2. PRECISOINSTORE OVERVIEW
Summary
We’re a professional services firm with a focus on developing intuitive technology
solutions for businesses of all sizes.
Since 2002, we have prided ourselves on our meticulous attention to detail and our
commitment to providing our clients with a superior level of service and value. After
10 years of solving problems for our clients, we’re as passionate as ever about
leveraging new technologies, creating exceptional user experiences, and challenging
our team to exceed expectations. Many of our clients have been with us since the
beginning, and view us as a trusted partner. Our development professionals have
deep experience serving companies of all sizes across multiple industries, from
startups to multinational corporations.
Over the last 10 years, we’ve developed a powerful set of ecommerce tools we can
shape into the perfect solution for your business. The following is a sampling of the
features and functionality our PrecisionStore solution has to offer. Our clients are all
unique, and so are our solutions. We offer the flexibility to integrate with your
systems as you see fit. We are here to take your online business to the next level.
3. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Products by Category
Products can be displayed by category, brand, size, or any other product
characteristic. When a particular characteristic is chosen (in this case a category), the
other characteristics are available at the top of the page as dropdown filters. Product
layout, number of products per page, and all other display elements can be
completely customized.
4. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Product Detail
Once a product is selected, the full details are included on one page, including
available color and size variations, product images (and video if applicable), related
products and more.
5. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Zoom and Additional Views
An unlimited number of images (and video clips, if applicable) can be assigned to
each product, allowing customers to see various views and closeups of products.
6. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Product Bundles / LookBook
The system can display various “looks” or other product groups, allowing customers
to browse and shop for complimentary products on one screen. In this case, the user
can scroll through various looks and choose to shop a given look.
7. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Shop A Bundle or “Look”
When choosing to shop a “look”, all of the products within the look are laid out on
screen. The user can choose size and color variations of each and add one or more of
the products to their cart at once.
8. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Shopping Bag
After a customer has added product to the cart, they are presented with a screen to
review their order, update quantities or remove products from their cart.
9. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Customer Sign In
When a customer is ready to check out, they have the option of signing in to an
existing account, creating a new account, or continuing as a guest. Signing into an
existing account provides a more streamlined checkout process since the user can
access their saved addresses and credit cards.
10. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Billing and Shipping
Enter Billing Info – Simple interface to enter billing information. If signed into an
existing account, saved addresses are available from a dropdown.
Enter Shipping Info – Similar to the billing interface above. The address is
automatically cross-referenced with the USPS database to determine whether the
city, state and postal code combination is valid. If invalid, the user will be prompted
with valid options.
11. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Payment
The customer can review order details, make changes, select a shipping method,
apply coupons or gift certificates and submit credit card information. Shipping cost
can be calculated in real-time against UPS, USPS and FedEx shipping rates or can use
a tiered structure.
12. PRECISOINSTORE OVERVIEW
Customer Facing Screens – Email Receipt
Once the order has been completed, the customer receives an HTML email receipt
with custom logos, color schemes and copy. After the order ships, a similar email is
sent with links to track the order or view their order history.
13. PRECISOINSTORE OVERVIEW
Content Management Screens – Manage Products
The admin site allows authorized users to
control product catalog information by
adding new products and editing existing
products. The user can specify a product
name, category, keywords (for use in the
product search engine), pricing,
availability, and more. Product
descriptions can be maintained using our
rich-text tool. This tool has a familiar
interface, similar to Microsoft Word, with
icons to control text formatting (bold,
italic, underline, alignment, font, color,
etc.), creating bulleted and numbered
lists, creating hyperlinks, inserting images
and much more.
14. PRECISOINSTORE OVERVIEW
Content Management Screens – Manage Product Images
Multiple product images per product can be uploaded and maintained in the system.
Images are automatically resized and optimized to match the specifications required
for displaying in the storefront.
15. PRECISOINSTORE OVERVIEW
Content Management Screens – Manage Product Attributes (Sizing and more.)
Sizes, pricing and availability can be managed easily through a simple interface.
