Will's VA Desk Procedures Examples

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During the past three years (2010 through 2013), I have served as the elearning Project Lead for the ambitious task of producing desk procedures in RoboHelp10 for users with complex job functions across the Health Administration Center of the Veterans Administration. The intent of the desk procedures and related training was to create usable, understandable, and easily accessible procedures for users whose daily functions involve medical claims processing, determining eligibility for non-VA purchased medical care, approving payment on claims, and determining payment amounts based on the authority governing the care provided.

Tecnologia Negócios

TDB Communications Desk Procedures
Contract with VA HAC
 Initial contract started Nov 2010
 1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers
 Rewrite Word docs (20 major topics, 200 subtopics) into RoboHelp DPs
within 6 months for Healthcare Reimbursement (HCR) division
 HCR completed and new 1.5m contract awarded for 6 additional divisions
 Customer Service Center (CSC)
 Department of Program Integrity (DPI)
 Eligibility, Enrollment & Verification (EEV)
 National Non-VA Medical Care Program Office (NNPO)
 Policy Management Dept: Appeals

 State Home Per Diem Program: (SHPD)

 1 graphic artist/2 tech writers added

Desk Procedure Objectives
 RoboHelp, started with V7 and working in V10
 Find information in RH within 4 clicks & 30 secs

2 clicks & 15 secs now!

 F2F User Test DPs for over 250 claims processors, dept leads & supervisors
 Training for internal/external users

Before & After Content
Approved Word Doc

Word Doc designed in RoboHelp

Redesign of HCR DPs
First design in 6 months

Complete redesign of same DPs

Customer Service Center Designs
Check Your Knowledge in Captivate

Example of Graphical Navigation

More CSC Page Designs
Interactive Phone Instructions

Table Layout for ease of use

CSC Continued……
Graphical Navigation

Interactive self guided “How to Use DPs”

NNPO Sample Graphics
Original Tech Writer Graphic

Graphic redesigned for RH10

NNPO Sample Graphics
Original Visio Graphic

Graphic Redesigned

NNPO Sample Graphics ….
Timely Filing created in Visio

Redesigned for clearer understanding

Department of Program Integrity (DPI)

Page Samples

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Find an example of a real project with a real project manager. The project can be from corporate, business, construction etc. Interview the project manager or one of the project leads. Write a two-page paper describing the project in terms of its scope, time and cost goals. Discuss what went right and wrong on the project. Also, discuss the role of the project manager and project sponsor. You will also discuss if the project was successful or unsuccessful. Search the internet for two interesting articles about software development life cycles or project management life cycle, including agile software development. Also, review the website ww w.aailealliance.ong. What do these sources say about project management? Summarize your findings in a one to two-page paper citing any references. Solution For this assignment, would like to discuss 1 project in details. This project we are going to discuss is from a corporate. Whenever the new partners in a particular geographical region signed up, the welcome kit was to be shipped. Partners signed up with the the multinational and the relevant details were passed to this third organization for preparing and shipping out the relevant welcome kits in that region. Multinational M <---------------->Regional Partners P M-------Backend Processing at Regional Company R----------------P The regional company R performed the backend fulfillment at a regional level to prepare & send out the welcome kit - some Software CDs for development, manuals, etc. Let us call this Organization R where the project was done. Scope: Scope of the project involved reading weekly files from M and creating new orders in the ERP system of R. Time: Time of the project implementation was 2 months. Cost: Cost of the project was 50K USD As the project was for a prestigious organization, it was important for regional company R, however its budget was low and it involved multiple stakeholders that played important role in the success/failure of the project. Time: Out of the 2 months, the user requirement and testing needed more time in this case, as this project could mean different things to the various stakeholders. As a project manager it was important to meet up with customer R and also to connect with customer\'s customer. Multinational M had certain assumptions about the project that were missed initially. There was a limited time to successfully launch the project. It helped getting approvals for the requirements in detail which involved data formats, expected delivery schedules, etc. The testing was key in this project as the input files were received from outside company R. The security protocols for file transfers need to be defined and tested. So there was administration team that had a role in this project. Even though there job was for half a day only, certain approvals were needed from the highest level and for the success of the project it was needed to initiate it well in advance. The 2 weeks were needed for requirements gat.

