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PROVEN STEPS IN
    HIRING AND
    RETAINING THE
    RIGHT PEOPLE




#HiringRightPeople
! Length: 30 minutes with questions & answers at
  the end.

! We have the attendee list hidden for the
  protection of your personal information.

! At the end of the webinar we will send you the
  slides to this presentation as well as the recording
  to the webinar.

! Todays Topic: Proven Steps in Hiring and
  Retaining the Right People
Receive a Complementary Critical Job Study!
         Let us show you firsthand how our solutions can benefit your company.


          1                            2                                            3
Select a Critical Job!      Assess Job Incumbents!       Complementary Job Study!




                                                          Report designed for Performance Model
                                                          Sales & Business Development Exec.




  It’s as easy as, 1, 2, 3!
Critical Job Study!

Identifies what is really required for success in any
given job – in terms of:
                            (1) Learning
                            (2) Reasoning
                            (3) Communication
                            (4) Problem Solving
                            (5) Behaviors
                            (6) Occupational Interests
A Clear Target for Success…

   ...against which people can be graphically and
   quantifiably compared, has implications for...

   !   Selection                              Report designed for Performance Model
                                              Sales & Business Development Exec.



   !   Development
   !   Coaching
   !   Management
   !   Succession Planning
Receive a Complementary Critical Job Study!
TODAY’S PRESENTER


                    HEINTJIE SANTOS

                    Assessment Solution Expert |
                    Director, Profiles Asia
                          Connect with me

                        www.linkedin.com/in/heintjiesantos


                        @Profiles_Asia


                        HS@profiles.com.sg


                        www.profiles.com.sg
Creating Value for Our Clients

We support our clients through the full
employee life-cycle, helping them identify the
best people for their jobs and then developing
them to their fullest potential.




                               The GLOBAL LEADER in
                            Employee Assessment Solutions
700 OFFICES WORLDWIDE




  The GLOBAL LEADER in
  Employee Assessment &
Talent Management Solutions

    Established in 1991


                              125 COUNTRIES


 WORLDWIDE PRESENCE
50 MILLION USERS




                           45,000 CLIENTS




                           33 LANGUAGES



50,000,000 MILLION USERS
Diverse Base of Marquee Customers




Customer Highlights

! 11,000+ Active Customers
! Includes Most Fortune 500 Global Companies
Clients We’ve Served
Why We Are Here?

1   Proven steps in identifying and hiring the right
    people the first time.




2   How to maximize employee productivity and retain
    your top performers




3   ROI Case Study
Have you ever hired
someone who
looks good on paper….

BUT END UP AS A
                        ?
DISAPPOINTMENT!
Selection Process

Checking the PAST




            Skill Fit
(1) Experience,
(2) Education
(3) Training,
(4) Certification
(5) etc.

However…
People have a tendency to embellish their
             qualifications
Shocking HR Statistics:
                           FALSE INFORMATION…

                                                                                   53% of all job applications
                                                                                   contain inaccurate information.

                                                                                   49% of managers caught a
                                                                                   job applicant fabricating resume.

                                                                                   34% of all application forms
                                                                                   contains lies.

*Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources
Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
Chances are good that up
to 66% of your company’s
hiring decisions will prove
to be mistakes in the first
      twelve months.
            - Peter Drucker
The Top   3
          Reasons People Fail

    (1) Dishonesty
    (2) Incompetence
    (3) Incompatibility
Selection Process

Checking the PAST                 Reviewing the PRESENT



            Skill Fit         Company Fit
           Experience,
            Education,
             Training,
          Certification etc.
Selection Process

Checking the PAST                  Reviewing the PRESENT



            Skill Fit         Company Fit
           Experience,          Attitudes,
            Education,
             Training,
          Certification etc.
Selection Process

Checking the PAST                  Reviewing the PRESENT



            Skill Fit         Company Fit
           Experience,           Attitudes,
            Education,            Values ,
             Training,          Appearance,
          Certification etc.    Demeanor etc.
Interview
Interview
            She studied in the
            same University
                 I went!
Interview    Impressive!
            she talks and
             speaks just
              Like Me.
Interview
            My Gut Feel is she
            will be do great in
                  this job.
“63% of all hiring decisions are made
  during the first 4.3 minutes of an
              interview.”
                                  - SHRM
Shocking HR
                                                                                           Statistics:
                                                                                  BAD HIRES…
      average cost of a
      bad hiring decision
      can equal
      30% of the first
      year’s earnings!



*Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources
Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
ki n g H R S tatistics:
          Shoc
             TU    RNOVER…


    costs of replacement….

