1. Rick Herauf
2921 Steamboat Dr., Nashville,TN 37214 • rickherauf@gmail.com•cell phone: 615-512-7026
Summary
Over 25 years of diverseexperience in RestaurantManagement, Serve Safe Certified. Trainor for the Aloha Register System. Ha s 4
years Supervisorial experiencein Retail.Expertise in personnel management. Consistently deliver results thatexceed expecta tions.
Experience
General Manager 2002-Present
Wendy’s, Bridgeman Companies Nashville, TN
The Wendy’s Company (NASDAQ: WEN) is the world’s third largest quick-service hamburger company. The Wendy’s
system includes more than 6,500 franchise and Company restaurants in the U.S. and 29 other countries and U.S.
territories worldwide. Bridgeman Foods, Inc. operates as a franchisee for Wendy’s restaurants in the United States. It
operates stores in Wisconsin, Illinois, Tennessee, and Florida. The company was founded in 1988 and is based in Oak
Creek, Wisconsin.
 Train,monitor, and reinforcefood safety procedures
 Work with the leadership team to meet sales goals
 Manage food and labor costs
 Execute company policies and procedures
 Monitor food inventory levels and order product when necessary
 Manage and maintain safeworkingconditions
 Manage crew member employees in a manner that maximizes crew retention
 Interview and hireteam members
 Provideproper trainingfor team members
 Anticipateand identify problems and initiateappropriatecorrectiveaction
 Maintain fast,accurateservice,provideexcellent customer service,and meet and/or exceed both company and customer
expectations
 Ensure continual improvement of Quality,Service,and Cleanliness
 Maximizestore sales goals versus budget,includingparticipation in marketingprograms
 Help to supportthe company by maintainingan outstandingwork environment by providingleadership,direction, training,
and development for AssistantManagers and team members alike.
Experience
Supervisor 1999-2002
Service Merchandise Nashville, TN
Service Merchandise was a retailer chain of showrooms carrying finejewelry,toys, sportinggoods, and electronics that existed for
68 years (from 1934 to 2002).
 Complete store operational requirements by schedulingand assigningemployees; followingup on work results.
 Maintain storestaff by recruiting,selecting,orienting, and trainingemployees.
 Maintain storestaff job results by coaching,counseling,and discipliningemployees; planning,monitoring,and appraising
job results.
 Achieve financial objectives by preparingan annual budget; schedulingexpenditures; analyzingvariances;initiating
correctiveactions.
 Identify current and future customer requirements by establishingrapportwith potential and actual customers and other
persons in a position to understand servicerequirements.
 Ensure availability of merchandiseand services by approvingcontracts;maintaininginventories.
 Formulate pricingpolicies by reviewingmerchandisingactivities;determiningadditional needed sales promotion;
authorizingclearancesales;studyingtrends.

2.  Market merchandiseby studyingadvertising,salespromotion,and display plans;analyzingoperatingand financial
statements for profitability ratios.
 Secure merchandiseby implementing security systems and measures.
 Protect employees and customers by providinga safeand clean store environment.
 Maintain the stability and reputation of the store by complyingwith legal requirements.
 Determine marketing strategy changes by reviewing operatingand financial statements and departmental sales records.
 Maintain professional and technical knowledgeby attending educational workshops;reviewingprofessional publications;
establishingpersonal networks; participatingin professional societies.
 Maintain operations by initiating,coordinating,and enforcingprogram,operational,and personnel policies and procedures.
 Contribute to team effort by accomplishingrelated results as needed.
Education
High School 1986
Dickinson High School Dickinson,ND
Additional Skills
 MicrosoftOffice
 Adobe Acrobat 11
 Timesaver/ADP (fully integrated time and labor management system)
 College degree or equivalent experience in operations
 Twenty years of restaurant experience at a minimum
 Experience in supervising and managing staff
 Fluent English-speaking and writing skills
 Ability to work in a fast phased environment
 Neat, clean, and professional appearance
 Guest-friendly demeanor
 ServSafe Certified
 SabreTooth
 Safety Management
 Trainer,Aloha Register System