2. Arno van Doorn
Richard Jaspers
Presales
a.vandoorn@ressoftware.com
r.jaspers@ressoftware.com
Twitter account: @RESsoftware_NL
Reageren op dit seminar: #RESwebinar
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3. Serving the User
User
IT Services
Workspace
End Users
IT Organization
Run
Books
3
8. Workspace Management Challenges
• Fat Client / Thin Client / Laptop?
• Terminal Server / Citrix?
• VDI: Statefull or Stateless?
• Security: Applications, Files / Folders, USB?
• How complex is Login Script to manage all above?
• How many Group Policies to manage all above?
• User Settings: Roaming Profiles (v1 / v2)?
• and many more…..
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10. Context Aware Workspaces
Context Content
User id Applications
Location Printers
Time Data
Device User User preferences
Workspace
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11. Context Aware Workspaces
Context A Content A
Tom Context A, office Applications
Application set A
117.22.14.176 (office) Printers
Printer A
14:23 Data set A
Laptop W-012 User User preferences:
preferences
Workspace Tom
User Workspace
Tom
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12. Context Aware Workspaces
Context B Content B
Tom Application set B
Context A, office
B, home
207.78.01.026 (home) Printer B
20:23 Data set B
Laptop W-012 User preferences:
Tom
User Workspace
Tom
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13. The User Desktop Issue
User
Desktop
Applications
Tightly
coupled
dependencies Operating
system
Hardware
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14. Solving the User Desktop Issue
Separating the user
workspace from the rest
of your infrastructure
User
Desktop
Applications
Tightly
coupled
dependencies Operating
system
Hardware
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15. Solving the User Desktop Issue
Separating the user
workspace from the rest
of your infrastructure
User
Separate
Desktop
desktops…
…from
Applications
applications
Tightly
coupled
dependencies Operating
…from
system
OS
…from
Hardware
hardware
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16. The User Desktop Issue Solved!!
I’m more I’m more I’m more I’m more
productive productive productive productive
now! now! now! now!
Separates user desktops
from the application
User
delivery infrastructure by
Desktop
composing user workspaces
Applications
Application Virtualization
Separated user desktops
from the infrastructure:
Operating
system Laptop Operating System Virtualization Virtual
Desktop
RES WorkspaceTerminal
Manager
Services Desktop
Hardware Hardware Virtualization
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17. How to Get to Manage Workspaces
Fully Managed User
Workspace
Small steps to a big goal… Workspace Model
(Partly Managed
Desktop)
Workspace Designer Applications
(Analyzes Data) Data
Printer
Settings
Desktop Sampler
(Collects Data)
Unmanaged Live
Desktops
18. Desktop Transformation
• Groundbreaking concept that transforms an
existing desktop infrastructure into managed
user workspaces using:
– live data
– a step-by-step approach that minimizes the risk and impact on the desktop
user
• Makes User Workspace Management feasible for
any type of customer without the need for a
desktop migration project
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20. User Settings versus User Profile
User Settings
Windows XP profile
Windows 7 profile
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21. Zero Profile Technology
• Persistent User Settings without managing profiles
• Self-learning
• Real time
– Trace Changes in Word
• Windows version independent
• Just the changes, not the profile
• Restore user settings
• Helps migrate to Local / Mandatory Profiles
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22. Summary
• Features centralized management console
• Reduces cost and time investments in overseeing User
Workspace Management
• Zero profile technology automatically and immediately
preserves and applies user settings
• Manages access to applications, data and printers
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23. Summary (continued…)
• User settings are abstracted from the profile, so
settings are available on any OS version
• Migration to new operating systems has no effect on
user experience
• Supports virtual desktop infrastructures in both Citrix
and VMware environments
• Supports application virtualization, including Citrix
Streaming Applications, Microsoft App-V and VMware
ThinApp
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25. 0
How does RES
Behind the
IT Challenges Automation
scenes
Manager help
From Datacenter to the Desktop
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26. The IT Productivity Challenge
Business and User Focus: CIO Focus:
Economic Efficiency IT Efficiency
One Cost–Effective
Platform
• Increase the return on • Deliver against changing
