1. RENEE RANSOME
Home 856-935-6658
rransome4@aol.com
CAREER SUMMARY
Success- driven leader with take charge sprit, with significant, accounting and marketing experience, coupled with superb
analytical and organizational skills. Extensive career focus on Compliance, KYC, Reg Z, Research, Investigations and
Client/Customer Service. Documented track record of implementing and driving process improvements that save time
and resources. Possess strong interpersonal and communication skills.
Key Competencies/Skills include:
 AML Compliance
 Financial Adjustments
 Research & Investigations
 Quality Assurance
 Attention to Detail and Accuracy
 Reconciliation
 Team Player
 Client/Customer Service
 Project Support
 Deadline Driven
 Fast Learner
PROFESSIONAL EXPERIENCE
JPMORGAN CHASE, NEWARK, DE
AML Compliance Analyst 2014 – 03/15
 Responsible for supporting and leading aspects of the firm’s Anti-Money Laundering (AML) program to identify,
remediate and track issues, and develop controls to sustain improvements as they are implemented.
 Perform extensive systems functionality testing by adhering to detailed test scripts.
 Perform an alert review on alerts generated from the AML Transaction Monitoring System.
 Collect and document data, including alert, investigation, or SAR history, KYC information; relevant to account
and transaction data, plus any other required information to assist the investigation.
 Function as a key contributor with demonstrated knowledge of AML/KYC issues, as well as broader functional
knowledge.
 Build relationships with AML Investigations Team, and effectively communicate and transfer information for case
investigations (close, link or refer to case).
 Link accounts to the existing parent and resolve issues relating to non-designated accounts. In addition, the
LOB is needed to determine the account number and originating bank.
 Due diligence for OB Pairs via multiple systems and, search the Originator/Beneficiary and Imbedded Counter
Parties, Dirt/Angel Strings and Supporting Documentation.
 Analyze research and prepare a disposition that clearly reflects validity of the wire or provide an explanation
stating the wire is ML /TF activity based on the research of the transaction of funds transferred.
 Alerts and repairs are retrieved from the Atimize queue and processed according the SOP. The analyst is
responsible for reviewing the queue and clearing all alerts/repairs within the SLA.
CHASE, WILMINGTON, DE
Senior Customer Correspondence (Rehired 12/2013) 2013 - 2014
 Handling various card members inquires through correspondence, e-mail and telephone. Responsible for
analyzing the request to determine appropriate response or necessary course of action.
 Develop customer understanding and verify information via Lexis/Nexus and zip UPS.com (Zip Code Lookup).
 Familiar with lending processes and guidelines.
 Process Change of Authorizing Officer, Change of Liability, Consumer and Business Applications, Paper IDE,
IDE & CAO Folders, NFLF CAO-Specialist Request, Miscellaneous Load.

2. Renee Ransome Page 2
JPMORGAN CHASE BANK N.A., NEWARK, DE 2007 – 06/12
Tax Assistant/Administrative Coordinator, National Client Tax Services (relocated department to Chicago, IL)
 Responsibility consists of broad range of administration that includes scheduling meetings, conference calls,
department hotline, composing correspondence, travel arrangements, travel expense reports, invoice processing,
check request, internal transfers, E-Purchasing, track returns sent to clients, control the monthly filing payments of
the Estate Tax Returns with IRS, interacting with clients, vendors and senior management and numerous tax
projects. The Administrative function requires confidentiality, initiative and sound judgment.
 Research, deposit and update Refund Check Processing on internal accounting system. Prepare excel spreadsheet
to track outstanding refunds and reports to management. Reconcile refunds requested by Tax Department against
refunds issued by IRS and State authorities.
 Account research and payment processing through tax information managements systems (Omni Trust, PBIS &
Workstation). Deposit refund checks via Private Banking Information System (PBIS). Client searches through
various registers in One Source. Ad hoc projects as assigned by management.
 Responsible for timekeeping for the department using People Soft (TAS) as well as maintaining vacation records by
utilizing multiple spreadsheets, etc.
 In addition to processing payments, responsible for preparing debits and credits to the holding accounts and clearing
the items from the open item report.
Payroll Research & Resolution Specialist, Human Resources 2005 - 2007
 Responsible for analyzing, researching and resolving questions/inquiries received through case management from
Access HR and People Soft. The Payroll Research Specialist processes all case types requiring multiple
transactions and calculations, including internal calls to department managers HR Business Partners, employees
and Access HR.