                                                                                           Senior
                                                                                          Executive

                                                Mid-Level
                                                Employee
                                                                                                                        S$260,000
            Salaried
           Employee                                                            S$52,000
                                  S$11,000
*Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources
Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
THINK OF THE
COST OF YOUR
 LAST HIRE…
Aside from salary and benefits…


     there’s the cost of advertising
     for the job, the investment in
            training and…..


               the price of getting a new
                     worker up to speed.
Cornerstones of Performance
Checking the PAST                    Reviewing the PRESENT


             Skill Fit         Company Fit
            Experience,        Attitudes, Values ,
             Education,            Demeanor,
              Training,           Appearance,
           Certification etc.    Demeanor etc.




                        JOB MATCH




            Predicting Superior Performance
DID YOU
KNOW?
Interviews only has a

      14%
   success rate in
     identifying
  superior people!
Heads or Tails?
Heads or Tails?
Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%

       60%

       50%

       40%

       30%

       20%

       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%

       60%

       50%

       40%

       30%

       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%

       60%

       50%

       40%

       30%                                    26%
       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%

       60%

       50%

       40%
                                                                         38%
       30%                                    26%
       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%

       60%                                                                                          54%
       50%

       40%
                                                                         38%
       30%                                    26%
       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%

       70%                                                                                                                     66%
       60%                                                                                          54%
       50%

       40%
                                                                         38%
       30%                                    26%
       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
% OF HIRING SUCCESS
     100%

       90%

       80%                                                                                                                                                 75%
       70%                                                                                                                     66%
       60%                                                                                          54%
       50%

       40%
                                                                         38%
       30%                                    26%
       20%          14%
       10%

         0%
                         Interview             Reference check            Personality Test             Abilities Test        Occupational Interest           Job Matching


Source - Professor Mike Smith, University of Manchester, August 1994
John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and
Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
KNOW
“The TOTAL PERSON”



        75%
        to increase hiring success




up to
PEOPLE0are0like0…
This is what YOU SEE




PEOPLE0are0like0…
Real0side0of0PEOPLE
10% Good But Limited
       Information
Education, Experience and Skills
10% Good But Limited
       Information
Education, Experience and Skills



90 % Essence of the        “Total
         Person”


   " Thinking Styles
   " Behaviors
   " Occupational Interest
   " Job Fit
ORGANIZATIONAL PHENOMENON IN HIRING PEOPLE
ORGANIZATIONAL PHENOMENON IN HIRING PEOPLE




 “A” Players Hire – “B” Players
ORGANIZATIONAL PHENOMENON IN HIRING PEOPLE




 “A” Players Hire – “B” Players

 “B” Players Hire – “C” Players

 “C” Players Hire – “D” Players

                     until it becomes……
“Z”
 Company

Clowns Inc.
BOZO EXPLOSION
HOW DO WE SOLVE
 THIS PROBLEM     ?
PROVEN STEPS TO HIRE AND


    For every people in your organization you should ;


IDENTIFY                KNOW                    DEVELOP
PROVEN STEPS TO HIRE AND


     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.
 RESULTS
PROVEN STEPS TO HIRE AND


     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.                       2.
 RESULTS                 POTENTIALS
PROVEN STEPS TO HIRE AND


     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.                       2.                       3.
 RESULTS                 POTENTIALS              COMPETENCIES
1.
          RESULTS



IDENTIFY OBJECTIVE MEASURES
1.      Identify OBJECTIVE Measures
RESULTS




          " Project Delivered On time, On Budget
1.      Identify OBJECTIVE Measures
RESULTS




          " Project Delivered On time, On Budget
          " Sales Per Month, Quarter or Annum
1.      Identify OBJECTIVE Measures
RESULTS




          " Project Delivered On time, On Budget
          " Sales Per Month, Quarter or Annum
          " Average Profit Margin Per Account
1.     Identify OBJECTIVE Measures
RESULTS




          "   Project Delivered On time, On Budget
          "   Sales Per Month, Quarter or Annum
          "   Average Profit Margin Per Account
          "   Team Calls Handled Per Month
1.     Identify OBJECTIVE Measures
RESULTS




          "   Project Delivered On time, On Budget
          "   Sales Per Month, Quarter or Annum
          "   Average Profit Margin Per Account
          "   Team Calls Handled Per Month
          "   Units Manufactured Per Month
1.     Identify OBJECTIVE Measures
RESULTS




          "   Project Delivered On time, On Budget
          "   Sales Per Month, Quarter or Annum
          "   Average Profit Margin Per Account
          "   Team Calls Handled Per Month
          "   Units Manufactured Per Month
          "   Supervisors/Managers Rating etc…
2.
         POTENTIALS




KNOW WHO HAS THE POTENTIALS
2.
POTENTIALS   Know Who Has The Potentials




                We need to ask
                 3 Questions?
Can they do   the
Job
Can they do   the
Job


How will they do
the Job.
Can they do   the
Job


How will they do
the Job.