Update pricing or sale status by size.
16. PRECISOINSTORE OVERVIEW
Content Management Screens – Manage Related Products
Products can be related to one another for cross-selling opportunities in the
storefront. Easily locate products to relate to one another through a set of filtered
dropdowns.
17. PRECISOINSTORE OVERVIEW
Content Management Screens – Manage Product Grouping and Bundles
Bundles or groups can be created by administrators by uploading an image that
represents the look and selecting two or more products from a list of filtered
dropdowns. The order in which the products are displayed are configurable as well.
18. PRECISOINSTORE OVERVIEW
Customer Service Screens – Search Orders
Orders can be searched using any combination of order date, order status, customer
information and more.
19. PRECISOINSTORE OVERVIEW
Customer Service Screens – Search Orders
Order search results are displayed on screen with the option of downloading results
to an Excel spreadsheet for use offline. Click the “Details” button to drill-down to
specific order details.
20. PRECISOINSTORE OVERVIEW
Customer Service Screens – Order Details
This screen includes complete order details for a given order, including items
purchased, shipping method selected, discounts applied, payment methods used,
shipping and billing information and more.
21. PRECISOINSTORE OVERVIEW
Customer Service Screens – Order Details (Continued)
Order comments for internal use can also be maintained on this screen, as well as
information relating to shipping data for this order, including shipping date, carrier,
tracking number and actual freight charges incurred. Email correspondence with the
customer can also be viewed and re-sent if needed.
22. PRECISOINSTORE OVERVIEW
Customer Service Screens – Order Tracking
By clicking the Tracking Number on the previous screen, administrators can view
complete UPS, USPS or FedEx tracking data for a given order. This is the same view
that the customer has within the external site after their order has shipped.
23. PRECISOINSTORE OVERVIEW
Customer Service Screens – Call Center
From the order detail screen, a customer service rep can initiate a return and
process a refund on the initial credit card. The system allows for partial returns,
reason codes, miscellaneous adjustments (e.g. to cover shipping charges if deemed
necessary), and integrates directly with inventory. Corresponding return/refund
reports are available on a separate screen.
24. PRECISOINSTORE OVERVIEW
Customer Service Screens – Call Center
Orders can be created
from within the
administrative section
of the site as well. If a
customer calls in an
order, a customer
service rep can create
an order from a single
page, including product
selection, address
information, discounts,
and payment.
Customers can also call
in if they had difficulty
completing an order
online and the Call
Center is able to pick up
a partial order where
the customer left off.
25. PRECISOINSTORE OVERVIEW
Customer Service Screens – Reporting
Various types of sales
reports are available with
custom date ranges, roll-up
to product category,
download to Excel
spreadsheets for use offline
and more.
26. PRECISOINSTORE OVERVIEW
Customer Service Screens – Internal Audit Reports
Super admins” can view a report that shows all of the administrative activity within
the system over any given timeframe. The report can be filtered to show specific
types of activities, specific administrative users, and specific date ranges (or any
combination thereof) in order to monitor customer service rep behavior and
performance.
27. PRECISOINSTORE OVERVIEW
Summary
Our PrecisionStore tool kit is custom-designed and we can provide a solution tailor-made for your business
that may include any combination of these features, as well as any additional needed features. In addition to
what you see here, we have developed tools to manage promotions, coupons, and much more.
Also, we have expert knowledge of web analytics tools, especially the free and powerful Google Analytics
software. We can set up detailed custom reporting so you can always access granular, real-time reporting to
help you optimize your marketing campaigns and increase your ROI. We also have expert knowledge of email
marketing campaign automation, and can provide targeted, dynamically generated, personalized email
messages to drive more traffic and sales on your website.
We would appreciate the opportunity to discuss your software needs, so that we can propose an ideal
solution that both meets your current needs, and provides a pathway to future strategic technical
development to best support your business in the years to come.
Please contact me with any questions or feedback. Thank you!
Best Regards,
Denton Biety
VP Business Development
Precision Development
(310) 341-2282
dbiety@precisiondev.net