 Required to utilize formulas and be able to correctly calculate numerous payments, which may include pension, final
pay, vacation, severance and/or overpayments.
 In addition to processing payments, responsible for preparing debits and credits to the holding accounts and clearing
the items from the open item report.
JPMORGAN CHASE BANK N.A., NEWARK, DE
Senior Operations Associate, Client Reference Data 2002 - 2005
 Responsible for creating accounts on multiple bank applications. Merging and linking accounts to reflect the
customers banking portfolio.
 Accountable for monitoring and maintaining shared mailbox and ensuring that queries/requests are handled within
the scheduled SLA.
 Coordinate with managers to complete successful transfer of assets to JPM.
 Liaise with various departments in order to provide the necessary research and resolution. Research is also
performed by utilizing various web sites to ascertain the validity of the client opening an account.
 Accountable for coding accounts with client specific information to ensure the integrity of the data and creating the
CAS Identification Numbers, UCN and SPN.
.
CHASE MANHATTAN BANK USA NA, NEWARK, DE
Merchant Dispute Analyst, Cardholder Services 2000 - 2002
 Responsibilities included receiving incoming calls via call center to resolve card holder disputes, extensive
researching of Card member accounts by reviewing monthly statements and documentation received from the card
member. Regulation Z is followed in order to process a charge back to the merchant.
 Processed adjustments are made according to guidelines set forth, which may consist of a merchant charge back,
write-off, provisional credits or processing non-monetary adjustments.

3. Renee Ransome Page 3
CHASE MANHATTAN BANK DELAWARE, WILMINGTON, DE
Senior Operations Specialist, Chase Treasury Solutions 2000 - 2000
 Responsibilities included extensive communication with Positive Pay Accounts via Auto Fax. Credit and/or debit
adjustments are created on the accounts via the Monetary Adjustment System (MAS) or electronic funds transfer
(EFT). In addition, my role was to assist the Team Leader with processing payroll for the entire department.
Consultant/Reconciler, Chase Treasury Solutions (Account Reconcilement) 1999 - 2000
 Researched and reconciled relating to check processing and adjustments in the Exceptions Department requiring
communications. Product Specialist, etc. to identify unapplied credit required to offset unadjusted funds.
NATIONAL VULCANIZED FIBER (NVF), HOCKESIN, DE
Exports Manger 1997 - 1999
 Managed the exportation of vulcanized fiber to overseas customers. Provided quotes, order and customer complaint
processing, expediting, sample requests, credit approval and orders were handled according to the Letter of Credits.
Sales in excess of $50 million.
SPI POLYOLS, NEW CASTLE, DE
International Marketing Service Care Representative 1994 - 1997
 Exported Polyols to overseas customers, 30% of domestic orders and maintained stock in warehouses. Orders were
processed upon receipt, quotes provided. Letters of Credits were processed according to the letter.
ASTRA ZENECA, WILMINGTON, DE
International Customer Care Representative 1/94 – 12/94
 Exported Surfactants to Latin American customers, coordinated transportation with logistics to insure customers
ETA. Adherence to the terms of Letters of Credit to insure specs requested by the customers. Credit and debits
prepared on an as needed basis.
Financial/Administrative Assistant 1990 - 1994
 Responsibilities included general accounting; accounts payable, accounts receivable, general ledger, tax deposits
invoicing, credit, collections, payroll, budget and check signing authorization. Assisted Price Waterhouse with year-
end audit, office management and purchasing for this decentralized department.
EDUCATION
Widener University - Chester, PA
Completed evening courses in Accounting and Liberal Arts (1.5 years)
American Institute of Banking - Dover, DE
Microcomputer Skills Certification
BDP International - Philadelphia, PA
Exports Training
COMPUTER SKILLS
Microsoft Office Programs: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
Tax Applications: Omni Trust, PBIS, EFTPS, Citadel, Trust Ease, FedEx, Workstation.
 JPMC Internal Systems: Virtual EMS (Conference Room Reservations and Catering Site), People Soft 8.9,
ePurchase, Iron Mountain Archive, Order-to-pay – Invoice Processing and TEEMS – T&E, ROWS, Document
Retrieval, NFLF Tracker, NFLF Exception Processing Lexis/Nexus, ACS Link, C3, ESP, Reporting Solutions,
Sonar, Actimize, FTMON, Halo, World Check, Advanced Google Searches.