CTARS+, Client Therapeutic Analysis and Reporting System, Tools For Human Services - Quovus Technologies

‘Suppor.ng
Evidence
Based
Prac.ce
&
Assis.ng
Compliance
with
Industry
Standards’

Client
Therapeu.c
Analysis
and
Repor.ng
System

Client
Therapeu.c
Analysis
and
Repor.ng
System

INDEX

• What is CTARS+

• Easy User Input

• Information Entry

• Automated Reports

• Detailed Behaviour Log

• Summary Behaviour Log

• Detailed Incident Log Report

• Summary Incident Log Report

• Chart Categories

• Overt Behaviour monthly Chart - (Behavioural Patterns)

• Overt Behaviour monthly Chart - (Reading the count for the month via cursor movement)

• Shift Log Detailed & Summary Reports

• Products & Services

• CTARS+365

• Workﬂow

• CTARS+ Facts Sheet ( Philosophy, Beneﬁts, Information Capture & Process Explained)

Q
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O
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PO
Box
620
Richmond

NSW
2753
A
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S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112

www.quovustechnologies.com.au
info@quovustechnologies.com.au

Client
Therapeu.c
Analysis
and
Repor.ng
System

CTARS+
is
an
integrated
electronic
informaJon
monitoring,
analysis
and
reporJng
system
designed

to
assist
in
the
pracJcal
and
streamlined
management
of
your
client
programs.

CTARS+
enables
your
team
to
input,
monitor
and
organise
the
extensive
range
of
data
and

acJviJes
involved
in
the
comprehensive
and
responsive
coordinaJon
of
therapeuJc
programs
for

the
individuals
that
your
service
supports.

CTARS+
collates
informaJon
into
a
common
‘port-‐of-‐call’
for
your
staﬃng
team,
and
is
able
to

respond
to
mulJple
pracJce
demands.

Support
Model
Support
Design
&
Carer
Training
Needs

Client
Individual
Goals

Client
&
Stakeholder
Review

Data
Entry
Incident
reports
AcJvity
Log
Collated
InformaJon

Behavioural
Data

Email
Alerts

Reports

Trend
Analysis

Report
Q
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C
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O
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PO
Box
620
Richmond

NSW
2753
A
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T
R
A
L
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A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


InformaJon
Entry

Activity Log

Activity Log

Easy User Input for
Information Gathering

Behaviour Log

Progress Notes Incident Report

Shift Report

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PO
Box
620
Richmond

NSW
2753
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T
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A
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Automated
Reports

Automated Reports Instant Email to Stakeholders
+ Report Export

No Paper Chase Trend Analysis +Charts

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PO
Box
620
Richmond

NSW
2753
A
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T
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A
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Detailed
Behaviour
Log
Report

Q
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PO
Box
620
Richmond

NSW
2753
A
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A
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Summary
Behaviour
Log
Report

Q
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T
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O
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O
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PO
Box
620
Richmond

NSW
2753
A
U
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T
R
A
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I
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Detailed
Incident
Log
Report

Q
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T
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C
H
N
O
L
O
G
I
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S
PO
Box
620
Richmond

NSW
2753
A
U
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T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Summary
Incident
Log
Report

Q
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O
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PO
Box
620
Richmond

NSW
2753
A
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T
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A
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Chart
Categories

The
Charts
can
be
run
by
Categories
as
displayed
above.

Q
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PO
Box
620
Richmond

NSW
2753
A
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T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Overt
Behavior
Monthly
Chart

Charts
in
CTARS+
allows
for
the
tracking
of
a
clients
behavioural
pa^erns
and
gives
all
stakeholders
a

common
reference
‘window’
to
support
consultaJve,
team-‐based
acJons.

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PO
Box
620
Richmond

NSW
2753
A
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T
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A
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Overt
Behaviour
Monthly
Chart

When
the
cursor
is
moved
over
various
months,the
chart
will
indicate
the
behavioural

count
for
that
month.

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PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Shi_
Log
detailed

Shi_
Log
Summary

Client
Therapeu.c
Analysis
and
Repor.ng
System
FACTS
SHEET

Products
and
Services

CTARS+
Online
-‐
An
account
will
be
established
for
the
Agency
and
customised
to
their

requirement.
User
training
provided.
Agency
staff
input,
manage
and
report
on
data.
This

product
has
been
designed
to
accommodate
the
needs
of
Youth,
Foster
Care,
Disability

and
Mental
health
Services.

