Prescient's Vice President and General Manager Carmine Porco joins Josh Anstey, VP of Partner Engagement at Elcom to present a one hour webinar on social intranets. To view a recording of this webinar, please visit: http://www.prescientdigital.com/articles/view-social-intranets-taking-advantage-of-social-within-your-organization

1. Social Intranets – Taking advantage of
social within your organization
Presented by:
and
Watch the webinar video instead
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2. Thank you for joining us
Housekeeping items
Webinar Logistics
• All attendees will be muted
• Use ‘Questions’ panel to ask questions
or chat in your control panel
• Q&A will be at the end of the
presentation
• A recording of the event will be supplied
next week.
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3. Thank you for joining us
Twitter
Twitter
#elcomsocial @elcomCMS @intranet2
Feedback
Please share your feedback in the survey which will pop
up after the event.
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4. Meet the panel
Expert
Carmine Porco
Vice President & General Manager
Prescient Digital Media
Expert
Josh Anstey
VP Partner Engagement
Elcom
#elcomsocial
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5. Agenda
• Welcome and Introduction
• Social Intranet Overview - the trends developing in social intranet
• Why Social Intranet?
• Social functionality types
• How people, process and technology work together to create a social
intranet
• Best practice tips of success
• Current technology available and points to consider
#elcomsocial
#intranet2

6. About Elcom
• Globally Recognized Web CMS
• Over 16 years experience in the industry
• Global Partner & Client Network
• Over 100 modules of functionality
• Powerfully Simple CMS for Websites, Intranets,
eCommerce, eLearning, Mobile, Social, Online
Marketing
#elcomsocial
#intranet2

7. Prescient Digital Media
About Us
Carmine Porco
Vice President & General Manager
#elcomsocial
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8. Who are we?
Prescient Digital Media
• 11 years of rich history.
• Strategic Internet & intranet consulting,
planning & design services to many Fortune
500 & big brand clients, small and medium-size
leaders.
• More intranet engagements & clients than any
firm (class).
• A well defined and proven methodology.
• Technology neutral, no partnerships with CMS
vendors.
#elcomsocial
#intranet2

9. Who are we?
Prescient Digital Media
We treat each client as unique;
• Listen to their needs, goals and challenges;
• Understand a client’s requirements and
potential; and
• Deliver highly effective and innovative website
& intranet plans, designs & solutions.
#elcomsocial
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10. Who are we?
Prescient Digital Media
Some of our clients:
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11. Social Intranet Overview
The trends developing in social intranet
#elcomsocial
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12. The Social Intranet
• An intranet that features multiple social media tools for most or
all employees
• Multiple social media tools with at least some or limited
exposure (optional) from the main intranet or portal home page
• Woven into most aspects of content consumption
Source: Social Intranet Whitepaper, 2012
#elcomsocial
#intranet2

13. IABC Survey (2011)
Learn about the most common:
• Satisfaction Rates
• Intranet 2.0 tools
• Technology platforms
• SharePoint and other Intranet 2.0 solutions
• Costs of Intranet 2.0
• Barriers to Implementation
1,400 Respondents
#elcomsocial
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14. Employee Satisfaction
Social Intranet Study, 2011, 1401 participants
28%
Very Good (6%) or Good (22%)
38% Satisfactory
26% Poor
5% Very Poor
#elcomsocial
#intranet2

15. Degree of Implementation
Many organizations with Social Media and Intranet 2.0 tools are
not very social yet
• Most organizations, 47%, have only one or two social media
tools, but no enterprise wide use
• There is limited use, some enterprise use of limited social
media, in 39% of organizations
• Only 14% of organizations claim to use a full social intranet in
which there is enterprise use of multiple social media tools
#elcomsocial
#intranet2

16. Why Social Intranet?
Reasons & Benefits
#elcomsocial
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17. Reasons for implementing intranet 2.0
The leading need or reason behind Intranet 2.0 implementations
are:
• 78% Employee Collaboration
• 75% Employee Engagement
• 66% Knowledge Management
• 51% Team / Department Sites
• 46% Effective Communications
#elcomsocial

18. Benefits of Social Intranet
Younger gen. of employees are demanding social media
"Social media and networks, online communities and other Internet communications
tools are important to me in the workplace."
Source: Insidedge Generational Communications Survey, 2011
#elcomsocial
#intranet2

19. Other Benefits
• Helps organizations retain qualified staff
• Improves employee engagement
• Improves knowledge worker productivity
#elcomsocial
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20. Social Functionality
Examples
#elcomsocial
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21. Blogs
Social Intranet Study, 2011, Preliminary Data, 1401 participants
75%
26% enterprise
deployment
49% limited
deployment
of those orgs that use social media 5% have no plans
#elcomsocial
#intranet2