Find an example of a real project with a real project manager. The pr.pdf

infomalad

VoIP Implementation WBSTask NameDurationStart DateEnd DatePredecessors% CompleteStatusAssigned ToCommentsStartFinishCritical1. Intiation14d10/02/1910/15/1999%CompleteJevin 1.1 Recommendation & evaluation3d10/02/1910/04/19100%CompletedJenny 1.2 Project chart Deveelopment2d10/05/1910/06/19100%CompletedJenny 1.3 Outline of deliverable2d10/07/1910/08/19100%CompletedMark 1.4 Stakeholders analysis3d10/09/1910/11/194100%CompletedJoe 1.5 Charter signed by Authority4d10/12/1910/15/1995%In ProgressJoe2. Planning22d10/16/1911/07/19 2.1 Make a scope management2d10/16/1910/17/190%Not StartedJudy 2.2 Design the project team4d10/18/1910/21/090%Not StartedMolly 2.3 Intial meeting to boost the project3d10/22/1910/24/190%Not StartedMolly 2.4 Development of project plan2d10/25/1910/26/19130%Not StartedJudy 2.4.1 Create the schedules2d10/27/1910/28/190%Not StartedAlex 2.4.2 Analysis the critical path3d10/29/1911/01/190%Not StartedAlex 2.5 Submission of Project plan4d11/02/1911/05/190%Not StartedTim 2.6 Approval for project Plan2d11/06/1911/07/19120%Not StartedTiana3. Designing20d11/08/1911/27/19 3.1 Meeting to boost the team2d11/08/1911/09/190%Not StartedMandy 3.2 Verify the user requirements3d11/10/1911/12/190%Not StartedMandy 3.3 Designing of system4d11/13/0911/16/190%Not StartedKathy 3.4 procurement of software and hardware3d11/17/1911/19/190%Not StartedKathy 3.5 Installation of development system2d11/20/1911/21/190%Not StartedTim 3.6 Initiate testing3d11/22/1911/24/190%Not StartedHarry 3.7 Installation of live system2d11/25/1911/26/19200%Not StartedHarry 3.8 Training of users1d11/27/1911/27/190%Not StartedTiana4. Control20d11/28/1912/18/19 4.1 Management of Project4d11/28/1912/01/190%Not StartedMolly 4.2 Meetings to track the status of the meeting4d12/02/1912/05/190%Not StartedMolly 4.3 Risk management8d12/06/1912/13/190%Not StartedManoj 4.4 Updation of project management plan5d12/14/1912/18/190%Not StartedMandy5. Closing11d12/19/1912/29/19 5.1 Audit procurement4d12/19/1912/22/190%Not StartedAlisha 5.2 Updating and revision of documents2d12/23/1912/24/19300%Not StartedPrem 5.3 Update records and files2d12/25/1912/26/190%Not StartedHari 5.4 Receive the acceptance formally1d12/27/1912/27/190%Not StartedJames 5.5. Archieve Documents and files2d12/28/1912/29/190%Not StartedJames Comments Running Head: PROJECT PLAN-BUSINESS REQUIRMENT DOCUMENT 1 PROJECT PLAN-BUSINESS REQUIRMENT DOCUMENT 21 Project Plan-Business Requirement Document CIS 599 Graduate Info Systems Capstone Abstract After finishing project plan inception with introduction Docume ...

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Project Scope Statement <Project Name> <Student Name> <Date>Introduction Provide a one to two paragraph high level executive summary of the project, expanding on the summary provided in the project charter…Project Purpose and Justification Provide a one to two paragraph summary of the purpose and justification of the project, expanding on the justification provided in the project charter…Scope Description Describe all currently known characteristics of the project’s product or service. All details may not be known at the onset of the project and this may be progressively elaborated as the project moves forward. This section should contain descriptions of what is included in the product or service as well as the desired outcome of the project…High Level Requirements Describe the currently known high-level capabilities of the solution to be met by successful completion of the project…Boundaries Identify what should be included in the solution as well as what should not be included…Strategy Describe the strategy/approach the project team will use in executing the project. Is this to be a “traditional” staged project, or will it require adaptive planning and control such as rolling wave or Agile Development? If traditional, what are the development/deployment stages? If rolling wave, how will you roll the wave? How will you manage change?Deliverables Describe the currently known high-level products or outputs that solution is intended to provide… Acceptance Criteria Describe the measurable criteria which must be met for the solution to be considered complete and accepted by management…Constraints Describe the limitations that the project faces due to funding, scheduling/time, technology, or resources…Assumptions Describe the factors affecting the project that are believed to be true but that have not verified to be true…Risk Analysis and Mitigation Strategy Describe any currently known high level risks for the project and associated mitigation strategies…Cost Estimate Provide an estimate of the funding which will be needed to successfully complete the project, utilizing the table below… Expense Estimated Budget Expended to Date Estimate to Complete Variance Labor Internal External Software Hardware Other Total PAGE 2 Name: Exam 1 Congratulations. You have just been hired as the new CEO for Handback Industries. You were excited until you started and within first the few days, the director of HR came into your office and indicated that the employees were threatening to strike and go to the media if things were not fixed immediately. Since you were successful in your Statistics course taken during the Summer of 2013, you decide that you will assist the HR Director with her analysis. Problem 1 - The employees have indicated that 95% of employees in one of the departments are receiving higher salaries than any other department because their supervisor parties with them each weekend. Some employee ...

