1. Resume
Starwings Rahul Dwivedi
Mobile No. +919004434966,
+919762223756
Email: rahul.dgarge@gmail.com
Objective
To obtain a long-term carrier with an organization has strong background that
Provides good opportunity for enhancement of professional and personal status.
Summary
 Over 3Years 6 month professional experience in IT: N/w & System engineer in various
Platform, such as windows 2000/2003 server, Windows 2000, Windows XP & Win7/8.
 Having knowledge of Windows 2000/2003/2008/2012 Server with AD configuration.
 Proven technical and analytical skills, with sound understanding of systems, &
customize hardware and networking solutions to meet customer’s specific needs.
 Working and handling the national data center of a top banking client
 Team size 20-25 members.
 Giving support to large corporate environment in technical aspect.
 Installation, migration & consolidation(storage, P2 to V)
 Knowledge of ITIL management get training by WIPRO
SKILLS SET
 VMware Administration  Windows Administration
 Application support Engineer  Technical Support Engineer

Professional Experience
Windows Admin in Wipro InfoTech Pvt Ltd (From April 2014 to till)
Responsibilities & Achievements;
 Provide technically support to across the Mumbai to HDFC BANK client
 Throughout Mumbai remotely by telephone $ through net meeting, DSM, IBM tools,
RDP.
 Creating Virtual machine as per the customer requirement as per OS check list.
 Responsible for the implementing, troubleshooting, maintaining cloning, migrating and
customizing VM servers.
 Resolving the software, hardware and L1 level network operating system & server level
queries.
 Creation of Users in active directory, password reset & unlocking of uses Id’s.
 Monitoring disk, CPU & Memory utilization on server and ensure server uptime.
 Installing of critical Important $ moderate patches into the server’s periodically.
 Making the server performance report periodically in office. Call which includes
 CPU utilization, Memory utilization server uptime & send it to the superior.
 Responsible for taking vm snapshot and creating templates & cloning for virtual
machine.
 Giving file and folder permission on file server and FTP.
 Creating users, Group, OU etc.
 Checking the task assigned call of me & my team member by superior
 in usd ticketing tools.
 Share Network workload, CPU, Memory, data store latency etc. Utilization report of
physical & VM server to client.
 Provide Performance report from e-health & IBM web client report
 Report to Manager .
 Installation of Application software.
 Responsible for OS hardening, Updating and Installing MS security patches, baseline
Failed point’s implementation, antivirus installation & windows activation process.

2.  IIS installation, adding server in to domain, NTP setting, CCS & SSIM integration point s
implementation as per SOP.
 Monitoring /alert configuring in CA spectrum tools & V-Cops VMware tools.
 Sending the alert to application owner & execution owner & taking follow-ups.
 Doing NIC teaming configuration, generating hardware logs, page file setting as per MS
Recommendation and upgrading windows server as per POA.
 Responsible for performing Microsoft perfmon counters as per user’s requirement and
generating reports.
 Server health status (Network Connectivity, Hardware Health Status).
 OS Health checks (Disk Usage, CPU and Memory Monitoring).
 Resolving system space issues.
 Performing health check of servers.
 Troubleshooting windows OS related query on daily basis activity and sharing server OS
related analysis with justification.
 Rebooting server on schedule time activating windows key.
 Responsible for weekly MS cluster server reboot activity or cluster failover testing as
per standard guide lines for NCR servers, providing resolution related server monitor
Alarms and security alerts.
 Generation hardware logs like DSA, DSET and HPs report for hardware status or
analysis and resolving the hardware related error with help of vender.
 Handling operational and escalation related issues, vendor coordination for hardware
support & resolving of hardware related problems within specified SLA and TAT.
 Working with CA ticketing tools and logging a call with Wipro IAS, Dell , HP,IBM vendor
team and managing and coordinating with engineer and try to made the server up
within the SLA also sharing OS level observation points with server health performance.
TNS India Pvt Ltd (From Aug 2013 to 15 April 2014)
Responsibilities & Achievements;
 Technical support engineer for Across the India Clients.
 Maintenance of Windows xp, Windows7/8 & Linux environment.
 Installation of application Software’s.
 Backup process co-ordination done on Daily basis.
 Recovery data after System crash.
 Provide the support over the phone & Team Viewer.
 Creating & managing e-mail account and user support.
 Backup process done on Daily/Weekly/Monthly & yearly basis.
 System configuration while upgrading system.
 Installation, configuration of Network printers.
 Maintenance & backup of Various Marketing research Software.
 Logging the case in dell of faulty system through c hat & phone.
 Co-operation with dell and end user for system rectification.
 Installing, Configuring troubleshooting Net book, Laptop using command.
 Provide support over Dell, Lenovo tab & net book Laptop, Desktop etc.
Perfect Elogics Pvt L TD (From Dec 2011 to April 2012)
Application support engineer for Across the Mumbai Clients
Computer skills:
 Operating Systems :Microsoft Windows7, XP, Vista, Linux, Fedora
 MS- Office : MS Word, MS Excel, MS Outlook
 Networking Course : Microsoft Certified Professional(MCP 2012)
 Certification number : E507-8933 (410 AD Installation & Configuring )
PROFESSIONAL TRAINING & CERTIFICATION
 Microsoft Certified System Engineer - MCSE (Training)
 Exchange Server 2003.
 MCSA –Training (2012).
 Using language – Linux, Unix, SQL VMware.

3. TECHNICAL SKILLS
 Installation, troubleshooting, technical support and administration Microsoft
Windows XP & Win7 clients.
 Configuring group policy on Domain controllers and Organizational Units in
windows server
 Managing Active Directory Users, Groups and Profiles.
 Backup of Active Directory.
 Installation & Configurations of Exchange Server with ADS, creating
User / Group / Contacts / Rights.
 Disk Management with RAID Implementation.
 Remote Installation Services (RIS) Implementation.
 Good knowledge in TCP/IP, DNS and DHCP.
 Installation, troubleshooting and managing of print servers and network
printers.
 Experienced in Laptop Service with Software upgrading, Downgrading
Operating systems.
 Assembling desktops and maintenance of hardware related issues.
 Laptop downgrade (Vista into XP) and Laptop repairs.
 Server builds, software Installations ,Software configuration.
 Working on Database to retrieving data and that will help to solve data
collection issue.
 Working on daily alerts issue. Setting threshold value for each bank application
component
 Working on Alert Analysis of previous day Alerts.
 Checking daily space on server and Storage Management.
 Maintaining the CPU and memory utilization of server’s report.
 Performance monitoring of the servers like loads, disk space
 Interacting with the client for any higher level of escalation to get the issue
resolved
Academic Projects
PROJECT : ONLINE SHOPPING
Team Size: 4 Members
Description :
The project was all about simplifying the online shopping for the home appliances
and other items where we have used HTML Language for developing online
shopping web page.
Educational Qualification
 Completed Bachelor of Computer Application (BCA) from VBS (PU),
Varanasi in 2008.
 Completed HSC from BNB Inter College from Jaunpur (UP) in 2005
 Completed SSC from RISC Inter College from Jaunpur from (UP) in 2003
Personal information
Name : Rahul Dwivedi
Father’s Name : Mr. Anil Kumar Dwivedi
Date of Birth : 2nd August 1987
Gender : Male
Nationality : Indian
Marital Status : Single
Address : C-001/002 krishna Sagar Apt, Opp Aggr group vasant
Nagari Link road Nallasopara East.