/ Developed tenMGA programsfor a major insurance carrier and
assistedinthe developmentof manymore.RESULT: Wrote over$350 MM in profitable business.
Developed/Prepared /Designed/Implemented/StandardizedExcelsolutionstocritical manual processesfor
a major insurance carrier,includingdocumentingandcompilingresultsof MGA auditprocess. RESULT: Saved
hoursof manual compilationworkoneveryauditwhile improvingaccuracyof keyinformation.
Created/ Revised/Overhauled/Correctednumerousprogramformssuitableforfilinganduse. Many
implementedhighlysophisticatedandcomplex coverageconcepts onadmitted andnon-admittedprograms.
RESULT: Consistentaccurate formsprovidingproperdegree of coverage whileadheringtonew corporate
standardsof precisionandorganization.
Rehabilitated/Restructured/Redesignedinsurance programsforMGA,includingparatransit,restaurantand
auto rental programs. RESULT: Improvedperformanceof programsbyachievingprofitable resultsandgaining
strongercarriersupport.
TECHNICAL QUALIFICATIONS
PC Applications – Highly proficient in MS Windows, MS Office (Word, Excel, PowerPoint, Outlook).

2. Robert A. Kindness
198 Lebanon Hill Road
Southbridge, MA 01550
Telephone: (508) 765-1548 Email: bkindness1166@outlook.com
PROFESSIONAL EXPERIENCE
AMTRUST NORTH AMERICA Southington, CT 2008 – 2016
(AMTRUST UNDERWRITERS, INC.)
Vice President,Underwriting
 Managed assignedprogramsinall majorlinesof businessincludingWorkersCompensation,General
Liability,Commercial Auto,Commercial Property,InlandMarine,andErrorsand OmissionsLiability:
Largestprogram totaled$50 MM in annual premium
 Developed coverage formsandendorsements forvariousprograms includingGeneral Liability,
Commercial Property,InlandMarine,Commercial AutoandErrorsand OmissionsLiability.
 Servedaspermanent memberof the ProductDevelopmentCommittee,reviewingcompanyformson
all programsfor suitability.
 Revisedall non-admittedGeneralLiabilityendorsementstobe consistentwithmostrecentISOedition.
 Managed special projectsincludingworkflow analysisand revision toincrease responsivenessand
reduce time requiredtoimplementnew programs.
 DevelopedExcel solutionsforMGA audits,underwritinganalysisof programsandquarterlyprogram
reviews, toincrease efficiency,consistencyandaccuracy.
AMERICAN MANAGEMENTCORPORATION (AMC) Scottsdale, AZ 2001 – 2006
(FORMERLY THE EMBASSY INSURANCEGROUP)
Vice President,General Manager,ChiefUnderwritingOfficer
 EstablishedandmanagedScottsdale officeforAMC
 AccountUnderwriting –Commercial Lines,includingGeneral Liability,Commercial Auto,Commercial
Property,InlandMarine
 Brokerage Placements –Standardand E&S
 Supervised newproductdevelopment
 Chairedandmanagedautomationcommittee atEmbassy
 Developedandimplementedunderwritingandquality assurance controlsandprocedures
 Coordinatedmarketingeffortsonall programs
 At directionof Embassyowners,arrangedbuyoutof Embassyassetsby AMC
CREATIVE RISK/FRONTIER INSURANCEGROUP Windsor, CT 1998 – 2000
SeniorVice President/Operations
 Co-founded Creative Risk, MGA division of Frontier Insurance Group
 Oversightof ProductDevelopment/ProgramManagement,Underwriting,LossControl andClaims
 Instrumental in the developmentof all due diligence andqualityassurance processes
 Responsible forstaffing,includingrecruitment,traininganddevelopment
 Responsible forpricingandprofitabilityonall programsandproducts,includingGeneral Liability
Commercial Property,InlandMarine,Professional Liability,CommercialAuto,UmbrellaandExcess
 Developedandimplemented5programswithover$70 millioninpremiumvolume
EDUCATION
BA – English
University of Massachusetts, Amherst