1. RAHUL KUMAR
Mobile: +91-9650460631
E-mail: rahulkumsuryan@gmail.com
CAREER SUMMARY
 Currently working as Operation Executive with Tboholidays - travel boutique online holidays, a B2B online
portal, owned by Tek Travel.
 Proficient in managing Hotel contracting and Travel operations & corporate relationship, business
Development.
 Developing strong hotel partner relationships globally includes negotiating, inventory rates to support
maximum production.
 Expertise in identifying Training needs and executing the same for enhancing the operational efficiency of the
employees, Process stabilization, Policies and Procedures, completion of internal Audits.
QUALIFICATION
 BA from CHOUDHARY CHARAN SHING UNIVERCITY, Meerut(India).
CORE COMPETENCIES
Operations Management
 Managing customer service operations inclusive of conceptualizing & implementing short/ long term plans;
managing teams with focus on excelling business targets & Service delivery metrics.
 Assessing Customer/Hotel feedback, evaluating areas of improvements & providing critical feedback.
 Maintain updated records of all procedures and compliance manuals & ensure 100% compliance of the
Operations Department.
Team Management
 Conducts regular briefings for the team to discuss performance, organizational policies and process updates
ORGANISATIONAL EXPERIENCE
1) Since February 2014 at Travel Boutique Online, a B2B online portal, owned by Tek Travel Pvt Ltd..
Company Profile: We are a free zone company incorporated with DMCC (Dubai Multi Commodities Centre) under Dubai
government and located in Dubai. We promote and distribute our global accommodations product B2B online thru
Amadeus selling platform in the following source markets. We are partnering with Amadeus for over two years now and
had signed the partnership agreement in ATM of 2011. Tboholidays accommodations product is integrated on the
Amadeus selling platform and known as 'Amadeus Content Store' is widely booked by Amadeus agents across GCC,
Middle East and North Africa. Amadeus currently has a 48% market share in the MENA region which translates to over
5500 agent partners.
Our source markets are GCC: Kingdom of Saudi Arabia, Qatar, Kuwait, U.A.E, Oman, and Bahrain.
Middle East: Jordan, Lebanon, Palestine, Syria, North Africa, Morocco, Egypt, Sudan, Libya
India, Pakistan, Sri Lanka, U.K.Kenya, South Africa, Algeria, Tunisia, Nigeria, Ghana, Rawanda, Madagascar, Mauritius

2. Travel Boutique Online - H.O. In India: Accommodations & Holidays - We are headquartered in India where the
organization is in business for last 40 years. Rated amongst the top four travel consolidators pan India with our own fully
owned network of 24 offices, the organization caters to travel requirements of agent partners on B2B basis across India.
We have a customized B2B portal which is used by over 14000 agent partners across the length and breadth of India.
TBO B2B online was launched in 2007 in India.
The Accountabilities:
 Making sure that product displayed on our website is superior then other OTA’s in terms of hotel base,
rates, content etc.
 Negotiating rates & promotion with our top selling hotels to maximize revenue.
 Act as first level of Escalation. This includes handling Hotel complaints/feedback and ensuring prompt and
effective resolution of Hotels/clients issues based on the sampling, Trend Analysis, RCA etc
 Drive Program Level Action Plans to ensure 100% support to Performance Outliers and New Hires.
 Reporting (Monthly Dashboard, Quarterly Performance, Team Performance, Validation of Purchase Orders,
Profit & Loss, Justifying Refund). Deck for lost bookings, rates check, performance trends & new opportunities.
 Track pricing trends of products on Tbo-h website/ Vs. competition.
 Regular reporting of price benchmarking results to Business, marketing and product teams.
 Create a database of pricing trends across competition and Tbo.
 Liaison with various stakeholders to implement pricing & promotion recommendations
 Slice and dice the data to identify improvement opportunities for product pricing and promotions.
Understand competition’s pricing & promotion strategy.
 Handling issues with the hotels in terms of having any booking issue.
 Handling best rates and inventory management on our extranet system.
 Re negotiate the contracts if we got higher rates for any hotel.
 Working on the contracts of hotels. Making the contracts live on the system.
 To mentor and train new members in team.
 Responsible for all new season contracts and to add more properties on board.
2) August 2010 – Nov 2013 - Serco Global Services.
Company profile – Serco is one of the biggest BPO with about 54000 staff across 18 centers in locations in India and
abroad. It focuses on 5 key industry verticals - Financial Services, Retail & Manufacturing, Telecom, Insurance, and Travel
& Hospitality. Client “Gulliver Travel Associates”, a wholesale tour operator selling to tour operators around the world,
providing them with all their ground arrangements or any service that their passengers may require enhancing their trip.
Career Path
Team Associate, SME.
PERSONAL DETAILS
Date of Birth : 5th
Dec 1989
Marital Status : Married
Address : 378 Basai Darapur, New Delhi 110015.