SlideShare uma empresa Scribd logo
1 de 27
Baixar para ler offline
They Say: “Leadership is a Conversation”.
“Communication is the real work of leadership”. - Nohria
Radhia Benalia, PhD c, PMP
Specializes in Leadership Competencies
Certified Project Management Professional
Certified Green Project Manager
Instructor at The American University of Beirut -
CEC
Women for Peace Award- Canada 2008
BC Parliamentary Candidate- 2009
Speaker & Lecturer
Radhia.benalia@gmail.com
Governme
nt &
Politics
Academia
Corporat
e
NGO
• Why effective communication is so important.
• How to communicate effectively
• Listen effectively
• Speak like a Leader
• Give and Take Feedback like a Pro
• It’s about context!
If stakeholders don’t communicate effectively, the outcome is
usually known.
• The four human needs directly related to teamwork and
leadership are the following:
• 1)To feel that your performance is acknowledged;
• 2) To feel a sense of belonging;
• 3) To have a hopeful, realistic future to look forward to; and
• 4) To know what others expect of them and have the resources
to succeed.
• Most of these needs are fulfilled through effective
communication.
• Social Contexts drive our behaviors, and hence affects a team’s
ability to perform or not.
• Gorillas and Guerillas!
• You’re only at the top to have a better “view”.
• Your lack of communication might end up causing the
appearance of the “guerrilla” syndrome in your work
environment.
• You set the pattern. It’s either the great team, or….
• It’s easier to attract talent than to keep it.
• Can people talk honestly about their worries, concerns?
• Are there a few junior employees that can give feedback to management?
• You can pay people enough to come to work, but you can’t pay
them enough to want to come to work.
• A study was carried out about regrets of organizations heads.
Most of them mentioned something related to dealing with
human beings.
• When it’s blurry, try improving communication skills.
• When management sends dumb stuff down, front-line people
are hopefully too smart and care enough not to follow it.
• Pay attention!
Communication Skills- Sneak Peak from My Course
Communication Skills- Sneak Peak from My Course
• Don’t try to “read” minds!
• Don’t think of you’re going to be saying next.
• Don’t interrupt; don’t derail.
• Don’t selectively absorb.
• Don’t act like the so-called “know-it-all”.
• Try to understand the others’ conditions.
• Rephrase in your mind.
• Confirm that you have received
the message.
Activity
Communication Skills- Sneak Peak from My Course
Your
character
Your
Demeanor
or
“projected
Self”
Your Words
• How do people see you?
• Happy people are a draw.
• Keep a positive sheer.
• Work extensively on yourself if you’re quick-tempered.
• Knowledgeable
• Assertive
• Happy
• Hard-working
So-called “know-it-all”
Aggressive
Clown
Oblivious to humans and
context
Communication Skills- Sneak Peak from My Course
Communication Skills- Sneak Peak from My Course
• How do we persuade people?
• We influence by giving.
• We influence by authority.
• We influence by requesting incremental commitment.
• We influence by “showing” our unique value.
• We influence through our communities.
• We influence when people like us.
• Conciseness
• Wit
• Diplomacy
• Positive Urgency
• Drive
• Release your words to history…..
Diplomacy is not only for people who work at the embassy!
• Do not humiliate.
• Give recognition.
• Be specific.
• Be consistent.
• Think of the broader picture.

Mais conteúdo relacionado

Mais procurados

Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...
Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...
Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...Association for Project Management
 
The Top Leadership Qualities Every Manager Needs
The Top Leadership Qualities Every Manager NeedsThe Top Leadership Qualities Every Manager Needs
The Top Leadership Qualities Every Manager NeedsWhen I Work
 
Organizational Leadership Development
Organizational Leadership DevelopmentOrganizational Leadership Development
Organizational Leadership DevelopmentChris Waters
 
Managing project teams
Managing project teamsManaging project teams
Managing project teamsRagunath K
 
Intro womens final2018no notes
Intro womens final2018no notesIntro womens final2018no notes
Intro womens final2018no notesSusan Murphy
 
