1.
PROS ELITE GROUP “ADVANCED SERVICE MANAGEMENT; “HYBRID” OPERATIONAL EXCELLENCE AND
PROFITABILITY IMPROVEMENT TRAINING” CONTINUES TO FILL CLASSES TO CAPACITY. 1200+
PRESIDENTS, SERVICE MANAGERS AND SUPERVISORS HAVE ATTENDED SINCE DEVELOPMENT AND
CLASSES CONTINUE TO FILL AS THE WORD GETS OUT!
Wesley Chapel, Fl ‐ January 4th, 2012
PROS ELITE GROUP launched the Advanced Service Management Operational Excellence and
Profitability Improvement training program in March of 2009. The concept of this training program
stemmed from the massive need that exists within the independent dealer community. Prior to the
development of our Advanced Management Training Program there was no training available that
taught service managers how to think like service executives. A service executive is not only an effective
service manager but they also understand what key areas must be focused on in order to drive profit,
operational performance and to leverage their service improvements to increase equipment sales within
their organization. President, Jerry Newberry states “This has been the most effective and one of the
best received Service training programs ever launched in the Office Imaging Industry”!
We are very excited about the feedback we have received from attendees and their managers/owners
once they return from our training. The feedback our attendees have provided on our Advanced
Management Training speaks to the depth and the real world application that is the core focus of our
program. Jeff Kelly (VP of PROs) states “we pride ourselves in having a training program that provides
the tools to allow our attendees to evaluate their service organization, identify the key areas of
opportunity, and create an effective action plan that they execute that drive profits and operational
performance”.
All principles and owners of independent dealers should make the investment in training the service
manager on how to effectively maximize the potential of their primary profit center. This minimal
investment pays back continuous dividends for your company.
Contact any of the PROS ELITE GROUP executives for more information:
Jerry Newberry – jerry.newberry@proselitegroup.com
Jeff Kelly – jeff.kelly@proselitegroup.com
Steve Rolla‐ Steve.rolla@proselitegroup.com