Are they motivated
to do the job?
ProfileXT® (PXT) Insights
    Measures "The Total Person”
Thinking0Style
                                                                 Learning Index
Can the person deal   1   2    3    4   5   6   7   8   9   10

                      1   2    3    4   5   6   7   8   9   10   Verbal Skill
  with the mental     1   2    3    4   5   6   7   8   9   10   Verbal Reasoning
 demands of their     1   2    3    4   5   6   7   8   9   10   Numerical Ability
      position        1   2    3    4   5   6   7   8   9   10
                                                                 Numeric Reasoning


                                Behavioral Traits
                      1   2    3    4   5   6   7   8   9   10   Energy Level
                      1   2    3    4   5   6   7   8   9   10   Assertiveness
                      1   2    3    4   5   6   7   8   9   10   Sociability
                      1   2    3    4   5   6   7   8   9   10   Manageability
                      1   2    3    4   5   6   7   8   9   10   Attitude
                      1   2    3    4   5   6   7   8   9   10   Decisiveness
                      1   2    3    4   5   6   7   8   9   10
                                                                 Accommodating
                      1   2    3    4   5   6   7   8   9   10
                                                                 Independence
                                                                 Objective Judgment
                      1   2    3    4   5   6   7   8   9   10

                              OccupaGonal0Interests
                      1   2    3    4   5   6   7   8   9   10   Enterprising
                      1   2    3    4   5   6   7   8   9   10   Financial/Admin
                      1   2    3    4   5   6   7   8   9   10   People Service
                      1   2    3    4   5   6   7   8   9   10   Technical
                      1   2    3    4   5   6   7   8   9   10   Mechanical
                      1   2    3    4   5   6   7   8   9   10   Creative
Thinking0Style
                                                                  Learning Index
Can the person deal    1   2    3    4   5   6   7   8   9   10

                       1   2    3    4   5   6   7   8   9   10   Verbal Skill
  with the mental      1   2    3    4   5   6   7   8   9   10   Verbal Reasoning
 demands of their      1   2    3    4   5   6   7   8   9   10   Numerical Ability
      position         1   2    3    4   5   6   7   8   9   10
                                                                  Numeric Reasoning


                                 Behavioral Traits
                       1   2    3    4   5   6   7   8   9   10   Energy Level
                       1   2    3    4   5   6   7   8   9   10   Assertiveness
Are comfortable with   1   2    3    4   5   6   7   8   9   10   Sociability
 the demands of the    1   2    3    4   5   6   7   8   9   10   Manageability
                                                                  Attitude
  environment they     1   2    3    4   5   6   7   8   9   10

                       1   2    3    4   5   6   7   8   9   10   Decisiveness
       work in                                                    Accommodating
                       1   2    3    4   5   6   7   8   9   10

                       1   2    3    4   5   6   7   8   9   10
                                                                  Independence
                                                                  Objective Judgment
                       1   2    3    4   5   6   7   8   9   10

                               OccupaGonal0Interests
                       1   2    3    4   5   6   7   8   9   10   Enterprising
                       1   2    3    4   5   6   7   8   9   10   Financial/Admin
                       1   2    3    4   5   6   7   8   9   10   People Service
                       1   2    3    4   5   6   7   8   9   10   Technical
                       1   2    3    4   5   6   7   8   9   10   Mechanical
                       1   2    3    4   5   6   7   8   9   10   Creative
Thinking0Style
                                                                    Learning Index
 Can the person deal     1   2    3    4   5   6   7   8   9   10

                         1   2    3    4   5   6   7   8   9   10   Verbal Skill
   with the mental       1   2    3    4   5   6   7   8   9   10   Verbal Reasoning
  demands of their       1   2    3    4   5   6   7   8   9   10   Numerical Ability
       position          1   2    3    4   5   6   7   8   9   10
                                                                    Numeric Reasoning


                                   Behavioral Traits
                         1   2    3    4   5   6   7   8   9   10   Energy Level
                         1   2    3    4   5   6   7   8   9   10   Assertiveness
Are comfortable with     1   2    3    4   5   6   7   8   9   10   Sociability
 the demands of the      1   2    3    4   5   6   7   8   9   10   Manageability
                                                                    Attitude
  environment they       1   2    3    4   5   6   7   8   9   10

                         1   2    3    4   5   6   7   8   9   10   Decisiveness
       work in                                                      Accommodating
                         1   2    3    4   5   6   7   8   9   10

                         1   2    3    4   5   6   7   8   9   10
                                                                    Independence
                                                                    Objective Judgment
                         1   2    3    4   5   6   7   8   9   10

                                 OccupaGonal0Interests
                         1   2    3    4   5   6   7   8   9   10   Enterprising
Love their job and are   1   2    3    4   5   6   7   8   9   10   Financial/Admin
  motivated to do it     1   2    3    4   5   6   7   8   9   10   People Service
                         1   2    3    4   5   6   7   8   9   10   Technical
                         1   2    3    4   5   6   7   8   9   10   Mechanical
                         1   2    3    4   5   6   7   8   9   10   Creative
The
JobMatch™
Pattern
(Success Profile)


Shaded areas indicate the
JobMatch pattern
The JobMatch patterns show
requirements for the job in your
company
Good Match

Dark areas indicate the
JobMatch pattern
Yellow boxes show the
candidate’s scores
Questionable
Match

Shaded areas indicate the
JobMatch pattern
Yellow boxes show the
candidate’s scores
ProfileXT® (PXT) Insights

  Having done this, we can
show you - graphically and
    quantifiably - to what
       degree current
 employees ,or candidates
for recruitment or promotion
    match that standard.
Solution used throughout the
    A Clear Target for Success…
employee life-cycle
!   Selection
!   On-Boarding                       Report designed for Performance Model
                                      Sales & Business Development Exec.