The Essential Ingredients of a Leadership Development Curriculum
The Essential Ingredients of a Leadership Development CurriculumThe Essential Ingredients of a Leadership Development Curriculum
The Essential Ingredients of a Leadership Development CurriculumCMOE
 
Developing Yourself and Others
Developing Yourself and OthersDeveloping Yourself and Others
Developing Yourself and Othersmichellebaker
 
T5 leadership & communication skills 2013
T5 leadership & communication skills 2013T5 leadership & communication skills 2013
T5 leadership & communication skills 2013Rione Drevale
 
Leadership PowerPoint PPT Content Modern Sample
Leadership PowerPoint PPT Content Modern SampleLeadership PowerPoint PPT Content Modern Sample
Leadership PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Developing others
Developing othersDeveloping others
Developing othersronelcana
 
CONNECT™: It's all about connections - A Presentation on Team Management and ...
CONNECT™: It's all about connections - A Presentation on Team Management and ...CONNECT™: It's all about connections - A Presentation on Team Management and ...
CONNECT™: It's all about connections - A Presentation on Team Management and ...Myron Sta. Ana, BBTE, CLDPT
 
People Management 101
People Management 101People Management 101
People Management 101Jose Bautista
 
8 necessary roles within highly effective teams
8 necessary roles within highly effective teams8 necessary roles within highly effective teams
8 necessary roles within highly effective teamsDrake International
 
Project leadership - we stand alone together (George Cameron) SCOT100915
Project leadership - we stand alone together (George Cameron) SCOT100915Project leadership - we stand alone together (George Cameron) SCOT100915
Project leadership - we stand alone together (George Cameron) SCOT100915Association for Project Management
 
Leadership and People Management Skills
Leadership and People Management SkillsLeadership and People Management Skills
Leadership and People Management Skillsshofiulalom
 

Mais procurados (20)

People Management
People ManagementPeople Management
People Management
 
Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...
Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...
Intelligent Conflict Management - How to Deal with Conflict in Project Teams ...
 
Project Leadership
Project LeadershipProject Leadership
Project Leadership
 
The Top Leadership Qualities Every Manager Needs
The Top Leadership Qualities Every Manager NeedsThe Top Leadership Qualities Every Manager Needs
The Top Leadership Qualities Every Manager Needs
 
Organizational Leadership Development
Organizational Leadership DevelopmentOrganizational Leadership Development
Organizational Leadership Development
 
Managing project teams
Managing project teamsManaging project teams
Managing project teams
 
Intro womens final2018no notes
Intro womens final2018no notesIntro womens final2018no notes
Intro womens final2018no notes
 
The Essential Ingredients of a Leadership Development Curriculum
The Essential Ingredients of a Leadership Development CurriculumThe Essential Ingredients of a Leadership Development Curriculum
The Essential Ingredients of a Leadership Development Curriculum
 
Managing people
Managing peopleManaging people
Managing people
 
Developing Yourself and Others
Developing Yourself and OthersDeveloping Yourself and Others
Developing Yourself and Others
 
Agile leadership
Agile leadershipAgile leadership
Agile leadership
 
One Leadership Development Program Does Not Fit All
One Leadership Development Program Does Not Fit AllOne Leadership Development Program Does Not Fit All
One Leadership Development Program Does Not Fit All
 
T5 leadership & communication skills 2013
T5 leadership & communication skills 2013T5 leadership & communication skills 2013
T5 leadership & communication skills 2013
 
Leadership PowerPoint PPT Content Modern Sample
Leadership PowerPoint PPT Content Modern SampleLeadership PowerPoint PPT Content Modern Sample
Leadership PowerPoint PPT Content Modern Sample
 
Developing others
Developing othersDeveloping others
Developing others
 
CONNECT™: It's all about connections - A Presentation on Team Management and ...
CONNECT™: It's all about connections - A Presentation on Team Management and ...CONNECT™: It's all about connections - A Presentation on Team Management and ...
CONNECT™: It's all about connections - A Presentation on Team Management and ...
 
