2. What Qtel is Doing
• Qtel Fibre is laying the foundations for the knowledge-based economy,
as we strive to build a broadband nation.
• We are investing in the future of Qatar by replacing the existing copper
network throughout the country with a new fibre optical network.
• This will enable Qtel to deliver the fastest broadband services ever and
will bring ultra-fast Internet access up to 100 Mbps and an amazing
home TV experience.
3. What we
achieved so far
• QR 600 Million Invested in the Qtel Fibre Project
• Launch of state of the art customer products
– Over 100 Mbps high speed Internet
– Next Generation High Definition IPTV
– Voice over IP
• Installations started in July 2011 more than 20,000 homes connected to date
• Commercial launch on 22nd January 2012
.... More than 2,500 active
customers and increasing
at a rate of 1,500 per week
4. A Phased Approach
to Development
• Roll-out is a phased approach
• 100% coverage of all homes across Qatar
• Two visits to customers are required:
– First visit includes the installation of
CPE and internal cabling
– Second visit includes the service
activation
5. Challenges to
Manage and Develop
• Network
• IT development
• Most customer homes set up for voice services. Re-wiring required across all homes
to allow for High Speed Internet and IPTV
• Enabling every connected home with Wi-Fi access
• Customer experience – approx 3 hours to prepare homes for Fibre services for first
visit. Second visit takes approx 60 minutes to activate services.
• Customer communication – door knocking to get access to customer homes and
managing roll-out expectations.
6. World Class Portfolio
• Moving to the state of the art product portfolio
• Best in class, service and product experience for our customers
• Step change for TV services: High Definition TV, Video on Demand, Watch and
Record, Pause/ rewind live TV.
7. In Conclusion
• To date, we have installed Qtel Fibre in over 20,000 homes across Qatar, and we
are currently making 1,500 new installations per week.
• Customers in these homes are now being contacted by our teams in order to
switch to Qtel Fibre.
• In line with Qtel’s promise to keep competitive, we are offering a broad range of
packages.
• Enormous opportunity for customers and enterprises to build the knowledge-
based economy, position Qatar as a technology hub, and move towards being
one of the best connected nations in the world.