How-How Diagram: A Practical Approach to Problem Resolution
Qcl 15-v4 [5]-[iift]_[pranjal_parihar]
1. Qimpro Champion League:
Challenge 5:
Best Practices /Problem Solving
( ANTS/ COLLEGE)
INDIAN INSTITUTE OF FOREIGN TRADE (IIFT)
Pranjal
Parihar
Vivek
Maheshwary
Anukriti Singh
2. What Is benchmarking???
Benchmarking - process of comparing one's business processes and performance matrices to industry bests or best practices from
other companies
Dimensions typically measured are quality, time and cost.
In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where
similar processes exist
Organizations develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing
performance and efficiency.
May be a one-off event, but is often treated as a continuous process in which organizations continually seek to improve their
practices.
No single benchmarking process that has been universally adopted ,i.e., varies from industry to industry
Typical Stages in Benchmarking
1. Select subject
2. Define the process
3. Identify potential partners
4. Identify data sources
5. Collect data and select partners
6. Determine the gap
7. Establish process differences
8. Target future performance
9. Communicate
10. Adjust goal
11. Implement
12. Review and recalibrate
3. Bank of Best Practices : Ant Colonies
1. Organized
There are three
types of ants in a
colony:
Queen
Workers
Male
Everyone has their
own specific job.
Everyone does their
job so that a task
gets done more
quickly (gathering
food)
2. Share
When one ant finds
food, they let the rest
of the colony know so
that everyone can
share it! Ants are never
selfish
3. Disciplined :
They march in line one
after another. They
move about in order
and they never cut the
line!
4. Occupied
Ants always have work
to do for the colony.
They work all day long!
Ants are never lazy or
refuse to do work
5. Never Give Up
Even when something is
hard or gets in the way of
them doing their best
work, they keep trying
until they overcome the
obstacle!!
4. Bank of Best Practices : Ant Colonies
6. As quickly as
possible
Ants might be small,
but they sure are fast!
They always do their
best work, but they try
to get things done as
quickly as they can.
Often they work
together so that they
can get more done in
a day
7. Planning
Honey ants work all
summer to store
enough food for the
colony to survive on
during the winter.
PLANNING in
advance
8. Hard Working
Ants can carry 10
times their body
weight
Just because
something is hard,
doesn’t mean an ant
will give up
9. TEAMWORK
Everything an ant
does, is to benefit the
colony. Everyone
works together!
They know their job
and they get it done!
One might be
digging tunnels,
another might be
gathering food,but
every job is
important and
everyone will notice
if one ant is not
doing their job.
5. Best Practices to be Adopted in College
1. Organized
College Workplace
can be made more
organized by specific
distribution of chores
of different student
bodies and staff
2. Share
Sharing of knowledge
can do wonders and
group studies can
really help boost up
scores
3. Disciplined :
College success
depends upon
academic discipline
and administration
discipline
4. Occupied
A busy college life
teaches time
management to
students to help
them deal with a
hectic tomorrow.
5. Never Give Up
The student should
be taught and
understood this
philosophy of
Never Giving up
on failures in
academics and
placements even
in extra curricular
activities
6. Best Practices to be Adopted in College
6. As quickly as possible
College students can
really help their career
prospects if they are fast
with their assignments and
daily lessons
7. PLANNING
Student should plan in
advance for their
commitments
College administration
should plan its activities
well in advance
8. HARD Working
Students should do as
much as hard work as
possible ( even smart
work )
9. TEAMWORK
College students
should stay together
specially in the hour of
need & show some
teamwork. Even during
lab works and
assignments
7. Practices to be Innovated for College
Organization
Beautiful, neat and eco-
friendly campus
Existence of a student
council body
Every department should
have its own club
Well trained faculty
members
IT integrated solutions in
labs and libraries
Plan ahead
Test and exams should be
properly and timely scheduled
Vacations and mid semester
breaks can be evenly spaced
Extra-curricular and cultural
events should be appropriately
planned. This helps in time
management of students
College should provide
academic calendar to all
students
8. Practices to be Innovated for College
Discipline
Priority for value
education
Students must attend
practical, tutorial etc. as
per the time table
Acts of misbehavior,
misconduct and
indiscipline must not be
tolerated
As quickly as possible
Speedy college
administration
Easy access of books and
materials in library
Correction of semester
papers and result declaration
should be fast
The process of sanctioning of
leaves should be quick
9. Practices to be Innovated for College
TEAMWORK
College’s national ranking depends upon the collaborated efforts of students
and teachers
Placement ratios are directly proportional to the teachers attitude towards
the placing companies
Students performances boast up if group studies are nurtured
College events are a success only if we have active participation and
teamwork from students and teachers together
10. Lessons learned by the team
Teamwork is better than individuals working alone, and the whole is
worth more than the sum of its parts.
Ants teach us that knowledge should be shared.
Student body can boost up their efficiency if they imbibe ants' qualities:
1. Hard Work
2. Persistence
3. Patience
Management Lessons can be easily learned by simply observing our surroundings.
College administration can be made more robust if we take into consideration the
"PLAN AHEAD" philosophy of ants.