People Management 101
People Management 101People Management 101
People Management 101
 
8 necessary roles within highly effective teams
8 necessary roles within highly effective teams8 necessary roles within highly effective teams
8 necessary roles within highly effective teams
 
Project leadership - we stand alone together (George Cameron) SCOT100915
Project leadership - we stand alone together (George Cameron) SCOT100915Project leadership - we stand alone together (George Cameron) SCOT100915
Project leadership - we stand alone together (George Cameron) SCOT100915
 
Leadership and People Management Skills
Leadership and People Management SkillsLeadership and People Management Skills
Leadership and People Management Skills
 

Semelhante a Communication Skills- Sneak Peak from My Course

execution-170910072520 (2).pdf
execution-170910072520 (2).pdfexecution-170910072520 (2).pdf
execution-170910072520 (2).pdfShaliniMittal30
 
Execution: The discipline of getting things done
Execution: The discipline of getting things doneExecution: The discipline of getting things done
Execution: The discipline of getting things doneabhishek singh
 
You Caught Me Monologuing: Effective Communications in Security
You Caught Me Monologuing: Effective Communications in SecurityYou Caught Me Monologuing: Effective Communications in Security
You Caught Me Monologuing: Effective Communications in SecurityPhilip Beyer
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsOnline
 
Emotional intelligence in project management
Emotional intelligence in project managementEmotional intelligence in project management
Emotional intelligence in project managementRajiv Upadhyay
 
Influence stakeholders through leadership by Mr. Gaby Awad
Influence stakeholders through leadership by Mr. Gaby AwadInfluence stakeholders through leadership by Mr. Gaby Awad
Influence stakeholders through leadership by Mr. Gaby AwadPMILebanonChapter
 
Leadership presentation
Leadership presentationLeadership presentation
Leadership presentationksaravanan43
 
Personality development
Personality developmentPersonality development
Personality developmentARATHY K
 
Strategies for Successful Supervision by UCF
Strategies for Successful Supervision by UCFStrategies for Successful Supervision by UCF
Strategies for Successful Supervision by UCFAtlantic Training, LLC.
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptShehryarBhatti2
 
Leadership Presentation.ppt
Leadership Presentation.pptLeadership Presentation.ppt
Leadership Presentation.pptsathiyaseelan81
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptusamashakeel20
 

Semelhante a Communication Skills- Sneak Peak from My Course (20)

execution-170910072520 (2).pdf
execution-170910072520 (2).pdfexecution-170910072520 (2).pdf
execution-170910072520 (2).pdf
 
Execution: The discipline of getting things done
Execution: The discipline of getting things doneExecution: The discipline of getting things done
Execution: The discipline of getting things done
 
Leadership skills
Leadership skillsLeadership skills
Leadership skills
 
IdeaPOP! 2019
IdeaPOP! 2019IdeaPOP! 2019
IdeaPOP! 2019
 
People leadership
People leadershipPeople leadership
People leadership
 
Work culture
Work cultureWork culture
Work culture
 
Leadership workshop
Leadership workshopLeadership workshop
Leadership workshop
 
You Caught Me Monologuing: Effective Communications in Security
You Caught Me Monologuing: Effective Communications in SecurityYou Caught Me Monologuing: Effective Communications in Security
You Caught Me Monologuing: Effective Communications in Security
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Emotional intelligence in project management
Emotional intelligence in project managementEmotional intelligence in project management
Emotional intelligence in project management
 
Growing as a Leader
Growing as a LeaderGrowing as a Leader
Growing as a Leader
 
Influence stakeholders through leadership by Mr. Gaby Awad
Influence stakeholders through leadership by Mr. Gaby AwadInfluence stakeholders through leadership by Mr. Gaby Awad
Influence stakeholders through leadership by Mr. Gaby Awad
 
Leadership presentation
Leadership presentationLeadership presentation
Leadership presentation
 
Personality development
Personality developmentPersonality development
Personality development
 
Strategies for Successful Supervision by UCF
Strategies for Successful Supervision by UCFStrategies for Successful Supervision by UCF
Strategies for Successful Supervision by UCF
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership Presentation.ppt
Leadership Presentation.pptLeadership Presentation.ppt
Leadership Presentation.ppt
 
Leadership
LeadershipLeadership
Leadership
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 

