PowerPhone surveyed 911 professionals nationwide for their thoughts on the impact on online learning. Join PowerPhone CEO Chris Salafia and director of learning Dr. Gary Moore as they share the results and discuss best practices in training dispatchers online and in the classroom.

1. #eLearning911

2. FOR YOUR INFORMATION
• Webinar is being recorded.
• Telephone or VoIP.
• Your Phones are muted.
Type your questions here.
• Q&A via Webinar Chat.
• #eLearning911 ~ @PowerPhone
#eLearning911
2

3. CHRIS SALAFIA
President & CEO
20 years in 911 Industry
Holds 5 U.S. patents
195,000 trained worldwide
Focus on best practices &
processes to make 911 better.
@Salafia
#eLearning911
3

4. GOALS FOR TODAY
• eLearning Big Picture
• 911 eLearning Survey Results
• Keys to Effective Course Design
• PowerPhone’s Training Roadmap
• Real World Case Study
#eLearning911
4

5. What is eLearning?
Simple definition: “the use of electronic
#eLearning911
support in training delivery.”
5

6. 1,000,000,000
There are over one billion people
currently in a training course.
#eLearning911 www.znanja.com/elearningfacts
6

7. In 2010 you spent $1401
training each employee.
#eLearning911 www.znanja.com/elearningfacts
7

8. 40% of every dollar spent
on training is spent on
travel costs.
#eLearning911 www.znanja.com/elearningfacts
8

9. Since 2000, the global eLearning
market has grown by 900%
#eLearning911 www.znanja.com/elearningfacts
9

10. 4,600,000
college students currently taking
at least one online course.
By 2019 this will increase to:
18,650,000
(This is your future workforce!)
#eLearning911 www.znanja.com/elearningfacts
10

11. 77% of US corporations now
use online learning.
(Up from 4% in 1995)
#eLearning911 www.znanja.com/elearningfacts
11

12. Motorola projects that for
every $1 spent on training,
there will be $30 in
productivity gains in 3 years.
#eLearning911 www.znanja.com/elearningfacts
12

13. Motorola now delivers more
than 50% of its corporate
training online.
#eLearning911 www.znanja.com/elearningfacts
13

14. By 2019 50% of all classes
taught will be delivered online.
#eLearning911 www.znanja.com/elearningfacts
14

15. 911 eLearning is
mostly 1.0 today.
#eLearning911
15

16. #eLearning911
16

17. #eLearning911
17

18. DR. GARY MOORE
Director of Learning
SME in instructional design
and curriculum development
Pioneer in online learning
Author of two widely
distributed books on
eLearning
#eLearning911
18

19. 911 TRAINING CHALLENGES
• Onthe job training varies
dramatically in quality.
• Quality training can
mean the difference between
a positive outcome or not.
• Callersand responders rely
on the knowledge and
capabilities of 911 call takers.
• Training
delivery methods
have not changed
enough. 19

20. TRAINING DELIVERY
METHODS NEED TO ADAPT
Geography Costs Options Consistency Competitive
Trainer In order to
Ability to Travel and Part-time and
providers attract quality
learn is often logistical “fill-in”
need to staff (and
based upon expenses can positions are
provide keep them)
geographic be high. often
consistent you must
location of Scheduling overlooked.
high quality remain
center. Rural and Result is
content to competitive
areas lose extraction inconsistent
ensure in ongoing
out on third- implications. standard of
accurate training and
party Budgetary care
knowledge continuing
training. concerns... provided.
gain. education.
20

21. Has eLearning impacted 911?
Little evidence of wide acceptance or the reasons
#eLearning911
for training online in the PSAP.
21

22. 911 E-LEARNING
SURVEY
Nov. 30 - Dec. 4, 2012
First of its kind
1200 respondents
US & Canada
Call Takers & Dispatchers
Supervisors & Directors
#eLearning911
22

23. Yes No
80
68% of those responding 60
attended an online class in
2012, and 78% expect to
40
attend an online class in 2013.
20
2012 0
2013
#eLearning911 PowerPhone 2012 eLearning Survey
23

24. Superior Somewhat Superior
About the Same Somewhat Inferior
Inferior N/A
6%
Majority (53%) viewed past
16%
eLearning experiences as 14%
about the same, somewhat 6%
superior or superior to face-
to-face learning.
25%
33%
#eLearning911 PowerPhone 2012 eLearning Survey
24

25. More Effective
As Effective
Less Effective
Clear majority (80%) felt a 20%
22%
well-designed online course
can be as effective or more
effective than a classroom
based course.
58%
#eLearning911 PowerPhone 2012 eLearning Survey
25