!   Coaching
!   Development
!   Management
!   Succession Planning & Strategic
    Workforce Planning
Considering the costs of Hiring and
      Developing People…


You simply cannot afford to
 start with someone who is
    not likely to succeed.
3.
     COMPETENCIES




DEVELOP COMPETENCIES
Develop Competencies




What is it that these people who
has the Potentials , needs to do
       to be successful.
3.             Develop Competencies
COMPETENCIES




          What is it that these people who
          has the Potentials , needs to do
                 to be successful.
People don’t quit jobs…
People don’t quit jobs…

They quit people!
People don’t quit jobs…

   They quit people!

…and the people they quit are
     usually managers!
(1) Communication
                   (2) Leadership
Our research has   (3) Adaptability
shown that these
are key            (4) Relationships
competencies for   (5) Task Management
manager/leaders
success:           (6) Production
                   (7) Development of Others
                   (8) Personal Development
CheckPoint 360
Competency Feedback System
The 8 Universal Management Competencies
          and their 18 Skill Sets
Checkpoint 360 Insights
Checkpoint 360 Insights
Checkpoint 360 Insights
        Reports that talks to the
           Managers for their
        Individual Development




                     Reports that talks to
                    the Boss for Coaching
                        the Managers
ARE YOU EVER TIRED OF NOT SEEING AND
NOT KNOWING THE RETURN ON INVESTMENT
(ROI) ON YOUR TRAINING AND DEVELOPMENT
               ACTIVITIES
Checkpoint 360 Insights
Checkpoint 360 Insights
Checkpoint 360 Insights
CASE STUDIES
(Real-Life Client Result)
CASE STUDIES




Chemical      Insurance   Medical Device
Industry       Industry   Manufacturing
                            Industry
“
 It’s a shift from ‘low performer thinking’ to
‘maybe they are not in the right job, and we
         should find them a better fit.’

It is a mentality shift, and (by applying data
from the PXT®), I can figure out that if poor
job fit is the case, I can help them go into a
          different job and do better.




                    ”
Challenge

                     Before implementing the ProfileXT® the
                     average sales per sales rep was $169,409.


Results:
After one year of implementation with the ProfileXT®, annual
sales increased to an average of $233,952 per sales rep.

The ProfileXT® assessment increased the Bard Medical’s Critical
Care sales by $64,543 per sales rep, a 28% annual increase.
GLOBAL INSURANCE
                             COMPANY
                   Challenge

                   ! Identify top performers
                   ! Improve selection process
                   ! Sustain a turnover rate below industry
                     average

Results:

Reduced voluntary turnover rate to just 6% , well below the 10%
 industry average. Furthermore, professional-level employees,
 representing a substantial portion of the company’s talent and
         investment, show a turnover rate of only 1.6%.
"We now make more informed hiring decisions. Selecting people who
will stay with us longer. But it doesn't end there, Profiles products have
become an important part of our culture.We use the terminology and
 the concept in our performance review, our recruiting decisions and
                           everyday discussion.
      if we took the product away from our managers, we would be
             dealing with some disappointed internal guest."
                                                          Corporate HR Manager
                                                   Hospitality and Resort Industry
PROVEN STEPS TO HIRE AND
   RETAIN THE RIGHT PEOPLE

    For every people in your organization you should ;


IDENTIFY                KNOW                    DEVELOP
PROVEN STEPS TO HIRE AND
   RETAIN THE RIGHT PEOPLE

     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.
 RESULTS
PROVEN STEPS TO HIRE AND
   RETAIN THE RIGHT PEOPLE

     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.                       2.
 RESULTS                 POTENTIALS
PROVEN STEPS TO HIRE AND
   RETAIN THE RIGHT PEOPLE

     For every people in your organization you should ;


IDENTIFY                 KNOW                    DEVELOP



    1.                       2.                       3.
 RESULTS                 POTENTIALS              COMPETENCIES
PROVEN STEPS IN
    HIRING AND
    RETAINING THE
    RIGHT PEOPLE




#HiringRightPeople
“ person
  Put the right
     in the right job,
train and motivate them,
give them an opportunity
    for advancement,
   and your company
 will grow and prosper

          ”   J.W. Marriott
TODAY’S PRESENTER


                    HEINTJIE SANTOS

                    Assessment Solution Expert |
                    Director, Profiles Asia
                          Connect with me

                        www.linkedin.com/in/heintjiesantos


                        @Profiles_Asia


                        HS@profiles.com.sg


                        www.profiles.com.sg
Receive a Complementary Critical Job Study!
         Let us show you firsthand how our solutions can benefit your company.