22. Blogs

24. Wikis
Social Intranet Study, 2011, Preliminary Data, 1401 participants
61%
19% enterprise
deployment
42% limited
deployment
12% have no
of those orgs that use social media plans
#elcomsocial
#intranet2

27. Employee Networking
Social Intranet Study, 2011, Preliminary Data, 1401 participants
19% enterprise
43%
deployment
21% limited
deployment
22% have no
plans
of those orgs that use social media
#elcomsocial
#intranet2
2727+
Strictly Confidential © 2011 Prescient Digital Media Not For Distribution

30. Governance & Policies
Social Intranet Study, 2011, 1401 participants
72%
Governance, policies, or standards
#elcomsocial
#intranet2

31. Source: Richard Dennison, BT

32. Source: Richard Dennison, BT

33. Building a Social Intranet
Points to Consider
#elcomsocial
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34. Social Intranet Infographic (2012)
• Technology is one of the
three components of a social
intranet.
• But need to gather business
requirements beforehand
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35. Social Intranet Infographic (2012)
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36. #elcomsocial
#intranet2

37. Need to gather Business Requirements before
selecting technology
Requirements gathering
Site evaluation
Interviews
Surveys
Focus Groups
Importance vs. Satisfaction
(gap analysis)
#elcomsocial
#intranet2

38. Planning
• Making sure you have a functional plan, design & wireframes before
evaluating different platforms
• Strategy & governance very important
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39. Choosing the right intranet platform
• No one-size-fits-all solution.
• Thousands of technology solutions to choose from.
• Follow proven process to ensure the technology you
buy is right for your organization.
Vendor Evaluations
• Assessment & planning will determine and detail all of
your specific requirements.
• Business and functionality requirements become your
solution requirements and evaluation criteria.
• Evaluation criteria are used to determine vendor short
list.
#elcomsocial
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40. Technology: Evaluation
Matrix
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41. Solution Evaluations
• Undertake macro evaluations
• Open or closed (invitation) RFP
• Closed RFP to specific vendors will shorten the decision
cycle but narrow the field
• Participate in tailored product demos
• RFP process is normally 2 weeks to 2 months depending
on the complexity of the project
#elcomsocial
#intranet2

42. Social Intranet Technology
Josh Anstey, VP Partner Engagement
#elcomsocial
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43. Social Tools
Social
Blogs
Team Rooms
Polls
Wikis
Forums
RSS
Mobile
#elcomsocial
#intranet2

44. Social
43% 42%

46. Blogs
Benefits of an Internal or Team Blog
• Increase Communication
• Increase Collaboration
• Valuable Resource for Feedback
• Share & Discuss Company/Product Ideas
• Keep Company updated
#elcomsocial
#intranet2

47. Team Rooms
Benefits of Team Rooms
• Areas for specific project teams and
departments
• Teams can upload and share team specific
documents
• Security
• Easily create and manage
#elcomsocial
#intranet2

48. Polls, Content Rating & Commenting
Benefits of Polls & Commenting
• Engage employees
• Quick responses (time-effective)
• Communicate & Voice opinions
#elcomsocial
#intranet2

49. Polls, Content Rating & Commenting
#elcomsocial
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50. Wiki
Benefits of a Wiki
• Create a knowledge base
• Employees and team members can contribute
• Improved communication and collaboration
• Version control & audit trails with Wiki
updates
• Great place to brainstorm and share ideas
#elcomsocial
#intranet2

51. Forums
Benefits of a Forum
• Share & Discuss Company/Product Ideas
• Discussion Board - Familiar
• Becomes a knowledge base
• Increase Collaboration
• Follow a thread or topic
#elcomsocial
#intranet2

52. #elcomsocial
#intranet2

53. RSS
Benefits of RSS
• Syndicate Internal & External Content
• Users can subscribe to content
• Streamline & improve internal content
syndication
• Improve relevance of content for employees
• Keyword search capabilities
• Automatic Updates
#elcomsocial
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54. Mobile
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55. Thank You
Q&A
Carmine Porco Josh Anstey
General Manager & Vice President VP Partner Engagement
Prescient Digital Media Elcom
cporco@prescientdigital.com josha@elcomCMS.com
www.prescientdigital.com www.elcomCMS.com
www.intranetblog.com @elcomCMS
@carmineporco +1 (917) 628-2373
@intranet2
+1 (416) 728-2226
#elcomsocial
#intranet2