Service Ecosystem

Service Ecosystem Richard Veryard

Separation ,[object Object],[object Object],Internal External Demand/Use Supply

Four ecosystems Internal External Service Use Ecosystem Service Supply Ecosystem Device Use Ecosystem Device Supply Ecosystem Demand/Use Supply

Different questions for each ecosystem Internal External Service Use Service Supply Device Use Device Supply Demand/Use Supply Network Effects Value for Money Mass Customization Economies of Scale Reuse

Seven ecological principles ,[object Object],Internal External Service Use Service Supply Device Use Device Supply Demand/Use Supply Pleasure Connectivity Availability Conservation of Energy Quality Flexibility Biodiversity

Service Use Ecosystem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pleasure Connectivity

Service Supply Ecosystem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Availability

Device Use Ecosystem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quality Flexibility Biodiversity

Device Supply Ecosystem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conservation of Energy

Connectivity Principle (also known as critical mass) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Energy Conservation Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Flexibility Principle The ability to easily substitute devices and reconfigure systems. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Biodiversity Principle Heterogeneity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Availability Principle Commodity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Principle consistency, firmness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pleasure Principle delight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thinking about Reuse ,[object Object],[object Object]

Thinking about Multiple Ecosystems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What triggers the creation of a new service? ,[object Object],[object Object],[object Object],[object Object]

Summary – The Ecological Principles of Services ,[object Object],[object Object],[object Object],[object Object],[object Object],Pleasure Connectivity Availability Conservation of Energy Quality Flexibility Biodiversity

[object Object],[object Object],[object Object]

If you were intrigued by this presentation … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.cbdiforum.com

Service Ecosystem

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