Último

Choosing the Best Alternative Using the Pugh Matrix Method
Choosing the Best Alternative Using the Pugh Matrix MethodChoosing the Best Alternative Using the Pugh Matrix Method
Choosing the Best Alternative Using the Pugh Matrix MethodCIToolkit
 
Putting Prioritization Matrix into Practice for Effective Decision-Making
Putting Prioritization Matrix into Practice for Effective Decision-MakingPutting Prioritization Matrix into Practice for Effective Decision-Making
Putting Prioritization Matrix into Practice for Effective Decision-MakingCIToolkit
 
Mirko Corna - Google Certifications - Senior Project Manager
Mirko Corna - Google Certifications - Senior Project ManagerMirko Corna - Google Certifications - Senior Project Manager
Mirko Corna - Google Certifications - Senior Project ManagerMirko Corna
 
International Volunteer Programs presentation
International Volunteer Programs presentationInternational Volunteer Programs presentation
International Volunteer Programs presentationvwbinternational045
 
Introduction to 5S: A Journey Towards Workplace Excellence
Introduction to 5S: A Journey Towards Workplace ExcellenceIntroduction to 5S: A Journey Towards Workplace Excellence
Introduction to 5S: A Journey Towards Workplace ExcellenceCIToolkit
 
Mirko Corna - ITIL Courses - Senior Project Manager
Mirko Corna - ITIL Courses - Senior Project ManagerMirko Corna - ITIL Courses - Senior Project Manager
Mirko Corna - ITIL Courses - Senior Project ManagerMirko Corna
 
Creativity and Design Thinking - 2024.pdf
Creativity and Design Thinking  - 2024.pdfCreativity and Design Thinking  - 2024.pdf
Creativity and Design Thinking - 2024.pdfLuís Gustavo Martins
 
Using the RAID Log to Monitor Your Project
Using the RAID Log to Monitor Your ProjectUsing the RAID Log to Monitor Your Project
Using the RAID Log to Monitor Your ProjectCIToolkit
 
How Force Field Analysis Enhances Decision-Making and Team Engagement
How Force Field Analysis Enhances Decision-Making and Team EngagementHow Force Field Analysis Enhances Decision-Making and Team Engagement
How Force Field Analysis Enhances Decision-Making and Team EngagementCIToolkit
 
BPMN tutorial by Draw Libre Office
BPMN  tutorial by Draw Libre OfficeBPMN  tutorial by Draw Libre Office
BPMN tutorial by Draw Libre OfficeMassimo Talia
 
Agile Journey - Don’t DO agile, BE agile
Agile Journey - Don’t DO agile, BE agileAgile Journey - Don’t DO agile, BE agile
Agile Journey - Don’t DO agile, BE agileZuzana (Zuzi) Sochova
 

Último (11)

Choosing the Best Alternative Using the Pugh Matrix Method
Choosing the Best Alternative Using the Pugh Matrix MethodChoosing the Best Alternative Using the Pugh Matrix Method
Choosing the Best Alternative Using the Pugh Matrix Method
 
Putting Prioritization Matrix into Practice for Effective Decision-Making
Putting Prioritization Matrix into Practice for Effective Decision-MakingPutting Prioritization Matrix into Practice for Effective Decision-Making
Putting Prioritization Matrix into Practice for Effective Decision-Making
 
Mirko Corna - Google Certifications - Senior Project Manager
Mirko Corna - Google Certifications - Senior Project ManagerMirko Corna - Google Certifications - Senior Project Manager
Mirko Corna - Google Certifications - Senior Project Manager
 
International Volunteer Programs presentation
International Volunteer Programs presentationInternational Volunteer Programs presentation
International Volunteer Programs presentation
 
Introduction to 5S: A Journey Towards Workplace Excellence
Introduction to 5S: A Journey Towards Workplace ExcellenceIntroduction to 5S: A Journey Towards Workplace Excellence
Introduction to 5S: A Journey Towards Workplace Excellence
 
Mirko Corna - ITIL Courses - Senior Project Manager
Mirko Corna - ITIL Courses - Senior Project ManagerMirko Corna - ITIL Courses - Senior Project Manager
Mirko Corna - ITIL Courses - Senior Project Manager
 