          1                            2                                            3
Select a Critical Job!      Assess Job Incumbents!       Complementary Job Study!




                                                          Report designed for Performance Model
                                                          Sales & Business Development Exec.




  It’s as easy as, 1, 2, 3!
Critical Job Study!

Identifies what is really required for success in any
given job – in terms of:    (1) Learning
                            (2) Reasoning
                            (3) Communication
                            (4) Problem Solving
                            (5) Behaviors
                            (6) Occupational Interests
A Clear Target for Success…

   ...against which people can be graphically and
   quantifiably compared, has implications for...
    !   Selection                             Report designed for Performance Model
                                              Sales & Business Development Exec.


    !   Development
    !   Coaching
    !   Management
    !   Succession Planning

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Proven Steps in Hiring and Retaining The Right People

  • 1. PROVEN STEPS IN HIRING AND RETAINING THE RIGHT PEOPLE #HiringRightPeople
  • 2. ! Length: 30 minutes with questions & answers at the end. ! We have the attendee list hidden for the protection of your personal information. ! At the end of the webinar we will send you the slides to this presentation as well as the recording to the webinar. ! Todays Topic: Proven Steps in Hiring and Retaining the Right People
  • 3. Receive a Complementary Critical Job Study! Let us show you firsthand how our solutions can benefit your company. 1 2 3 Select a Critical Job! Assess Job Incumbents! Complementary Job Study! Report designed for Performance Model Sales & Business Development Exec. It’s as easy as, 1, 2, 3!
  • 4. Critical Job Study! Identifies what is really required for success in any given job – in terms of: (1) Learning (2) Reasoning (3) Communication (4) Problem Solving (5) Behaviors (6) Occupational Interests
  • 5. A Clear Target for Success… ...against which people can be graphically and quantifiably compared, has implications for... ! Selection Report designed for Performance Model Sales & Business Development Exec. ! Development ! Coaching ! Management ! Succession Planning Receive a Complementary Critical Job Study!
  • 6. TODAY’S PRESENTER HEINTJIE SANTOS Assessment Solution Expert | Director, Profiles Asia Connect with me www.linkedin.com/in/heintjiesantos @Profiles_Asia HS@profiles.com.sg www.profiles.com.sg
  • 7. Creating Value for Our Clients We support our clients through the full employee life-cycle, helping them identify the best people for their jobs and then developing them to their fullest potential. The GLOBAL LEADER in Employee Assessment Solutions
  • 8. 700 OFFICES WORLDWIDE The GLOBAL LEADER in Employee Assessment & Talent Management Solutions Established in 1991 125 COUNTRIES WORLDWIDE PRESENCE
  • 9. 50 MILLION USERS 45,000 CLIENTS 33 LANGUAGES 50,000,000 MILLION USERS
  • 10. Diverse Base of Marquee Customers Customer Highlights ! 11,000+ Active Customers ! Includes Most Fortune 500 Global Companies
  • 12. Why We Are Here? 1 Proven steps in identifying and hiring the right people the first time. 2 How to maximize employee productivity and retain your top performers 3 ROI Case Study
  • 13. Have you ever hired someone who looks good on paper…. BUT END UP AS A ? DISAPPOINTMENT!
  • 15. (1) Experience, (2) Education (3) Training, (4) Certification (5) etc. However…
  • 16. People have a tendency to embellish their qualifications
  • 17. Shocking HR Statistics: FALSE INFORMATION… 53% of all job applications contain inaccurate information. 49% of managers caught a job applicant fabricating resume. 34% of all application forms contains lies. *Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
  • 18. Chances are good that up to 66% of your company’s hiring decisions will prove to be mistakes in the first twelve months. - Peter Drucker
  • 19. The Top 3 Reasons People Fail (1) Dishonesty (2) Incompetence (3) Incompatibility
  • 20. Selection Process Checking the PAST Reviewing the PRESENT Skill Fit Company Fit Experience, Education, Training, Certification etc.
  • 21. Selection Process Checking the PAST Reviewing the PRESENT Skill Fit Company Fit Experience, Attitudes, Education, Training, Certification etc.
  • 22. Selection Process Checking the PAST Reviewing the PRESENT Skill Fit Company Fit Experience, Attitudes, Education, Values , Training, Appearance, Certification etc. Demeanor etc.