26. Convenience
Scheduling
The largest benefit was the
convenience of anywhere, Cost Savings
anytime learning (69%)
Course Variety
followed by easier
scheduling. Peer Networking
Access to Instructors
0 175 350 525 700
More than 62% saw an improvement in themselves in
increased knowledge after completing a course.
#eLearning911 PowerPhone 2012 eLearning Survey
26

27. They ranked the elements of a well-
designed course as follows:
#1 - Up to date AV’s (57%)
#2 - Professionally narrated slides (37%)
#3 - Real-time interaction with
instructors (25%)
#eLearning911 PowerPhone 2012 eLearning Survey
27

28. Important
Somewhat Important
Not Important
90% of all respondents felt 10%
eLearning was important
or somewhat important to
their agency’s long-term
training plan. 37% 53%
#eLearning911 PowerPhone 2012 eLearning Survey
28

29. Keys to eLearning
Course Design
Must follow Adult
Learning Principles
#eLearning911
29

30. HOW WE LEARN
Which one are you?
People learn in many different ways.
• Listening learners
• Seeing learners
• Touch / experience learners
“The Stove Can Burn You!”
Listening Seeing Experience
Learners Learners Learners
Heard their mother. Watched their brother
Believed the information. touch the stove. Touched the stove;
Never touched the stove. Never touched it. but only once!
Using all three methods is a must in online courses!
Shirley,
R.
Which
One
are
You?,
WordwideLearn.,
www.worldwidelearn.com
#eLearning911
30

31. ADULT LEARNING
• Content must relate directly
to job.
• Presented in short, easily
digestible modules.
• Professionally narrated with
animations.
• Graphically rich with high
quality and relevant AV’s
#eLearning911
31

32. ACTIVE PARTICIPATION
Interactive. Give them
something to DO.
Workbook activities that
support the content.
Fun and relevant
brainteasers for each
10-15 slides.
Branched learning
decision making exercises.
Hybrid learning with
instructor led role playing
to assess learning.
#eLearning911
32

33. PowerPhone Training Roadmap
All training is not created equal.
#eLearning911
33

34. Over 195,000 Trained Worldwide.
Certification & Recertification. Continuing Education. Timely & Topical.
Protocol-based training in the Total Response Dispatch Judo, Active Shooting Response,
Call Handling System. Protecting Responders...
#eLearning911
34

35. Our Methods
Of Instruction
• Face-to-Face
(Classroom)
• Online
• Hybrid (blended)
All classroom based
training will have an
online equivalent!
#eLearning911
35

36. All PowerPhone training
is participatory.
#eLearning911
Classroom or online.
36

37. NOW AVAILABLE ONLINE!
Fire Service Dispatch
Law Enforcement Dispatch
Emergency Medical Dispatch
Protocol based certification in the Total
#eLearning911
Response Call Handling System
37

38. HYBRID LEARNING MODEL
• Foundation Module (online) - Teaches
PowerPhone’s principles for effective communication and
introduces our Emergency Call Handling Formula
• Theory Module (online) - Introduces protocol
specific content and methodology for police, fire and EMD.
• Practicum (live) - real-time, telephone or in-person
training with PowerPhone Faculty. Practical application of
the skills learned. Protocol-based role-play to assess and
validate call handling skills.
#eLearning911
38

39. #eLearning911
39 http://nickrate.com

40. #eLearning911 http://nickrate.com
40

41. eLearning Case Study
Weakley County
911, Tennessee
#eLearning911
41

42. JAMISON
PEEVYHOUSE
911 Director,
Weakley County, Tennessee
Frequent speaker on topical
issues such as text-to-911, &
Leveraging Social Media in
Public Safety
First Total Response Accredited
agency in police, fire & EMD
#eLearning911
42

43. Benefits To Dispatchers
• Ease of Use. At our own pace. Convenience!
• “Much better than traveling.”
• Quizzes - allows us to focus on key topics.
#eLearning911
• Videos focus on adult learners
43

44. Benefits To Management
• $1200 annual savings in
travel for recertification
• Much easier scheduling
• More flexibility agency-wide
• Cost effective without
sacrificing learning objectives
Even the most
• Easy to facilitate/administer
hyper-critical
employees said,
“I loved it.”
#eLearning911
44

45. Today’s Key Take-Away:
“eLearning is a process rather than
just a technology.”
#eLearning911
45

46. “An organization’s ability to learn and translate
that learning into action is the ultimate
competitive advantage.”
- Jack Welch, former CEO
General Electric
#eLearning911
46

47. #eLearning911
47

48. THANK YOU!
Webinar recording available at
http://bit.ly/11D50gc
White Paper with full survey
results coming soon!
Contact Us with any
questions or feedback.
learn@powerphone.com
800.53.POWER
#eLearning911
48