This document contains a summary of Preetam Singh's professional experience and background. It outlines his 10 years of experience in sales, customer service, and team management in the international BPO industry. Currently, he works as a Team Manager at Sutherland Global Services, managing a team of 35 sales consultants selling IT security software. Previously, he held roles in sales training, sales support, and customer service at companies like IBM, Dell, Genpact, and DesconSoft Services. He has a Bachelor's degree in Commerce from the University of Calcutta.

1. Preetam Singh
Chennai, India
E mail: preetam.singh41@gmail.com
Phone: - +91-994-033-5276
Passport Number: - J7599268
Personal Details
 Marital Status Married
 Languages Known English, Hindi, Bengali, Punjabi.
 Father’s name Ashok Kumar Singh
 Address Chennai, Tamil Nadu
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PROFESSIONAL SYNOPSIS
A seasoned sales professional with 10 years of experience in the domain of Revenue Generation,
Customer Service, Technical Assistance & Team Management, primarily in the international BPO
industry.Proven track record in identifying the customer needs and presenting the appropriate company
product and service offerings.Demonstrated skills end users as well as developing staff to achieve
performance objectives in a sales oriented environment. A team player with problem solving skills with
demonstrated ability to perform well under pressure and deliver results under aggressive schedules.
CAREER CONTOUR
Since Oct' 12 Sutherland Global Services Pvt. Ltd.
The Role: Working as a Team Manager (Operations) Sales and Retention.
KRA: - Managing a team of 35 Sales consultants involved in selling IT products viz. Security Software
Solution in the consumer market supporting regions like US, UK, and Canada.
Core Responsibilities :-
I have played pivotal roles in bringing about changes successfully with respect to behaviour. and
approach towards the business among people.
I have played pivotal roles in successfully driving the revenue related numbers , viz conversion ,
Average Order Value(AOV) right product mix as per consumer behaviour , leading to overall
revenue generated by the program.
I have played instrumental role in successfully implementing different strategies by the program ,
where I was involved in setting up those strategies in the first place. e.g. Revenue Matrices ,
Performance incentive Plans as per budget availability , setting up the right structure for reporting
standards and various data points to be presented to the clients etc.

2. Other Regular Activities:-
Establish and maintain communication with clients and/or team members; understand needs,
resolve issues, and meet expectations
Provide effective customer service such as handling complicated customer queries, issues,
complaints, and questions
Set the effective goals aiming for better quality, escalating processes, high speed and efficiency.
Work for the staff as well such as motivating and inspiring the staff, providing bonus, rewarding
schemes, etc and make exams of their performance statistically and customer feedback.
Directly supervise the work of others on a big size team (35-35 people) including mentoring,
coaching, and providing advice on procedures/work methods.
Guide team through problem definition, issue identification and work plan development using
problem solving principles and past experience
Certified Platinum Coach through Academy of Excellence Sutherland Global Services.
Received Platinum award under Leadership Category of excellence.
Previous Assignments:
Since Feb’11 to Oct’12 IBM Global Process Services Pvt. Ltd. Lead Training (Sales Training)
The Role: Worked as Lead –Training (Sales Training).Trained new hired Agents on sales, up skilling
them in closing sales and conversion rate. Also handled on job training at times depending on
requirements, and supported teams in production for revenue generation. Introduced SPIN selling model
on floor to 5 agents to check its effectiveness and then took it forward with the entire floor.
Certifications: - Got Certified in behavioral training for conducting workshops on 0 to 90 days (Personal
Branding) module for the new hired employees. Got certified as an OD trainer to conduct workshops on
Email Etiquettes.
Since June’07 to Feb’11: Dell International Services India Pvt. Ltd (Sales Support Coach)
The Role:
Worked with Dell International Services as a Sales Support Coach, taking Care for 4 teams with more
than 40 RE’s in sales and revenue generation with equal attention of Margin quotient in the revenue
generated by them. Imparting Sales Training wherever required among the RE’s.Up skilling BQ (Bottom
Quartile RE’s) to overcome the learning curve in sales and generating revenue as well marinating the

3. Margin volume. Also taking care of Refund management among the teams and the floor as an initiative
.Auditing calls on daily basis to provide feedback regards to selling skills.
Since Oct’06 to May’07 GENPACT India (Process Associate)
The Role:
Providing Level 1 Support to the Dell Consumers across United States for any kind of hardware and
software related issues on their Laptop computers. Supporting the consumer segment answering their
technical queries addressing their issues and driving the customer experience for Dell computers
Since Feb’06 to Oct’06 DesconSoft Services. (Customer Service Representative)
The Role:
Telemarketing for UK mobiles. Selling Mobile Connections for top Brands like 3G, TouCan Telecom,
Vodafone, T-Mobiles, Orange. Also taking escalations and supervisory calls in case of any type of
disputes. Also worked in the Australian business for selling mobiles connections.
Academic Credentials:
Bachelor’s Degree of Commerce from University Of Calcutta.
Interests: Watching Cricket, movies and listening to music .
Extracurricular Activities
Won a reward in youth parliament competition organized by the Ministry of parliamentary affairs, Govt. of
West Bengal. India
Declaration
I hereby declare that all the information furnished is correct to the best my knowledge and belief.
Place: Chennai
Date:
(PREETAM SINGH)