These steps can help start the process of building a Smarter Workforce. Our first step is to more deeply understand the challenges each individual company faces, then map out a plan based on short, medium and long term goals. Then, we will come back with recommendations and from that, determine the next steps for implementation.
What is a Social Business? An organization that is optimized to benefit its entire ecosystem (customers, employees, owners, partners) by embedding collaboration, information sharing,Insight and active engagement into its operations and culture the result is a more responsive, adaptable, effective, and ultimately more successful organization.A Social Business is more than a business that leverages social media technologies, like Twitter, Facebook and YouTube. Leading organizations are using social business technology to positively disrupt their industries and create competitive advantage.Organizations are now moving from simply using social technology for basic communication, to applying social tools, collaboration and analytics and culture to fundamentally change their core business processes, leading to positive disruption within their organizations and their industries.Today, organizations are recognizing that there are numerous opportunities for them to rethink their core business processes through the application of social. Business is ready for social. They are leveraging social to activate people to create a smarter workforce ( improve productivity and unleash innovation by tapping into the collective intelligence inside and outside their organizations) and delight customers (increase loyalty, advocacy and revenue by listening, analyzing and acting upon new insights to satisfy individual customers needs) by creating exceptional customer experiences.