every employee business requests
• Enable every type of user • Control support, integration
• Make IT a value add & training cost
• Reduce risk to the business • Protect information and
stay compliant
• Connect users to key
business applications
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27. Opportunities in Dynamic Times
MARKET
Take Small Steps to a Big Goal:
IT needs control over the users and
think about the future
“SMBs will (again) lead the Gartner estimates that on Unplanned Downtime
market up out of recession, average mission-critical Environmental
so it behooves tech vendor application downtime is Factors (20%)
strategists and marketers caused by:
Operator
to map their plans and • Application failures (40%) Errors
investments in the SMB (40%) Application
market accordingly”* • Operator errors (40%) Failure
(40%)
DAY TO DAY activities • Hardware (20%)
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28. The IT balancing act…
• Operational: Support daily operations, cost effective and consistent
• Strategy: Accommodate changing business needs
Current Situation RES Automation Manager
Strategic
Operational Strategic
Operational
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29. Why RES Automation Manager
Needs:
• Minimizes time
Drivers: spend on recurring
• Reducing help desk and unique changes
calls • Changes can be
Problems: • Windows 7
0 automated from
• Manage local migration one single console
firewall/security • Patch management • Labor intensive IT
• Reliability and • Automate daily IT changes that
Traceability activities normally take hours
• Manage Laptops • Reduce IT operation are completed
outside the office costs automatically in
• Reduce scripting minutes.
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30. 0
How does RES
Behind the
IT Challenges Automation
scenes
Manager help
From Datacenter to the Desktop
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32. Positioning RES Automation Manager 2011
The Value of
RES Automation Manager 2011
Service
Orchestration
Resource
Provisioning
Task
Automation
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33. Task Resource Why RES Software?
Service
Automation Provisioning Orchestration
• Predefined Tasks • Runbooks • Orchestration
• Team Scheduling • User Provisioning • Workflow Actions
• Building Blocks • Computer Provisioning • Integration
• Audit Trail & Job History • Advanced Job Scheduling
• Delegation of Control • Workspace Manager
Integration
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34. 0
How does RES
Behind the
IT Challenges Automation
scenes
Manager help
From Datacenter to the Desktop
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35. RES Automation Manager Tasks
Configuration
Advanced Tasks
Security
System State
Provisioning Tasks
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36. Task Automation
Tasks
Agents
Parameters
Teams
Conditions
On Demand
Dispatcher Scheduled
Recurring
Orchestrated
Automated Job:
Windows
Computer
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37. Task
Automation
• Predefined Tasks
• Team Scheduling
• Building Blocks
• Audit Trail & Job History
• Delegation of Control
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38. Task Automation Example
• Manage Windows Firewall
• Restart Service
• Set Registry Key
• Query Installed Programs
• Query Windows Event Log
• Query Free Disk Space
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40. RES Automation Manager – Resource Provisioning
• Active Directory User (Create, Manage, Delete, Query)
• Active Directory Group (Create, Manage, Delete, Query)
• Active Directory Computer (Create, Manage, Delete, Query)
• Active Directory OU (Create, Manage, Delete, Query)
• Active Directory Object (Move, Query)
• Exchange Mailbox
(Create, Manage, Move, Export, Delete, Query)
• VMware ESX Virtual Machine
(Create, Manage, Snapshot, Delete, Query)
• SQL Statement (Execute, Query)
• Secure Shell (SSH) Commands (Execute)
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41. Example – New Hired Employee
JOB 1: Install RES JOB 2: Install MS JOB 3: Create AD user JOB 4: Create JOB 5: Configure
Automation Manager Office on Agent 1 on Agent 2 Exchange mailbox Fileshare on Agent 4
On Agent 1 On Agent 3
Administrator
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42. Example – New Hired Employee
JOB 1: Install RES JOB 2: Install MS JOB 3: Create AD user JOB 4: Create JOB 5: Configure
Automation Manager Office on Agent 1 on Agent 2 Exchange mailbox Fileshare on Agent 4
On Agent 1 On Agent 3
Administrator
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43. Conclusion Automation
• Speed up process
• Reduce human faults
• Reduce Service Desk calls
• Empower Service Desk
• Re-allign your best people
• Save intellectual capital
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