  • 24. Interview She studied in the same University I went!
  • 25. Interview Impressive! she talks and speaks just Like Me.
  • 26. Interview My Gut Feel is she will be do great in this job.
  • 27. “63% of all hiring decisions are made during the first 4.3 minutes of an interview.” - SHRM
  • 28. Shocking HR Statistics: BAD HIRES… average cost of a bad hiring decision can equal 30% of the first year’s earnings! *Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
  • 29. ki n g H R S tatistics: Shoc TU RNOVER… costs of replacement…. Senior Executive Mid-Level Employee S$260,000 Salaried Employee S$52,000 S$11,000 *Sources: CareerBuilder.com Survey (2008), Gurtin vs. Nurse Connection, et. Al. (2002), Human Resources Management (2008), Recruiting Times, Society of Human Resources Management (2003), Two Wrongs May Mean No Rights, by Barbara Kat Repa, Nolo.com, (2001), U.S. Department of Labor, Wall Street Journal (2003). http://info.profilesinternational.com
  • 30. THINK OF THE COST OF YOUR LAST HIRE…
  • 31. Aside from salary and benefits… there’s the cost of advertising for the job, the investment in training and….. the price of getting a new worker up to speed.
  • 32. Cornerstones of Performance Checking the PAST Reviewing the PRESENT Skill Fit Company Fit Experience, Attitudes, Values , Education, Demeanor, Training, Appearance, Certification etc. Demeanor etc. JOB MATCH Predicting Superior Performance
  • 34. Interviews only has a 14% success rate in identifying superior people!
  • 37. Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 38. % OF HIRING SUCCESS 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 39. % OF HIRING SUCCESS 100% 90% 80% 70% 60% 50% 40% 30% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 40. % OF HIRING SUCCESS 100% 90% 80% 70% 60% 50% 40% 30% 26% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 41. % OF HIRING SUCCESS 100% 90% 80% 70% 60% 50% 40% 38% 30% 26% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 42. % OF HIRING SUCCESS 100% 90% 80% 70% 60% 54% 50% 40% 38% 30% 26% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 43. % OF HIRING SUCCESS 100% 90% 80% 70% 66% 60% 54% 50% 40% 38% 30% 26% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 44. % OF HIRING SUCCESS 100% 90% 80% 75% 70% 66% 60% 54% 50% 40% 38% 30% 26% 20% 14% 10% 0% Interview Reference check Personality Test Abilities Test Occupational Interest Job Matching Source - Professor Mike Smith, University of Manchester, August 1994 John E. Hunter and Ronda F. Hunter, Validity and Utility of Alternative Predictors of Job Performance, Psychological Bulletin, Vol. 96, No.1, 1984, p. 90; Robert P. Tett, Douglas N. Jackson, and Mitchell Rothstein, Personality Measures as Predictors of Job Performance: A Meta-Analytical Review, Personnel Psychology,Winter 1991, p.703. Michigan State University’s School of Business.
  • 45. KNOW “The TOTAL PERSON” 75% to increase hiring success up to
  • 47. This is what YOU SEE PEOPLE0are0like0…
  • 49. 10% Good But Limited Information Education, Experience and Skills
  • 50. 10% Good But Limited Information Education, Experience and Skills 90 % Essence of the “Total Person” " Thinking Styles " Behaviors " Occupational Interest " Job Fit
  • 52. ORGANIZATIONAL PHENOMENON IN HIRING PEOPLE “A” Players Hire – “B” Players
  • 53. ORGANIZATIONAL PHENOMENON IN HIRING PEOPLE “A” Players Hire – “B” Players “B” Players Hire – “C” Players “C” Players Hire – “D” Players until it becomes……
  • 56. HOW DO WE SOLVE THIS PROBLEM ?
  • 57. PROVEN STEPS TO HIRE AND For every people in your organization you should ; IDENTIFY KNOW DEVELOP
  • 58. PROVEN STEPS TO HIRE AND For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. RESULTS
  • 59. PROVEN STEPS TO HIRE AND For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. 2. RESULTS POTENTIALS
  • 60. PROVEN STEPS TO HIRE AND For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. 2. 3. RESULTS POTENTIALS COMPETENCIES
  • 61. 1. RESULTS IDENTIFY OBJECTIVE MEASURES
  • 62. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget
  • 63. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget " Sales Per Month, Quarter or Annum
  • 64. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget " Sales Per Month, Quarter or Annum " Average Profit Margin Per Account
  • 65. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget " Sales Per Month, Quarter or Annum " Average Profit Margin Per Account " Team Calls Handled Per Month
  • 66. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget " Sales Per Month, Quarter or Annum " Average Profit Margin Per Account " Team Calls Handled Per Month " Units Manufactured Per Month
