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THRIVE
 The digital campaign that changed
 everything

 Presented at CASE Europe 2012
 Louise Casella, Cardiff University’s Director of Strategic Development
 Lindsay Herbert, Precedent’s Head of Digital Marketing
Digital Finance Forum 2011
It’s 2011 and the question is:
How do you market to this?
The landscape, audience,
proposition – everything had
changed.
Cardiff University had to change
its strategy and fast, or risk
the greatest losses.
Strategy without tactics is
the slowest route to victory.
Tactics without strategy is
the noise before defeat.
       Sun Tzu, Art of War
The Mission
The Climate
The Ground
The Leadership
The Method
The Mission
The Climate
The Ground
The Leadership
The Method
The Mission:
Who is your target
and what is your
objective?
The Mission
The Climate
The Ground
The Leadership
The Method
The Climate:
What’s the competitive
landscape? What’s the
behaviour of the
target users?
The Mission
The Climate
The Ground
The Leadership
The Method
The Ground:
Is the territory familiar?
Is it familiar to the
competition?
The Mission
The Climate
The Ground
The Leadership
The Method
The Leadership:
How will it be managed?
Who will plan and
carry out actions?
The Mission
The Climate
The Ground
The Leadership
The Method
The Method:
What tactics will be
used and why?
How will you handle
the response?
The Method:
Which tactics will be used?
How will they be planned
and implemented?
The Method:
Which tactics will be used?
How will they be planned
and implemented?
The Method:
Which tactics will be used?
How will they be planned
and implemented?
The Method:
Which tactics will be used?
How will they be planned
and implemented?
It’s 2012 and the question is:
Did it work?
UK-wide press coverage
and celebrity endorsement.
Over 1200 subscribers actively
engaged on Facebook.
UK application decline: 7 per cent
Cardiff University: 4 per cent
(despite predictions we’d be hit
harder than any other institute)
THRIVE is now the permanent
UG recruitment brand (and the
Schools are all on-board!)
The Method:
Which tactics will be used?
How will they be planned
and implemented?
The Method:
Which tactics will be used?
How will they be planned
and implemented?
Thank you for listening 
Find us at Exhibition Hall
Stand 22

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Precedent at CASE 2012

Notas do Editor

  1. Both: Intro relationship to project and role within organisation
  2. Lindz
  3. Lindz: The sector in a panic about the reaction to tuition hikes
  4. Lindz: Students mistrustful of unis, worried about future, etc
  5. Louise: Tuition and policy landscape
  6. Louise: Reasons why Cardiff stood to lose most
  7. Lindz: Intro art of war
  8. Lindz: The 5 elements
  9. Louise
  10. Louise: Campaign objective
  11. Louise: Top students from top schools
  12. Louise: Also top students from outside the top schools (e.g. widening access)
  13. Lindz
  14. Lindz: Overall scene and timing of the campaign
  15. Lindz:Anger, fears and reactions within the sector (e.g. English unis marketing in Wales)
  16. Lindz: Couldn’t present a marketing message
  17. Lindz: But that’s what the university had
  18. Lindz: what real students look like
  19. Lindz: prospective students trusting their peers more than marketers
  20. Louise
  21. Louise: Traditional marketing at Cardiff and the need to go digital
  22. Louise: Open days, prospectuses, and each academic school doing their own thing
  23. Louise: Restrictive web presence, traditional brand
  24. Lindz
  25. Lindz: Cardiff Uni know its audiences and have the resources, Precedent know the sector and the technology
  26. Lindz: Started with a concept ‘bait for smart people’
  27. Lindz: And grew into action plans for social media, the web, print, email, and events
  28. Louise and Lindz
  29. Lindz: Both teams heavily involved and engaged with one another. Phone calls, team meetings, and ideas being developed back and forth.
  30. Louise: Student created content and the freedom of having it on a microsite
  31. Lindz: The hook, to get them to look at the great content
  32. Lindz: The insiders to facilitate the competition but also create that sense of having an older brother or sister already at cardiff
  33. Louise: How youtube was used to select finalists and the academic rigour of the competition
  34. Louise: The delight of seeing ‘cardiff-type personalities’ shining through the videos and levels of creativity
  35. Lindz
  36. Louise:
  37. Lindz:
  38. Louise: effect on applications but also the general boost to awareness etc
  39. Louise: Internal buy-in and understanding of THRIVE and what it’s meant to achieve (e.g. we can’t pretend to be 17)
  40. Louise: Moments from open day
  41. Lindz: And what happens when you do something meaningful with social media integration
  42. Lindz