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Assignment Description Scenario As a newly assigned project manager for the Ohio Department of Human Services, you are excited about working with technology projects throughout the state. The Ohio Department of Human Services' (ODHS) Office of Network Support (ONS) is responsible for managing the network and software applications for over 15,000 state and county agency employees throughout Ohio's 88 counties. The office coordinates software upgrades and network modifications from an operations center located in the capital, Columbus, with assistance from local technology employees in each of the county seats. The position is not without its challenges, however. The network infrastructure throughout the state ranges from high quality, high-bandwidth connections in major population centers to older, partially working connections in the poorer, more regional counties. Additionally, budget and resources are a constant issue, with a high turnover rate among existing employees and an emphasis on outsourcing the labor force to several vendors to accomplish the myriad of support and project tasks. Your initial assignment is to examine the viability and costs associated with upgrading the existing e-mail, with the objective of developing the implementation project for the organization. ODHS had adopted the e-mail software called Globalupgrades (a Worldviewupgrades product) as its e-mail standard in 1994 and executed minor upgrades since then. However, the latest version of Globalupgrades, Version 9.0, contains significant enhancements desired by the ODHS user base, and the existing Version 7.0’s support will be phased out in the next year by Worldviewupgrades. The Worldviewupgrades sales representatives have been offering discounts for a Version 9.0 license, but the costs are approximately 20% more than previous licenses. Additionally, several other e-mail product vendors are lobbying state officials for business, some of them offering significant incentives. Generally, these products are viewed as less robust than Globalupgrades, but there are some segments of the user community that are supportive of these other options. You are reviewing the existing documentation on the current state of the e-mail system, including license agreements and the Worldviewupgrades Globalupgrades 9.0 preliminary proposal. You are also examining the staffing structure and developing ideas on how to accomplish this task. In two weeks, you will need to brief the ONS Director on your planned approach to completing this effort. Assignment Develop a high-level project charter for the E-Mail Upgrade Project described in the scenario. Also, prepare and submit a statement of work, identification of a project management methodology and project team, and a baseline schedule. While the scenario does not contain enough specifics to completely fill out the charter, you can use the project team member list below to creatively provide the missing detail by making the necessary assumpt.

Assignment DescriptionScenarioAs a newly assigned project ma.docx

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Ineed this in 2 1/2 hrs 1. Planning and executing verification and validation (Focused Discussion) 200 words V and V processes are critical to any kind of IT project. Validation has links with international standards too. Please summarise any of your experience here. need at least 2 references 2. Discussion: The role of KPIs (Focused Discussion) CSFs and KPI’s, please draw up a table of CSFs and related KPIs so that the CSFs and KPIs could have one-to -one (and even one -to many relationships, alternatively ERDs would look good too!). Explain also the two (CFS’s & KPI’s References are to be provided in the answers this adds value to the discussion/paper eg. The project did meets its enrollment targets and was a major political success ( O'Brochta and Finch 2011 ) for the president in addition to having many previously uninsured persons insured for the very first time. need at least 2 references .