  • 67. 1. Identify OBJECTIVE Measures RESULTS " Project Delivered On time, On Budget " Sales Per Month, Quarter or Annum " Average Profit Margin Per Account " Team Calls Handled Per Month " Units Manufactured Per Month " Supervisors/Managers Rating etc…
  • 68. 2. POTENTIALS KNOW WHO HAS THE POTENTIALS
  • 69. 2. POTENTIALS Know Who Has The Potentials We need to ask 3 Questions?
  • 70.
  • 71. Can they do the Job
  • 72. Can they do the Job How will they do the Job.
  • 73. Can they do the Job How will they do the Job. Are they motivated to do the job?
  • 74. ProfileXT® (PXT) Insights Measures "The Total Person”
  • 75. Thinking0Style Learning Index Can the person deal 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Verbal Skill with the mental 1 2 3 4 5 6 7 8 9 10 Verbal Reasoning demands of their 1 2 3 4 5 6 7 8 9 10 Numerical Ability position 1 2 3 4 5 6 7 8 9 10 Numeric Reasoning Behavioral Traits 1 2 3 4 5 6 7 8 9 10 Energy Level 1 2 3 4 5 6 7 8 9 10 Assertiveness 1 2 3 4 5 6 7 8 9 10 Sociability 1 2 3 4 5 6 7 8 9 10 Manageability 1 2 3 4 5 6 7 8 9 10 Attitude 1 2 3 4 5 6 7 8 9 10 Decisiveness 1 2 3 4 5 6 7 8 9 10 Accommodating 1 2 3 4 5 6 7 8 9 10 Independence Objective Judgment 1 2 3 4 5 6 7 8 9 10 OccupaGonal0Interests 1 2 3 4 5 6 7 8 9 10 Enterprising 1 2 3 4 5 6 7 8 9 10 Financial/Admin 1 2 3 4 5 6 7 8 9 10 People Service 1 2 3 4 5 6 7 8 9 10 Technical 1 2 3 4 5 6 7 8 9 10 Mechanical 1 2 3 4 5 6 7 8 9 10 Creative
  • 76. Thinking0Style Learning Index Can the person deal 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Verbal Skill with the mental 1 2 3 4 5 6 7 8 9 10 Verbal Reasoning demands of their 1 2 3 4 5 6 7 8 9 10 Numerical Ability position 1 2 3 4 5 6 7 8 9 10 Numeric Reasoning Behavioral Traits 1 2 3 4 5 6 7 8 9 10 Energy Level 1 2 3 4 5 6 7 8 9 10 Assertiveness Are comfortable with 1 2 3 4 5 6 7 8 9 10 Sociability the demands of the 1 2 3 4 5 6 7 8 9 10 Manageability Attitude environment they 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Decisiveness work in Accommodating 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Independence Objective Judgment 1 2 3 4 5 6 7 8 9 10 OccupaGonal0Interests 1 2 3 4 5 6 7 8 9 10 Enterprising 1 2 3 4 5 6 7 8 9 10 Financial/Admin 1 2 3 4 5 6 7 8 9 10 People Service 1 2 3 4 5 6 7 8 9 10 Technical 1 2 3 4 5 6 7 8 9 10 Mechanical 1 2 3 4 5 6 7 8 9 10 Creative
  • 77. Thinking0Style Learning Index Can the person deal 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Verbal Skill with the mental 1 2 3 4 5 6 7 8 9 10 Verbal Reasoning demands of their 1 2 3 4 5 6 7 8 9 10 Numerical Ability position 1 2 3 4 5 6 7 8 9 10 Numeric Reasoning Behavioral Traits 1 2 3 4 5 6 7 8 9 10 Energy Level 1 2 3 4 5 6 7 8 9 10 Assertiveness Are comfortable with 1 2 3 4 5 6 7 8 9 10 Sociability the demands of the 1 2 3 4 5 6 7 8 9 10 Manageability Attitude environment they 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Decisiveness work in Accommodating 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Independence Objective Judgment 1 2 3 4 5 6 7 8 9 10 OccupaGonal0Interests 1 2 3 4 5 6 7 8 9 10 Enterprising Love their job and are 1 2 3 4 5 6 7 8 9 10 Financial/Admin motivated to do it 1 2 3 4 5 6 7 8 9 10 People Service 1 2 3 4 5 6 7 8 9 10 Technical 1 2 3 4 5 6 7 8 9 10 Mechanical 1 2 3 4 5 6 7 8 9 10 Creative
  • 78. The JobMatch™ Pattern (Success Profile) Shaded areas indicate the JobMatch pattern The JobMatch patterns show requirements for the job in your company
  • 79. Good Match Dark areas indicate the JobMatch pattern Yellow boxes show the candidate’s scores
  • 80. Questionable Match Shaded areas indicate the JobMatch pattern Yellow boxes show the candidate’s scores
  • 81. ProfileXT® (PXT) Insights Having done this, we can show you - graphically and quantifiably - to what degree current employees ,or candidates for recruitment or promotion match that standard.
  • 82. Solution used throughout the A Clear Target for Success… employee life-cycle ! Selection ! On-Boarding Report designed for Performance Model Sales & Business Development Exec. ! Coaching ! Development ! Management ! Succession Planning & Strategic Workforce Planning
  • 83. Considering the costs of Hiring and Developing People… You simply cannot afford to start with someone who is not likely to succeed.
  • 84. 3. COMPETENCIES DEVELOP COMPETENCIES
  • 85. Develop Competencies What is it that these people who has the Potentials , needs to do to be successful.
  • 86. 3. Develop Competencies COMPETENCIES What is it that these people who has the Potentials , needs to do to be successful.
  • 88. People don’t quit jobs… They quit people!
