1. HCL Technologies Ltd.

2.  DevOps as a core strategy
 Meaningful implementation of DevOps
 Role of tool vendors

3. DevOps as a core
strategy

4. $6.2 31 90000
BILLION COUNTRIES P E O P L E

5. London, UK
Local Market
China, Shanghai
SAP Consulting Poland, Krakow
Near shore Local Market Consulting &
Multi-Lingual Support Support including Mandarin
USA, Raleigh
Finland
Mainland Delivery
Japan
India (5)
Centre Local Language
ITAR compliant Offshore AMS Delivery Centre
Local Consulting & ADS
24x7
Monitoring
Centre
Singapore
Local Market
US Nearshore- Consulting
ITAR compliant South Africa, Cape
L2 SAP Support Town
Puerto Rico Australia, Melbourne
Local Market
Consulting Local Market Consulting
South America
Delivery Centre
including Portuguese & Offshore SAP Configuration & Support Local Market Consulting
Spanish Coverage Basis Support Centre
Local Training Academy New Zealand, Auckland
Brazil, Porto Alegre
Malaysia, Kuala Lumpur, Penang

6.  Infosys
 TCS
 Wipro
 CTS
 Lot more…

7.  CLOUD – Infrastructure and Platform
 Centralized Release Management
 Consolidate Tools & Governance
 Newer Skills….
Of Course there’s…
 Lean Processes
 Agile Ways of Working
 Mindset and Culture

8.  Many verticals and LOBs
 Apps Service Lines
 Varied Quality Standards
 CMMi and Metrics
 Centralized Project
Management Tool
 Process standardization
 Managing fresh talent and skills
 Margin pressures
 more…

9. SCRM Improvement Drivers Expert’s View
 “An efficient change process can cut up to 33% off the typical
product development cycle time” – McKinsey & Company
 “80% of outages are due to people and process, and of those at
least 50% are due to integration handoff issues across change,
configuration and release” – Gartner
 “54% of companies lack a single repository to review, analyze,
approve and track changes across products and applications“ –
Gartner
 “Companies now recognize that better change processes can
deliver top-line benefits...and are therefore developing change
management with an eye towards improving speed to market” –
Aberdeen Group

10. Quality Early and
Continuous
Feedback
Across Services …
Custom Development, Apps Maintenance, Enhancement,
Support etc.
Especially where code is involved.

13.  Elimination of waste by…
Is this possible at
 Implementing Factory model:
all in Software Development
…. Support & Maintenance – maybe
Enhancements and Development – NO
 People utilization and productivity: Can this be achieved
without right skilling and re-skilling

14.  Offshore Delivery Centers and Non Disclosure
Agreements… exercise full control on people
and execution
 Customers on a Lean and agile
transformation….conflicting
with vendor
transformation initiatives
 Outcome based pricing models… estimates used
for billing.

15. Meaningful implementation of
DevOps

16. • Limit WIP balance based on
Capacity and Cycle time.
• Process Policies
Explicit via centralized delivery
process & engineering metrics for
early and continuous feedback
• Visualization via multi-
level dashboards and CFD
• Mange Flow automated
compliance audits

17. Mindset & Culture
DevOps
Customer
IT Service
Vendor
Delivery Rigor (Technology)

18. Role of tool vendors

19. • Looks as though the Large IT Services are
ignored…
…engage with IT service organization and
understand their psyche, needs and challenges.
on the path in
• Larger IT Services are
embracing Lean and Agile; proactively or
reactively…
….thankfully CMMi is out of the way….things
will change sooner than expected…

20. • DevOps tools is critical to Synergize delivery and
enabling functions…
… currently it looks more of tech toys for the geeks …
equally important are the non-geeks… the business
folks.
• Ignoring IT Services organization might be costly
mistake and a huge Opportunity lost.
…IT services industry constitute a large chunk of
business… at least IT Services in India.

21. Ravi Kumar Srinath Chandrasekharan
ravikumar.rk@hcl.com c.srinath@hcl.com
ravikumar.rk@gmail.com srinath_cs@yahoo.com