CTARS+
365
(Data
Capture
Interviews)
-‐

An
account
will
be
established
for
the
Agency

and
customised
to
their
requirements.
Accounts
maybe
on
a
enterprise
or
case
by
case

basis.
The
format
and
quesJonnaire
will
be
agreed
upon
with
the
agency.
Our
staff
will

undertake
direct
interviews
with
the
carer
or
nominated
client,
input
data
and
report
on

an
agreed
basis.

Frequency
of
interviews
will
be
matched
to
the
agency
or
client
specific

requirements
(this
service
is
available
365
days
per
year).

This
model
of
service
is
suitable

to
assist
with
the
management
of
carer
support
and
training,
along
with
targeted
direct

client
contact
or
“check-‐ins”.
This
model
of
support
has
been
successfully
used
to
assist
in

restoraJon
plans,
remote
carer
support,
withdrawal
of
support
hours
to
young
people

leaving
care,
or
transiJonal
programs
to
minimise
risk.

Q
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O
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O
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I
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PO
Box
620
Richmond

NSW
2753
A
U
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T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


CTARS+365
combines
the
advantages
of
the
CTARS+
system

with
InformaNon
Capture
Interviews
(ICI)

CTARS+
365
InformaNon
Capture
Interviews
provides
facilitaJon
of
the
collecJon
of
criJcal
informaJon

through
the
use
of
trained
interviewers.
Interviews
can
take
place
at
any
Jme
of
the
day
or
night

depending
on
client
needs.
The
interviewer
calls
the
client
and
is
able
to
eﬃciently
record
the
discussion

responses,
which
are
captured
within
the
CTARS+365
web-‐based
tool.
The
Interviewer
has
the
capacity
to

customise
quesJons,
complete
alerts
as
needed,
and
provide
progress
informaJon
to
nominated
case
team

members.

ICI
can
be
used
as
a
stand-‐alone
monitoring
tool
or
be
integrated
into
a
training
strategy
to
support
the

client
to
gain
skills
through
their
use
of
CTARS+365.

CTARS+365
provides
important
feedback
to
your

client
support:

Client
wellbeing
and
safety
Regular
and
personalised
client
interacJon

Alerts
and
details
of
incidents
or

accidents

Immediate
and
real-‐Jme
messaging
on
client

diﬃculJes

AcNvity
parNcipaNon
and
appointments
aTended
Client
calendar
reviews
and
support

Behavioural
informaNon
Support
of
individual
program
goals

Client
challenges
and
support
requests

Assistance
to
facilitate
soluJons
to
program
issues

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PO
Box
620
Richmond

NSW
2753
A
U
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T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
Work
Flow

See
next
page

Q
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T
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C
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N
O
L
O
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I
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S
PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
Work
Flow

• Extensive
ReporJng
including
the
ability

to
generate
reports
by
Clients
and
Carers.

• Search
Capability
on
the
Register
using
key

words
&
Severity
levels

1. Managers
Can
Log
in
from
Anywhere,
Access
Details.

2. Ability
for
Managers
to
Edit/override
Details.

3. Managers’
entries
be
clearly
idenJﬁable

4. The
“ﬁnal”
report
will
not
show
the
changes
made

Q
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PO
Box
620
Richmond

NSW
2753
A
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T
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A
L
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T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
Work
Flow

Enhancement
-‐
Workflow
AddiJon
The
exisJng
version
(Jan
2012)
has
built
in
Alerts
whereby
emails
are
automaJcally
generated
based
on

predefined
definiJons
to
an
email
list
based
on
the
Level
and
or
QuesJons.

The
proposed
enhancement
will
have
a
workflow
built
in
whereby
there
will
be
a
hierarchy
of
“Managers”
in

CTARS.

Let
us
use
the
terminology
Manager1
to
Manager4
for
the
hierarchy
with
Manager4
the
most
senior

role.

Q
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PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
Work
Flow

• This
workﬂow
will
conJnue
unJl
the
highest
level
manager
is
reached.

• Each
manager
will
complete
each
of
the
following
secJons
of
the
Incident
Report.

Which

secJon
to
be
ﬁlled
by
which
manager
will
NOT
be
prescribed
within
CTARS.
That
will
be

covered
under
the
Agency’s
policies
and
procedures.

Clinician/Coordinator
secJon

Program
Manager
secJon
(For
CriJcal
Incidents
Level
2
and
3)

ResidenJal
Manager
secJon
(For
CriJcal
Incidents
Level
2
and
3)

ExecuJve
Director
secJon
(For
CriJcal
Incidents
Level
2
and
3)

Incident
Closure
secJon

Q
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T
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N
O
L
O
G
I
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S
PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
FACTS
SHEET

Philosophy
of
CTARS+
• Transparency
in
decision
making
to
support
client
centred
services
and
planning

• Outcome
tracking
and
measurement
that
reflects
longitudinal
results

• Investment
in
sustainable
data
system
that
picks
up
field
based
informaJon
in
daily

pracJce.

