1. Parker Rowley
2903 Desert Forest Lane
Lehi, Utah 84043
(801)-648-2644
Abilities:
 10 yearsof customerservice, technical support, billing,andmanagementincall center
environments.
 Strongwrittenandverbal communicationskills, withaneye fordetail.
 Productive inahighvolume, highstress,environment.
 Proficientinthe use of WindowsXPandWindowsVistaoperatingsystems,alongwiththe
programs.
 Veryproductive inthe use of MicrosoftOfficeprograms.
 Self-starterwithacan doattitude. Alwaysontime, alwaysworkingwithagoodattitude.
 6 yearsof managementincall centeratmosphere.
 Punctual, veryself-motivated,butalsoateamworker.
 Familiarwithcustomeretiquette andterminology.
 10 yearsbuildingandrepairingcomputers.
Employment History:
PcCareSupport
Lindon,Utah 03-20-2014//10-20-2014
Remote connectionswithclient’scomputers/laptops. TroubleshotandcleanedMAC’s/PC’sandassisted
withdriverinstallation. Contactedclient’sforfollowupsandadditional support. Handledescalated
situationsandcalls. Exceededsetgoalsforrepairs/cleaningsperweek.
Clearlink
SaltLake City, Utah,08-01-2011//04-07-2013
I tookinboundcallsforADT, ATT, VERIZON,CENTRYLINK,DISHNETWORK, DIRECTV andotherresidential
services. Icompletedabovestandardandabove mygoalsweekly. Iresignedfromthemtospend time
withmyfatherwhowas diagnosedwithcancer.
ACS
NorthSalt Lake City,Utah 04-15-2010 //07-20-2011
Customercare agentworkingonthe Verizonwirelessproject. Assistedwithbill breakdown,account
analysis, technical supportandorderingof products. Usedmultiple navigationwindowswhile changing
account informationandprocessingorders.

2. Xactware
Orem,Utah, 02-02-2009//04-20-010
Technical SupportforXactimate
Assistedwiththe customersupportandtechnical supportforthe Xactimate 25 software. Performed
uninstallsandreinstallsforthe Xactimate software includingRegistry changes,MSconfigchanges,
software debugging,hardwareupgradeandsupport,troubleshooting andvariouscommandprompt
commands. ProvidedthissupportVIA email,chats, andoverthe phone.
Results Tel
Orem,Utah 12-08-07//01-31-09
CustomerService Representative/ManagerforHelio
Answeredinboundcallsinsupportof customerneeds.Conveyedinareassuringmannerstepbystep
instructionstoresolve applicationissues. Reviewedandissued RMA’sforFactoryissuesandbroken
devices.Performedqueriesinmultiple databases. Managedateamof 4 at nightforthe email portionof
Helio.com. Answeredand documentedonline chatissueswithcustomersandagents. Developedand
assistedwithcall logs, call times,andkeepingagentsoutof queue.Managedthe chats, emails, and
phone queues.
Telcom Marketing
Orem,Utah 11-03-2004//11-30-2007 $15 hr/paidBi weekly
Manageda call teamof 8 for Equimine aReal Estate investmentsoftware. Preformedinterviews,
monthlyreviews,andfiringof myteam. Createdreportsbasedoncall flow, call types, anddispositions
for Equimine toreview onaweeklybasis. Controlledbilling,activation,escalatedcalls, technical
support, andcustomerservice forthe whole call floor. Alsodebuggedandassistedcustomerswith
basiccomputerrepairincludingviruses,errors,andoptimization.
Education:
Timpview HighSchool Provo,Utah2004
Utah ValleyUniversityOrem,Utah2008-2012
CurrentlyIam a full time fatherseekinglongtermemployment. My recentworkhistoryhas been
agriculture andfarmingforthe last fewyears. Ibelievemyhardworkethic,determination,
dedication,availabilityandprofessionaletiquette will benefit yourcompanywithgrowingnumbers,
punctual attendance,anda positive experience forall whocome incontactwithme. If youhave any
questionsplease feel freetocontactme at any time.Ilookforwardto showingyourcompanywhatI
can offeryou.