NURSING ACADEMY OF EAST KOTAWARINGIN

1. BY : GROUP 2
RENI ROSITA
1414401D078
VICTIYANA
1414401D086
Nursing Academy Of East Kotawaringin
www.akperkotim.ac.id

2. Below are example scenarios relating to
communication problems which you may encounter
in the healthcare setting.
SCENARIO ONEYou are looking after a
patient whose speech has been badly affected
by a stroke (dysphasia).
1. How would you approach the other members
of the team to highlight this patient’s
difficulties?
2.What suggestions for improvement might you
make?
3. How can you involve the patient in making this
improvement?

3. SCENARIO TWO You are working in a clinic and
check the list for who will be attending that
morning.
1What action will you take?

4. SCENARIO THREE You are working on a
very busy orthopaedic ward when the
phone rings.
 1 How do you overcome this barrier to
effective communication

5.  SCENARIO FOUR Mohammed is visiting his
wife in hospital following her minor operation.
She has dementia and cannot fully
understand what is happening to her, which
makes both of them feel anxious. He hovers
around the nurses’ station, hoping to speak to
someone about her progress, but they all
seem too busy.

6. Eventually a nurse looks up and in a rather
dismissive way asks him what he wants.The
nurse answers his questions but appears
distracted, saying his wife is ‘doing as well as
one would expect’. He then asks her if she is
being given a halal diet and is told, ‘I expect so,
if that’s what she requested’.
1 List different reasons why Mohammed needs to
communicate.
2 How could the nurse improve her
communication skills?

7. SCENARIO FIVE As a student nurse you have
recently commenced working on a placement
looking after older people with dementia.
Karen, a healthcare assistant, has worked on
the ward for many years and you overhear her
speaking to the patients as if they were
children and referring to them as ‘love’ and
‘sweetheart’.When you speak to her about this
she informs you that they are like children and
are always spilling food and being incontinent.
1What do you think about Karen’s
communication skills and why?

8. SCENARIO SIX
You see on Facebook that someone you know
has written that they have had a really bad
day at work because of a certain person, who
is actually named.
1What should you do in this situation?

9. SCENARIO SEVEN During a tutorial you are
listening to a lecturer but you are fi nding it
very hard to concentrate because the person
sitting next to you sending and receiving lots
of text messages, and his phone bleeping
constantly.
1What should you do?