The document discusses updates and enhancements to the QuestionPoint reference service, including new queue management features, a preview of the Qwidget chat widget, and updates to the 24/7 reference cooperative. Key points include: allowing queues to be added and managed at the base level, feedback on the Qwidget preview, new spam filtering and CAPTCHA features, consolidated reports, and new members joining the 24/7 reference cooperative.

1. QuestionPoint Update ALA 2008 User Group

3. QuestionPoint User Group Meeting Service Update

23. Chat Transcripts Emails Qwidgets All distinguishable

24. Administration | Forms Practice Chat modifications Spam Filtering & CAPTCHA Forms Manager Group Branding/Patron Interface

26. CAPTCHA Revisions

32. Creation of a single Reports area - All Reports Viewable by Role Home Module Reports tab Ask Module Reports tab Admin Module Institution tab Reports tab Admin Module Coop Groups tab Reports tab Admin Module Virtual Group tab Reports tab Home Module Reports tab Views: Librarian | Institution | Coop Groups | Virtual Group Select Report > Enter Criteria > View Report New Current

34. BME View

35. Report on Institutions

36. Report of Sessions – Still Links to Transcripts

38. Qwidget Statistics Available

42. Questions and Discussion