1. Summary
Highlights
Professional Experience
Education
RACHAEL KELLERMAN
2330 Cosmos Drive, Loveland, Ohio 45140 | C: 513-325-8730 | raltic2010@gmail.com
Motivated, quality-focused professional with nearly five years of billing experience. Maintains
a high degree of professionalism with strong problem solving capabilities. Excels in a fast
paced customer service environment, with eight years of experience.
Expert in customer relations
Effective time management
Accounts receivable professional
Complex problem resolution
Microsoft office proficiency
Excellent communication skills
Apr 2015 to CurrentStation Assistant
Dream Dinners - West Chester, OH
Provides guidance to new customers during the process of creating "Dream Dinners". Easily
connects with guests to discover the ideal solution in servicing their needs.
Dec 2010 to CurrentBilling Specialist
Planes Moving and Storage - West Chester, OH
Train new team members on auditing techniques, billing procedures and software. Plan and
execute project audits using complex Excel report building. Maintain excellent daily customer
service with vendors and coworkers. Work closely with sales team on continuing project cost
management. Responsible for weekly contractor's payroll and client invoicing.
Nov 2005 to Sep 2013Third Key Holder
Claire's Boutique - Cincinnati, Ohio
Delivered outstanding customer service and handled customer complaints in store.
Responsible for opening and closing procedures; including counting cash drawers and making
bank deposits. Maintained visually appealing displays while supervising associates.
Sep 2006 to May 2010Gift Receipts & Records Student Aid ; Criminal Justice Assistant
Mount Vernon Nazarene University - Mount Vernon, OH
Processed gift receipts for campus wide fund raising events. Researched new scholarship
opportunities as well as standard Data entry in CARS system. Proctored exams, graded
assignments, organize lectures, and create displays for the Psychology, Sociology, and
Criminal Justice Departments.
2010Bachelor of Arts, Criminal Justice
Mount Vernon Nazarene University - Mount Vernon, Ohio, USA
Graduated Magna Cum Laude
Minor in Psychology
Treasurer of Psychology Club