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Case Study - Rescuing a Troubled Project C.A. McCall-Peat Liberty Life, Johannesburg, South Africa P.O. Box 10499, Johannesburg, 2000, South Africa, telephone +27 11 408-3687, fax +27 11 408-3650, email: c..t@liberty.co.za Summary This case study outlines a troubled project and the issues faced by the project. The case study attendees are asked to analyze the project information provided and to recommend courses of action to bring the project back on track. Attendees are also asked to suggest actions that could be taken on future similar projects to mitigate encountering similar problems. The key lessons learnt could be applied by other organizations to avoid common pitfalls which result in projects going off track, as well as knowing the telltale signs of troubled projects and actions to take to bring them back on track. This is an interactive session, which utilizes group discussion to facilitate the adult learning experience. Background A leading financial services company embarked on a new product development project. The nature of the company's business is that it operates in an extremely competitive environment that necessitates fast delivery to market so as to prevent competitor companies from gaining dominant market share with similar competitive products. The key success factors of the project were, therefore, time to market and quality. Cost of delivery was not a major concern. Scope The scope of the project was to make a new investment product, including the systems changes, the policy documents, marketing launch material, and the administrative user training. The project was divided into sub-projects consisting of: Systems, Marketing, Training, and Legal. A project manager was appointed, as well as sub-project co- coordinators. Time Scales The launch date was set as 1 June 2002. The product had to be ready for launch on this date, as all the marketing material would reflect this date and the launch had to precede the launch of similar products from competitors. The project start date was 3 December 2001. The tasks that had been completed prior to 3 December were the Business Case compilation and approval and the project team establishment. Technology The systems development was to be done using the Java programming language and environment, which was new to the development team. The developers were sent on Java programming training 2 weeks prior to the project start. The developers were used to working in a COBOL programming environment and had not worked with any object-oriented languages before. Case Study Summary of Events Business Case Development The Product Development Department developed the Business Case for the proposed new product, including projected cost/benefit analysis based on previous similar products and current market share. The Business Case was reviewed by Executive Management and approved. Requirements Definition The Product Development Department developed the requirements specification for the new product. .

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As a newly assigned project manager for the Ohio Department of Human Services, you are excited about working with technology projects throughout the state. The Ohio Department of Human Services' (ODHS) Office of Network Support (ONS) is responsible for managing the network and software applications for over 15,000 state and county agency employees throughout Ohio's 88 counties. The office coordinates software upgrades and network modifications from an operations center located in the capital, Columbus, with assistance from local technology employees in each of the county seats. The position is not without its challenges, however. The network infrastructure throughout the state ranges from high quality, high-bandwidth connections in major population centers to older, partially working connections in the poorer, more regional counties. Additionally, budget and resources are a constant issue, with a high turnover rate among existing employees and an emphasis on outsourcing the labor force to several vendors to accomplish the myriad of support and project tasks. Your initial assignment is to examine the viability and costs associated with upgrading the existing e-mail, with the objective of developing the implementation project for the organization. ODHS had adopted the e-mail software called Globalupgrades (a Worldviewupgrades product) as its e-mail standard in 1994 and executed minor upgrades since then. However, the latest version of Globalupgrades, Version 9.0, contains significant enhancements desired by the ODHS user base, and the existing Version 7.0’s support will be phased out in the next year by Worldviewupgrades. The Worldviewupgrades sales representatives have been offering discounts for a Version 9.0 license, but the costs are approximately 20% more than previous licenses. Additionally, several other e-mail product vendors are lobbying state officials for business, some of them offering significant incentives. Generally, these products are viewed as less robust than Globalupgrades, but there are some segments of the user community that are supportive of these other options. You are reviewing the existing documentation on the current state of the e-mail system, including license agreements and the Worldviewupgrades Globalupgrades 9.0 preliminary proposal. You are also examining the staffing structure and developing ideas on how to accomplish this task. In two weeks, you will need to brief the ONS Director on your planned approach to completing this effort. Assignment Develop a high-level project charter for the E-Mail Upgrade Project described in the scenario. Also, prepare and submit a statement of work, identification of a project management methodology and project team, and a baseline schedule. While the scenario does not contain enough specifics to completely fill out the charter, you can use the project team member list below to creatively provide the missing detail by making the necessary assumptions. Use the following guideline.