Creativity and Design Thinking - 2024.pdf
Creativity and Design Thinking  - 2024.pdfCreativity and Design Thinking  - 2024.pdf
Creativity and Design Thinking - 2024.pdf
 
Using the RAID Log to Monitor Your Project
Using the RAID Log to Monitor Your ProjectUsing the RAID Log to Monitor Your Project
Using the RAID Log to Monitor Your Project
 
How Force Field Analysis Enhances Decision-Making and Team Engagement
How Force Field Analysis Enhances Decision-Making and Team EngagementHow Force Field Analysis Enhances Decision-Making and Team Engagement
How Force Field Analysis Enhances Decision-Making and Team Engagement
 
BPMN tutorial by Draw Libre Office
BPMN  tutorial by Draw Libre OfficeBPMN  tutorial by Draw Libre Office
BPMN tutorial by Draw Libre Office
 
Agile Journey - Don’t DO agile, BE agile
Agile Journey - Don’t DO agile, BE agileAgile Journey - Don’t DO agile, BE agile
Agile Journey - Don’t DO agile, BE agile
 

Communication Skills- Sneak Peak from My Course

  • 1. They Say: “Leadership is a Conversation”. “Communication is the real work of leadership”. - Nohria
  • 2. Radhia Benalia, PhD c, PMP Specializes in Leadership Competencies Certified Project Management Professional Certified Green Project Manager Instructor at The American University of Beirut - CEC Women for Peace Award- Canada 2008 BC Parliamentary Candidate- 2009 Speaker & Lecturer Radhia.benalia@gmail.com Governme nt & Politics Academia Corporat e NGO
  • 3. • Why effective communication is so important. • How to communicate effectively • Listen effectively • Speak like a Leader • Give and Take Feedback like a Pro
  • 4. • It’s about context! If stakeholders don’t communicate effectively, the outcome is usually known.
  • 5. • The four human needs directly related to teamwork and leadership are the following: • 1)To feel that your performance is acknowledged; • 2) To feel a sense of belonging; • 3) To have a hopeful, realistic future to look forward to; and • 4) To know what others expect of them and have the resources to succeed.
  • 6. • Most of these needs are fulfilled through effective communication. • Social Contexts drive our behaviors, and hence affects a team’s ability to perform or not.
  • 7. • Gorillas and Guerillas!
  • 8. • You’re only at the top to have a better “view”. • Your lack of communication might end up causing the appearance of the “guerrilla” syndrome in your work environment. • You set the pattern. It’s either the great team, or…. • It’s easier to attract talent than to keep it.
  • 9. • Can people talk honestly about their worries, concerns? • Are there a few junior employees that can give feedback to management?
  • 10. • You can pay people enough to come to work, but you can’t pay them enough to want to come to work.
  • 11. • A study was carried out about regrets of organizations heads. Most of them mentioned something related to dealing with human beings. • When it’s blurry, try improving communication skills. • When management sends dumb stuff down, front-line people are hopefully too smart and care enough not to follow it. • Pay attention!
  • 14. • Don’t try to “read” minds! • Don’t think of you’re going to be saying next. • Don’t interrupt; don’t derail. • Don’t selectively absorb. • Don’t act like the so-called “know-it-all”.
  • 15. • Try to understand the others’ conditions. • Rephrase in your mind. • Confirm that you have received the message. Activity
  • 18. • How do people see you?
  • 19. • Happy people are a draw. • Keep a positive sheer. • Work extensively on yourself if you’re quick-tempered.
  • 20. • Knowledgeable • Assertive • Happy • Hard-working So-called “know-it-all” Aggressive Clown Oblivious to humans and context
  • 23. • How do we persuade people?
  • 24. • We influence by giving. • We influence by authority. • We influence by requesting incremental commitment. • We influence by “showing” our unique value. • We influence through our communities. • We influence when people like us.
  • 25. • Conciseness • Wit • Diplomacy • Positive Urgency • Drive • Release your words to history…..
  • 26. Diplomacy is not only for people who work at the embassy!
  • 27. • Do not humiliate. • Give recognition. • Be specific. • Be consistent. • Think of the broader picture.