• Standardised
system
for
progress
measurement
and
analysis
for
each
client.

• CTARS+
provides
clear
opJons
for
evidence
based
pracJce
and
decision-‐making
through

structured
longitudinal
reporJng.

• The
system
supports
the
provision
of
clear
data
for
the
psychiatrist,
stakeholder
or

consulJng
specialist,
without
the
need
for
staff
to
invest
in
“as
requested”
report

building.

• CTARS+
is
able
to
provide
informaJon
on
discrete
behaviours
or
individual
aspects
of

care
through
the
opJon
of
targeted
analysis
or
reporJng.

CTARS+
has
been
developed
in
consultaJon
with
services
providers
and
clinical
pracJJoner.
The

system
has
streamlined
the
process
of
data
entry,
analysis
and
reporJng,
enhancing
the
service

delivery
for
clients.

Q
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O
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U
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T
E
C
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N
O
L
O
G
I
E
S
PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
FACTS
SHEET

Benefits
to
Agencies
1. Allows
data
entry
at
the
field
level.
The
system
is
very
portable
with
flexible
secure
access.

2. Improve
staff
efficiency
in
compleJng
“paperwork”
per
shi_.
Single
system
to
manage
all
OperaJonal

AcJviJes

3. Supports
Managers
and
Stakeholder
access
to
“real”
info
on
daily
client
behaviour,
support

intervenJon,
incidents,
medicaJon
use
and
lifestyle.
Capacity
for
mulJ-‐levels
of
access

4. Increase
availability
of
Jme
for
staff
and
managers
to
focus
on
core
carer
acJviJes

5. Standardised
collecJon
of
data
and
validates
input
compliance

6. Simplify
training

requirements

7. Increased
service
caseload
without
sacrificing
quality

8. AggregaJon
of
staJsJcs
and
automated
reporJng
reducing
admin
workload

9. Assists
target
analysis
and
longitudinal
outcome
tracking

(Managers
&
Clinicians)

10. Provides
benchmark
for
clinical/
therapeuJc
intervenJon

11. Capacity
for
alerts
to
be
built-‐in
to
assist
reporJng
and
noJficaJon
procedures

12. Minimal
or
no
new
investment
in
computer
hardware
is
required

13. Capacity
for
service
based
customisaJon

‘Work
FROM
virtually
anywhere
and
on
almost
any
device.’

Q
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C
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O
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O
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I
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PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


Client
Therapeu.c
Analysis
and
Repor.ng
System
FACTS
SHEET

InformaNon
Capture
InformaJon
is
collected
by
field
workers
or
carers
on
a
daily,
shi_
by
shi_
basis.
CTARS
+
is
based
on
the
web

so
access
is
flexible
and
secure.

Data
entry
can
be
efficiently
implemented
from
any
workstaJon
with

internet
access.
Data
fields
are
designed
to
capture
informaJon
on
all
criJcal
aspects
of
care,
case

management
and
client
presentaJon.

CTARS+
is
an
integrated
Client
TherapeuJc
Analysis
and
ReporJng
System
to
support
the
care
of

residenJal,
home
or
independently
based
clients.

The
concept
is
underpinned
by
‘best
pracJce’

processes
of
accurate
comprehensive
field
based
data
collecJon,
supported
trend
analysis
and
targeted

outcome
tracking.
CTARS+
assists
services
and
individuals,
to
consistently
monitor
risks
through
the

inclusion
of
customised
alerts.

Client
Therapeu.c
Analysis
and
Repor.ng
System
FACTS
SHEET

Process
Explained
The
staff/
carer
or
interviewer
will
input
the
data
daily
or
as
required.

The
system
captures
the
data

and
computes
the
summary
counts
in
a
dataset.
The
dataset
is
able
to
generate
benchmarks
and

show
comparaJve
results
specified
Jme
periods,
and
against
specified
criteria.

!

"#$%&'#(!)*'+(,!
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U
O
V
U
S

T
E
C
H
N
O
L
O
G
I
E
S
PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


‘Smarter Tools for Human services’

Q
U
O
V
U
S

T
E
C
H
N
O
L
O
G
I
E
S
PO
Box
620
Richmond

NSW
2753
A
U
S
T
R
A
L
I
A
T:
+
61
2
4579
0122
F:
+
61
2
4579
0144
ABN:
51150559112


CTARS+, Client Therapeutic Analysis and Reporting System, Tools For Human Services - Quovus Technologies

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CTARS+, Client Therapeutic Analysis and Reporting System, Tools For Human Services - Quovus Technologies