As a newly assigned project manager for the Ohio Department of Human.docx

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Project Charter Project Title: Project Start Date:Projected Finish Date: Budget Information: Project Manager: Name, phone, e-mail Project Objectives: Main Project Success Criteria: Approach: Roles and Responsibilities Role Name Organization/ Position Contact Information Sign-off: (Signatures of all above stakeholders. Can sign by their names in table above.) Comments: (Handwritten or typed comments from above stakeholders, if applicable) Sheet1Weighted Decision Matrix for Project NameCreated by:Date:CandidatesCriteriaWeightCandidate 1Candidate 2Candidate 3Candidate 4Replace Criteria 1, 2, 3, 4, and 5 with actual criteriaCriteria 125%90905020On a scale of 1 - 100, provide a rating for each candidate for each criteriaCriteria 225%70905020Criteria 320%50905020Criteria 420%25905070Criteria 510%20205090 Weighted Project Scores100%57835037 Weighted Score by Project Candidate 1 Candidate 2 Candidate 3 Candidate 4 57 83 50 37 Sheet2 Sheet3 A P P E N D I XC ADDITIONAL CASES AND SOFTWARE INTRODUCTION This appendix provides two cases in addition to the running case in Chapters 4 through 13 of this text. The first case includes tasks ordered by each of the 10 knowledge areas dis- cussed in Chapters 4 through 13. The second case includes tasks based on the five project management process groups. This appendix also includes information about using several project management simulation software tools and MindView Business mind-mapping software. Additional running cases and suggestions for other student projects are available on the instructor Web site. The purpose of these cases is to help you practice and develop the project management skills you learned from this text. Several of the tasks involve using templates provided on the companion Web site (www.cengagebrain.com) and the author’s personal Web site (www. kathyschwalbe.com). Instructors can download the suggested solutions for these cases from the password-protected section on Cengage Technology’s Web site. Contact a sales representative at www.cengage.com/coursetechnology using the “Find Your Rep” menu. ADDITIONAL CASE 1: GREEN COMPUTING RESEARCH PROJECT Part 1: Project Integration Management You work for We Are Big, Inc., an international firm with more than 100,000 employees in several countries. A strategic goal is to help improve the environment while increasing revenues and reducing costs. The Environmental Technologies Program just started, and the VP of Operations, Natalie, is the program sponsor. Ito is the program manager, and there is a steering committee made up of 10 senior executives, including Natalie, who oversees the program. Several projects operate within this program, including the Green Computing Research Project. The CIO and project sponsor, Ben, has given this project high priority and plans to hold special interviews to hand-pick the project manager and team. Ben is also a member of the program steering committee. Before comi.

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The microservices honeymoon is over. When starting a new project or revamping a legacy monolith, teams started looking for alternatives to microservices. The Modular Monolith, or 'Modulith', is an architecture that reaps the benefits of (vertical) functional decoupling without the high costs associated with separate deployments. This talk will delve into the advantages and challenges of this progressive architecture, beginning with exploring the concept of a 'module', its internal structure, public API, and inter-module communication patterns. Supported by spring-modulith, the talk provides practical guidance on addressing the main challenges of a Modultith Architecture: finding and guarding module boundaries, data decoupling, and integration module-testing. You should not miss this talk if you are a software architect or tech lead seeking practical, scalable solutions. About the author With two decades of experience, Victor is a Java Champion working as a trainer for top companies in Europe. Five thousands developers in 120 companies attended his workshops, so he gets to debate every week the challenges that various projects struggle with. In return, Victor summarizes key points from these workshops in conference talks and online meetups for the European Software Crafters, the world’s largest developer community around architecture, refactoring, and testing. Discover how Victor can help you on victorrentea.ro : company training catalog, consultancy and YouTube playlists.

Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024

Victor Rentea

MINDCTI Revenue Release Quarter One 2024

MIND CTI

Will's VA Desk Procedures Examples

1. Will Probeck’s 2010-2013

2. TDB Communications Desk Procedures Contract with VA HAC  Initial contract started Nov 2010  1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers  Rewrite Word docs (20 major topics, 200 subtopics) into RoboHelp DPs within 6 months for Healthcare Reimbursement (HCR) division  HCR completed and new 1.5m contract awarded for 6 additional divisions  Customer Service Center (CSC)  Department of Program Integrity (DPI)  Eligibility, Enrollment & Verification (EEV)  National Non-VA Medical Care Program Office (NNPO)  Policy Management Dept: Appeals  State Home Per Diem Program: (SHPD)  1 graphic artist/2 tech writers added

3. Desk Procedure Objectives  RoboHelp, started with V7 and working in V10  Find information in RH within 4 clicks & 30 secs 2 clicks & 15 secs now!  F2F User Test DPs for over 250 claims processors, dept leads & supervisors  Training for internal/external users

4. Before & After Content Approved Word Doc Word Doc designed in RoboHelp

5. Redesign of HCR DPs First design in 6 months Complete redesign of same DPs

6. EEV Page Designs B e f o r e A f t e r

7. Customer Service Center Designs Check Your Knowledge in Captivate Example of Graphical Navigation

8. More CSC Page Designs Interactive Phone Instructions Table Layout for ease of use

9. CSC Continued…… Graphical Navigation Interactive self guided “How to Use DPs”

10. NNPO Sample Graphics Original Tech Writer Graphic Graphic redesigned for RH10

11. NNPO Sample Graphics Original Visio Graphic Graphic Redesigned

12. NNPO Sample Graphics …. Timely Filing created in Visio Redesigned for clearer understanding

13. Department of Program Integrity (DPI) Page Samples

14. NNPO Page Designs

15. NNPO Page Designs

Will's VA Desk Procedures Examples

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