  • 89. People don’t quit jobs… They quit people! …and the people they quit are usually managers!
  • 90. (1) Communication (2) Leadership Our research has (3) Adaptability shown that these are key (4) Relationships competencies for (5) Task Management manager/leaders success: (6) Production (7) Development of Others (8) Personal Development
  • 92. The 8 Universal Management Competencies and their 18 Skill Sets
  • 95. Checkpoint 360 Insights Reports that talks to the Managers for their Individual Development Reports that talks to the Boss for Coaching the Managers
  • 96. ARE YOU EVER TIRED OF NOT SEEING AND NOT KNOWING THE RETURN ON INVESTMENT (ROI) ON YOUR TRAINING AND DEVELOPMENT ACTIVITIES
  • 101. CASE STUDIES Chemical Insurance Medical Device Industry Industry Manufacturing Industry
  • 102. “ It’s a shift from ‘low performer thinking’ to ‘maybe they are not in the right job, and we should find them a better fit.’ It is a mentality shift, and (by applying data from the PXT®), I can figure out that if poor job fit is the case, I can help them go into a different job and do better. ”
  • 103. Challenge Before implementing the ProfileXT® the average sales per sales rep was $169,409. Results: After one year of implementation with the ProfileXT®, annual sales increased to an average of $233,952 per sales rep. The ProfileXT® assessment increased the Bard Medical’s Critical Care sales by $64,543 per sales rep, a 28% annual increase.
  • 104. GLOBAL INSURANCE COMPANY Challenge ! Identify top performers ! Improve selection process ! Sustain a turnover rate below industry average Results: Reduced voluntary turnover rate to just 6% , well below the 10% industry average. Furthermore, professional-level employees, representing a substantial portion of the company’s talent and investment, show a turnover rate of only 1.6%.
  • 105. "We now make more informed hiring decisions. Selecting people who will stay with us longer. But it doesn't end there, Profiles products have become an important part of our culture.We use the terminology and the concept in our performance review, our recruiting decisions and everyday discussion. if we took the product away from our managers, we would be dealing with some disappointed internal guest." Corporate HR Manager Hospitality and Resort Industry
  • 106. PROVEN STEPS TO HIRE AND RETAIN THE RIGHT PEOPLE For every people in your organization you should ; IDENTIFY KNOW DEVELOP
  • 107. PROVEN STEPS TO HIRE AND RETAIN THE RIGHT PEOPLE For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. RESULTS
  • 108. PROVEN STEPS TO HIRE AND RETAIN THE RIGHT PEOPLE For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. 2. RESULTS POTENTIALS
  • 109. PROVEN STEPS TO HIRE AND RETAIN THE RIGHT PEOPLE For every people in your organization you should ; IDENTIFY KNOW DEVELOP 1. 2. 3. RESULTS POTENTIALS COMPETENCIES
  • 110. PROVEN STEPS IN HIRING AND RETAINING THE RIGHT PEOPLE #HiringRightPeople
  • 111. “ person Put the right in the right job, train and motivate them, give them an opportunity for advancement, and your company will grow and prosper ” J.W. Marriott
  • 112. TODAY’S PRESENTER HEINTJIE SANTOS Assessment Solution Expert | Director, Profiles Asia Connect with me www.linkedin.com/in/heintjiesantos @Profiles_Asia HS@profiles.com.sg www.profiles.com.sg
  • 113. Receive a Complementary Critical Job Study! Let us show you firsthand how our solutions can benefit your company. 1 2 3 Select a Critical Job! Assess Job Incumbents! Complementary Job Study! Report designed for Performance Model Sales & Business Development Exec. It’s as easy as, 1, 2, 3!
  • 114. Critical Job Study! Identifies what is really required for success in any given job – in terms of: (1) Learning (2) Reasoning (3) Communication (4) Problem Solving (5) Behaviors (6) Occupational Interests
  • 115. A Clear Target for Success… ...against which people can be graphically and quantifiably compared, has implications for... ! Selection Report designed for Performance Model Sales & Business Development Exec. ! Development ! Coaching ! Management ! Succession Planning Receive a Complementary Critical Job Study!
  • 116. Would you like to receive a complementary critical job study? A. Yes B. No Have an immediate need ? Call us at +65 65717031 URL: www.profiles.com.sg
  • 117. Contact Us Profiles Assessment Asia (Pte.) Limited An Authorized Strategic Business Partner of Profiles International 14 , Robinson Road, #08-01A, Far East Finance, Singapore 048545 Email: info@profiles.com.sg Telephone: 65717031 Fax: 63334636 Website: http://www.profiles.com.sg Share , Connect and Follow Us Know your people..Grow your business